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Nationwide: FlexDirect reviews

Name: FlexDirect
Rating: 4.4 (298 reviews)

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4.49

Based on 298 reviews, last reviewed 21st Jun 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

68%

20%

Latest highest rating:

5

Excellent all round Extremely good customer service and the fairer share bonus rewards loyalty. Reviewed on: 21st June 2025

Latest lowest rating:

1

Nationwide have no concern for members banking exper... Nationwide have no concern for members banking experience. The IT systems used are woeful both from a user POV and back end. I am worried that the who... Read more Reviewed on: 26th June 2024

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About this product

Nationwide FlexDirect reviews (298)

Review of the Nationwide, FlexDirect:

Easy to manage account online

Easy to manage account online although currently unable to pay in cheques using the app. Handy to have local branch as most banks have now closed their branches Reviewed on: 26th February 2025

Best on the high street

I have been a customer of Nationwide BS for over 20 years. They have always provided great customer service, good value policies [mortgage or loans] and reliable banking. Reviewed on: 18th August 2022

Best bank

I have been with Nationwide for about twenty years and have never wished to change to anyone else. I feel they serve my best interests - financially and as an advisory service. Reviewed on: 8th July 2022

Worst bank I have every come across.

Weeks ago a member of their staff cancelled our debit cards by mistake. THEIR MISTAKE. Eventually, they sent the replacements but they didn't turn up, so they have now ordered some more replacement cards. This has been going on for weeks and all the time we have no access to a cashpoint, we can't buy anything from a shop or anything online. Do they care? They say they are sorry but do nothing. AVOID. Their customer service is a joke. Reviewed on: 21st April 2022

Bad customer service

I went on the chat, and they couldn’t help me they said I had to phone in, after waiting 20 mins I got though and explained my issue they said they couldn’t help so I had to wait another 30 mins for the next department who then said they couldn’t help and I have to be transferred to the team I was speaking to at the start, I told him not to transfer me so he checked with his boss and said they couldn’t help with my arranged overdraft interest as my reasoning wasn’t excepted. A very long wait for no help and no advice Reviewed on: 4th April 2022

Ticks all boxes

Everything is easy; security, transactions, fast pay, paying people with secure confidence. Couldn't ask for more! Reviewed on: 3rd April 2022

Great banking app

Our banking is now so much easier with the Nationwide FlexDirect app. Reviewed on: 29th March 2022

Helpful

Always helpful when selecting products, easy to use Reviewed on: 24th March 2022

Customer service at its beat

Nationwide are great! Their customer service is fabulous and any issues or enquiries are dealt with quickly and effectively Reviewed on: 21st February 2022

Great ethical banking

Very happy with Nationwide for my current account. Switched because of their ethical credentials. Good online banking. Nothing I can fault. Reviewed on: 1st February 2022

Efficient AND mutual

After 20 years with my previous bank, I recently switched my current account to Nationwide because I wanted to start using Open Banking to manage my money. Nationwide handled the switch perfectly, no glitches. They were fab on the phone and in branch. I love that you can pay in cash through a hole in the wall outside of banking hours, that’s so useful. They were able to give me a non-contactless card so I can stick to using my phone to pay contactlessly and not worry about my debit card being misused. If I do misplace my card, I can quickly freeze it in the app without needing to cancel it till I’ve had a good look. And Apple Pay still works while the card is frozen! I love the ‘round up’ in the Nationwide’s app so I can stick my change in a savings account. And I admire their ‘impulse saving’ idea and the way they make it so easy to do it. I admire the fact that Nationwide have a branch in every town I visit and are committed to keeping them going. It’s easy to see why Nationwide is the UK’s biggest mutual and why so many people bank with them. I’m glad I switched. Reviewed on: 1st February 2022

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