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Monzo: Current Account reviews

Name: Current Account
Rating: 4.93 (14845 reviews)

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4.92

Based on 14,845 reviews, last reviewed 18th Nov 2024

55% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

96%

Latest highest rating:

5

I am a huge fan of Monzo and have been a loyal custo... I am a huge fan of Monzo and have been a loyal customer for nearly six years. I have never encountered any issues with the bank and have only had posi... Read more Reviewed on: 18th November 2024

Latest lowest rating:

1

Asked for statements after closing my account Closed my monzo account. They sent me an annual statement. Requested on Wednesday 13th November for statements to be sent in a monthly format to me vi... Read more Reviewed on: 15th November 2024

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About this product

Monzo’s current account gives you access to its award-winning mobile banking app which provides instant notifications about all payments and charges.

The Monzo current account helps you learn about your spending habits with weekly and monthly insights. And you can manage your money with spending categories and savings pots.

Monzo current account reviews help you find out what it’s really like to be a customer. If you’ve used Monzo before, you can also leave a review and share your experience.

Monzo Current Account reviews (14845)

Review of the Monzo, Current Account:

Disappointing Customer Service Experience with Monzo

Over the past year, my experience with Monzo has been quite frustrating. The customer service has significantly declined, with advisors often lacking the necessary knowledge to assist with my queries. On multiple occasions, I was given incorrect information, which led to further complications and delays. This lack of reliability and poor service has been a major letdown, especially considering how promising Monzo once was. I hope they address these issues, but as of now, I'm quite disappointed with their service. Reviewed on: 4th September 2024

Terrible customer service.

Terrible customer service. No updates to fraud enquiry in over a month and support staff send a consistent stream of copy and paste answers with no further information and full of patronising words and emojis. Impossible to speak to someone who can actually help. Reviewed on: 27th May 2024

account opening experience is efficient.

account opening experience is efficient. Reviewed on: 25th May 2024

simple and easy to use

it is very straightfoward and easy to use. everything can be done through the app at the click of a button and there are good partnerships. e..g wise Reviewed on: 24th May 2024

Inability to easily reach customers service

Couple weeks ago my card was stolen and money taken from my account to purchase items I did not initiate. I have never been so frustrated especially trying to get in contact with its customer service. Almost like monzo is not interested in engaging with the customers no matter the issue. It has been a long and tiresome Reviewed on: 24th May 2024

Monzo has quite literally changed my financial life.

Monzo has quite literally changed my financial life. There just aren’t enough good things I can say about it. It’s banking as it should be. Easy, convenient, with help when I need it. The pots function, the kerching noise, the unique card, the analysis. I love it all. Reviewed on: 24th May 2024

It is very user friendly.

It is very user friendly. The online banking gives a satisfactory experience to the users. We can generate personalised statement whenever we want giving the users ultimate control on their accounts. We can add our other bank accounts and credit cards to have all the information under one app. Reviewed on: 24th May 2024

Veering user friendly and best services

Veering user friendly and best services Reviewed on: 24th May 2024

Excellent service on a simple app.

Very quick and easy to set up a simple online app. Instant use notification. Great as a foreign currency card exchange rate shown immediately no charges for use abroad Reviewed on: 24th May 2024

Makes banking and budgeting so easy!

Makes banking and budgeting so easy! Love the pots as all your direct debits come from there so you can see exactly what disposable income you’ve got. Also means savings can be divided into categories. Love it. Reviewed on: 24th May 2024

Great rates when abroad and way cheaper than the Hig...

Great rates when abroad and way cheaper than the Highstreet banks Reviewed on: 24th May 2024

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