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Monzo: Current Account reviews

Name: Current Account
Rating: 4.93 (15380 reviews)

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4.92

Based on 15,380 reviews, last reviewed 23rd Feb 2025

4655% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

96%

Latest highest rating:

5

Easy to carry out transactions and great set up to a... Easy to carry out transactions and great set up to allow flexibility with how to spread your money Reviewed on: 23rd February 2025

Latest lowest rating:

1

No Longer Trustworthy or Reliable I switched to Monzo for full banking, drawn in by the promises of a modern, trustworthy service. In the past, I believed they were a forward-thinking ... Read more Reviewed on: 17th February 2025

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About this product

Monzo’s current account gives you access to its award-winning mobile banking app which provides instant notifications about all payments and charges.

The Monzo current account helps you learn about your spending habits with weekly and monthly insights. And you can manage your money with spending categories and savings pots.

Monzo current account reviews help you find out what it’s really like to be a customer. If you’ve used Monzo before, you can also leave a review and share your experience.

Monzo Current Account reviews (15380)

Review of the Monzo, Current Account:

No Longer Trustworthy or Reliable

I switched to Monzo for full banking, drawn in by the promises of a modern, trustworthy service. In the past, I believed they were a forward-thinking bank that would protect me from fraud or mischarges. Unfortunately, Monzo has become nothing more than an unreliable shell of its former self. A recent incident made it abundantly clear just how far this bank has fallen. I was charged for a service I had cancelled, and despite my efforts to resolve it, I was met with an astonishing lack of accountability. After disputing the charge, the company involved sided with me but still provided no evidence to support the charge. Monzo, instead of standing by its customer, passed the responsibility off entirely and claimed it was too late to issue a refund—after promising me otherwise. I even raised a formal complaint, hoping that some semblance of professionalism would be restored, but was instead fobbed off with a generic, unhelpful response that only deepened my frustration. The total lack of competency and care from Monzo in dealing with my issue has shaken my trust in them entirely. At this point, it's clear that Monzo no longer values its customers or its reputation. Their customer service is a joke, their response times are abysmal, and their ability to handle basic banking issues has become non-existent. For a company that once touted itself as a safe alternative to traditional banks, I now question whether they even understand the core tenets of banking—transparency, accountability, and professionalism. There are far better options out there, and I encourage anyone considering Monzo to think twice. Their service has deteriorated so badly that it's no longer a viable option for anyone who values their money and time. Save yourself the hassle. Move elsewhere. Reviewed on: 17th February 2025

Top Bank

Quick and supportive service. Sort out issues I have each time. Reviewed on: 14th February 2025

Nice app but terrible customer support

Getting support from a human requires entering a secret phrase into the FAQ just to open the support form, then getting past an AI assistant which has yet to give a helpful answer. Once you've got a support conversation open, replies typically take most of a day, you get bounced to a different member of staff on every reply, and nobody seems to read the rest of the conversation so you have to constantly repeat yourself to make any progress. Reviewed on: 14th February 2025

I just a Monzo account for years now and the service...

I just a Monzo account for years now and the service and perks are amazing! They’ve introduced loans and Monzo plus and it makes banking so much easier couldnt think of a better a transparent bank! Would highly recommend! Reviewed on: 14th February 2025

Excellent Bank

Been a Monzo customer for years , everything just works , much preferred over highstreet bank Reviewed on: 14th February 2025

Incredible bank, service, and product!

Incredible bank, service, and product! Reviewed on: 14th February 2025

Great experience and good customer service

Great experience and good customer service Reviewed on: 14th February 2025

Game changer!

Since joining Monzo I have closed down multiple other accounts I have held for over 20 years. It’s flexible, user friendly, provides fantastic saving tools. I feel more in control of my money than ever before and that’s all down to Monzo. Highly recommend. Reviewed on: 14th February 2025

Feature-rich service, great app, still the future of...

Feature-rich service, great app, still the future of banking! Reviewed on: 14th February 2025

Helpful - friendly...

Helpful app and very accessible products - friendly and kind staff Reviewed on: 14th February 2025

Never Leave Monzo Again!

I once left Monzo for a CASS reward and instantly regretted it - it really is the best British bank bybfar Reviewed on: 14th February 2025

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