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Nationwide: FlexAccount reviews

Name: FlexAccount
Rating: 4.62 (1110 reviews)

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4.62

Based on 1,110 reviews, last reviewed 25th Jun 2026

63% decrease in 5 star reviews

in the past 90 days

67% decrease in 1 star reviews

in the past 90 days

74%

15%

Latest highest rating:

5

Does everything I need from a current account The 24/7 self-service foyer at my local branch with a paying-in machine is something I genuinely value — not all banks offer that. Minor gripe: the ma... Read more Reviewed on: 25th June 2026

Latest lowest rating:

1

Executor account hell with NBS Used Flex account as executor account to distribute estate according to Will. However Nationwide force you to drip feed small payments over days, addi... Read more Reviewed on: 26th May 2026

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About this product

Nationwide’s FlexAccount is a current account with no monthly fee.

If you’re eligible for an overdraft, the first £50 is interest free. Nationwide will open a savings account for you with your new current account. Taking a current account with Nationwide makes you eligible for access to exclusive savings accounts.

Nationwide FlexAccount reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

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Nationwide FlexAccount reviews (1110)

Very helpful as a student, no problems, feel looked...

Very helpful as a student, no problems, feel looked after, good communications and get given money when the bank is doing well. Makes me feel like they actually genuinely care about customers Reviewed on: 20th March 2026

Big branch network with excellent staff, phone banki...

Big branch network with excellent staff, phone banking without long waits. Reviewed on: 20th March 2026

I have had a good experience with Nationwide, althou...

I have had a good experience with Nationwide, although there was an issue with my card which was annoying. However they are great at solving customer problems. Reviewed on: 16th March 2026

Truly Attentive Service

I love how Nationwide is always open and friendly, it honestly feels like home communicating with them. They’re actually, yes actually, by your side and want to help. Reviewed on: 13th March 2026

I get the bonus payment each year which is nice.

I get the bonus payment each year which is nice. Also, the App is great - shows all my accounts and it's easy to use. Reviewed on: 12th March 2026

Good experience with Nationwide security

Good experience with Nationwide security. I got robbed once and they dealt with it quickly and refunded my money. Plus, I like getting their one-off cash payments. For example, I recently got £50 paid into my account as a thank you. Reviewed on: 5th March 2026

Fairer share payments are brilliant.

Fairer share payments are brilliant. Reviewed on: 5th March 2026

The worst banking ever don’t do it

The Nationwide is the worst banking ever. Don’t get fooled they’re nice because they give out free money! They have a problem with their banking app. They admit it but won’t give my money back so I had to go to the financial ombudsman. They carried on paying two standing orders that I cancelled. They can see I cancelled them but now want to only give me £175 compensation for the ‘glitch’. They took over £800 out of my account without my consent and want to pay me £175. Absolutely not! They need to pay me every penny they took. A disgusting company who makes you fight to get your own money back. Don’t trust them with your money, if they took more what would you do. You’d have to fight to get it back. Their banking app has errors that they’re going to make you pay for move your money while you still can! Reviewed on: 27th February 2026

Ethical, trustworthy and I'm a member

I moved to nationwide because I find the majority of other banks unethical but nationwide is not just ethical, it also is a building society and rewards it's members and that means you, the customer. Every year we get to have our say in how things are done and get a little reward from the profits for just being a member. This flex account is a great current account for all your everyday financial needs and I like also that you can automatically save a little from it when you make purchases and the savings go into your savings account. Customer service at Nationwide is excellent, always willing to accommodate my toddler around our chats and explain everything to me with a smile and patience. I think their online banking is secure and easy to use and it's easy going into their store too. At a different bank I saw an old man become desperate because they wouldn't let him get his cash out but I trust nationwide wouldn't do that. Reviewed on: 22nd February 2026

Iexcellent service

I’ve been with the Nationwide for many years of friendly practical service especially when i joined and when my husband died. I’ve recently received two separate sums of money from them. They always provide a service with a smile. Reviewed on: 20th February 2026

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