Write a review

Nationwide: FlexDirect reviews

Name: FlexDirect
Rating: 4.4 (298 reviews)

View other Nationwide products

4.49

Based on 298 reviews, last reviewed 21st Jun 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

68%

20%

Latest highest rating:

5

Excellent all round Extremely good customer service and the fairer share bonus rewards loyalty. Reviewed on: 21st June 2025

Latest lowest rating:

1

Nationwide have no concern for members banking exper... Nationwide have no concern for members banking experience. The IT systems used are woeful both from a user POV and back end. I am worried that the who... Read more Reviewed on: 26th June 2024

Read all reviews See your review

About this product

Nationwide FlexDirect reviews (298)

Review of the Nationwide, FlexDirect:

Easy to manage account online

Easy to manage account online although currently unable to pay in cheques using the app. Handy to have local branch as most banks have now closed their branches Reviewed on: 26th February 2025

Great and easy account

Very easy to use app and excellent welcome bonus, would definetely recommend. Reviewed on: 1st February 2023

Trustworthy banking

Nationwide and its customer service have not disappointed. Their products have helped me save quite a bit over the years. Very good rates! Reviewed on: 1st February 2023

Easy

Been with the bank for many many years never had a problem Reviewed on: 14th January 2023

Good app, great customer service

Really pleased with moving to Nationwide Reviewed on: 13th January 2023

Good move

We moved our banking here last year and are pleased. Reviewed on: 12th January 2023

New Account

I just opened a new account and it was done efficiently and easily. I had no problems at all and it's great to be with a Building Society. Reviewed on: 10th January 2023

Not paid £200 switch bonus.

Shocking customer service. Not received £200 switch bonus.sent all round the house's.have called in the financial ombudsman to resolve.not good when you have joined in good faith Reviewed on: 15th November 2022

The bank account that won't let you send money

Never wanted to go back to this bank but wanted the £200 switch. Have to use a card reader every single time I try to pay anyone (even if I've paid them before) which is completely impractical. Rang nationwide, they won't help, and still haven't even sent me a card reader yet and it's been weeks. They won't even transfer the amounts I want over the phone when I call up. So I literally can't even send anyone money. Which is the main thing you need a bank account for... person I just off the phone to had no solution for me. I can't wait to change banks back again, only just changed and already having terrible experiences. Now stuck unable to pay rent and one very angry landlord. Cheers nationwide! Reviewed on: 15th November 2022

Great Account

Love the extra's and app is very easy to use Reviewed on: 27th September 2022

Top building society

Easy to deal with and offer wide range of products Reviewed on: 13th September 2022

Do you have a different Nationwide product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Current Account
from M&S Bank - Marks and Spencer 2.53 from 154 reviews
Current account
from Citibank 3.61 from 9 reviews
Current Account
from CAF Bank 2.21 from 55 reviews

Want to see more from Nationwide?

Student Current Account
from Nationwide 5.00 from 5 reviews
Select Credit Card
from Nationwide 4.87 from 9 reviews
Regular Savings
from Nationwide 4.74 from 79 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub