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Monzo: Current Account reviews

Name: Current Account
Rating: 4.93 (14853 reviews)

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4.92

Based on 14,853 reviews, last reviewed 24th Jan 2025

56% decrease in 5 star reviews

in the past 90 days

400% increase in 1 star reviews

in the past 90 days

96%

Latest highest rating:

5

It's been well so far. It's been well so far. Haven't really done much with Monzo but it seems good so far. I can't really stand firm for their security due to rumour on tik... Read more Reviewed on: 24th January 2025

Latest lowest rating:

1

Terrible I opened a current account and it was closed. Emailed customer service slow response. Called the number was on hold and the women who answered didn’t ... Read more Reviewed on: 9th January 2025

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About this product

Monzo’s current account gives you access to its award-winning mobile banking app which provides instant notifications about all payments and charges.

The Monzo current account helps you learn about your spending habits with weekly and monthly insights. And you can manage your money with spending categories and savings pots.

Monzo current account reviews help you find out what it’s really like to be a customer. If you’ve used Monzo before, you can also leave a review and share your experience.

Monzo Current Account reviews (14853)

Review of the Monzo, Current Account:

I have a standard account with Monzo.

I have a standard account with Monzo. I don’t pay for any extras and I find it really easy to use. I like how easy and simple the layout is, and being able to quickly transfer money and just being able to move your money around so easy. It’s so simple to pay other people as well, and I really like the “pots” feature. Reviewed on: 16th May 2024

Disappointing Customer Service Experience with Monzo

Over the past year, my experience with Monzo has been quite frustrating. The customer service has significantly declined, with advisors often lacking the necessary knowledge to assist with my queries. On multiple occasions, I was given incorrect information, which led to further complications and delays. This lack of reliability and poor service has been a major letdown, especially considering how promising Monzo once was. I hope they address these issues, but as of now, I'm quite disappointed with their service. Reviewed on: 4th September 2024

Great for travel and tracking spending

Really useful app, especially when travelling of looking to track your spending. Reviewed on: 4th September 2024

Monzo provid what I need in a convient app.

Monzo provid what I need in a convient app. The app is easy and simple to use from paying billsS to sorting my cash into pots for spending on different things. Reviewed on: 4th September 2024

The best, most feature-rich banking app on the market.

The best, most feature-rich banking app on the market. Reviewed on: 27th August 2024

I like monzo, easy to use!

I like monzo, easy to use!everything is fine! Reviewed on: 27th August 2024

Great All-Round Bank

I have been a Monzo customer for 6 years now and I have never had any issues; in fact, I would say the level of service received has been above and beyond other banks I have used in the past. I love the spend notifications as it allows me to keep track of my spending habits better, especially when used alongside the pots feature and the customer service team at Monzo have been exemplary, both when I needed paper statements for my mortgage provider and when my account was used fraudulently. I will never move away from Monzo and could not recommend their services more. Reviewed on: 24th August 2024

My most used banking app, packed with good features...

My most used banking app, packed with good features and functionality Reviewed on: 24th August 2024

Customer service is exceptional, polite and honest.

Customer service is exceptional, polite and honest. Reviewed on: 24th August 2024

Never had any issues with Monzo!

Never had any issues with Monzo! Reviewed on: 24th August 2024

Easy to set up an account, good rates

Easy to set up an account, good rates Reviewed on: 23rd August 2024

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