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Nationwide: FlexAccount reviews

Name: FlexAccount
Rating: 4.41 (928 reviews)

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4.43

Based on 928 reviews, last reviewed 13th Jun 2025

18% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

71%

16%

Latest highest rating:

5

Just the best bank for service I have banked with Nationwide since the 1980s. They have always provided excellent service - online and in branch Reviewed on: 13th June 2025

Latest lowest rating:

2

While Nationwide's Fairer Share bonuses are apprecia... While Nationwide's Fairer Share bonuses are appreciated, their interest rates on currents accounts are comparatively and sometimes extremely poor, and... Read more Reviewed on: 12th June 2025

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About this product

Nationwide FlexAccount reviews (928)

Review of the Nationwide, FlexAccount:

Great bank

This bank was there when I needed them, the fexi basic account is good and there are no overdraft so there are no unexpected fees when you go over your limit. This helps me stay on budget. Nationwide is also a very helpful bank and great security settings Reviewed on: 3rd April 2023

Sadly not good anymore.

Sadly not good anymore. I have been loyal to Nationwide for decades as I believe in the concept of building society banking, but their chatbot process is excruciating, their customer service poor (for example asking what your contact preference is then repeatedly ignoring it), and there is no interest on their standard current account Reviewed on: 27th February 2025

Knowledgeable real people on Telephone or in Branch !

Easy to use, plenty of choice of products, real people in local branch with knowledgeable advice as well as online options for easy access to keep personal details safe Reviewed on: 27th February 2025

Nationwide is a great bank with a heart

Nationwide is a great bank where they still have branches so you can talk to a real person face to face. Also reward us customers with a bonus once a year. Reviewed on: 27th February 2025

In-branch and online banking are easy to perform.

In-branch and online banking are easy to perform. Branch is well staffed and spacious. Website is easy to navigate. Reviewed on: 26th February 2025

Nationwide still have most branches open so you can...

Nationwide still have most branches open so you can still walk into one and get personal face to face facilities. Reviewed on: 26th February 2025

I have used Nationwide for years never had a problem.

I have used Nationwide for years never had a problem. They are not closing branches and there are still people to serve you not machines Reviewed on: 26th February 2025

Spotted a fraud attempt .

Spotted a fraud attempt . Refunded me instantly and issued new account . Reviewed on: 26th February 2025

Good current account.

Good current account. Some helpful member saving products linked.Glad they're keeping branches open too. Reviewed on: 26th February 2025

Great service

Whenever I have had to contact Nationwide they have been extremely helpful and prompt. Reviewed on: 26th February 2025

I got £200 for joining !!

I got £200 for joining (bonus!) customer service is fantastic, easy to navigate the app. I receive interest each month, they’re always happy to help if needed. the only downside I’ve experienced so far is you have to physically go into branch to cash in cheques. I do not live nearby so the cheque has just been sat in my purse for months, other banks you can ‘pay in’ cheques via the app. Reviewed on: 26th February 2025

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