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Review of the Monzo, Current account:

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Nice app but terrible customer support

Getting support from a human requires entering a secret phrase into the FAQ just to open the support form, then getting past an AI assistant which has yet to give a helpful answer. Once you've got a support conversation open, replies typically take most of a day, you get bounced to a different member of staff on every reply, and nobody seems to read the rest of the conversation so you have to constantly repeat yourself to make any progress. Reviewed on: 14th February 2025

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