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Nationwide: FlexPlus reviews

Name: FlexPlus
Rating: 3.98 (321 reviews)

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3.99

Based on 321 reviews, last reviewed 13th Jun 2025

81% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

65%

10%

21%

Latest highest rating:

5

Have been with Nationwide for many years and they ar... Have been with Nationwide for many years and they are just brilliant! Customer service is excellent. Helpful and efficient- so friendly! They make eve... Read more Reviewed on: 13th June 2025

Latest lowest rating:

1

Let me down completely in my hour of need After years of having this account for the cover benefits I actually needed to call on the breakdown recovery today as my battery is flat and I'm on h... Read more Reviewed on: 27th May 2025

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About this product

Nationwide FlexPlus is a packaged bank account.

For a monthly fee, the FlexPlus current account gives you worldwide family travel and mobile phone insurance, plus UK and European breakdown cover.

Nationwide FlexPlus reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

Nationwide FlexPlus reviews (321)

Review of the Nationwide, FlexPlus:

Bad service

Was taken ill on holiday abroad with heart condition and admitted to hospital immediately put claim in via phone/online could not share all documents online, trying to ring is a joke on hold over an hour each time. Then mu online claims got cancelled. Sent documents in post had text acknowledgement f paperwork in post but no claim number. Try to call to progress claim closed Tues and Thursdays other days can't get though been nearly 3 months post claim now. Always used never claimed terrible service Reviewed on: 9th May 2023

Great account

Useful account with overdraft and paid for monthly extras like breakdown cover, phone insurance and travel insurance Reviewed on: 9th March 2023

Great Package Account

Really good additional coverage provided by this account. Reviewed on: 5th March 2023

Good way to save plus more!

Insurance while saving is top notch. For a few pounds, you'll get more due to the insurance you'll have. :) Reviewed on: 3rd March 2023

Great bank

Great people working at their branches and the service you get at a flexiplus level is value for money Reviewed on: 3rd March 2023

Great products backed by the best service

I’ve banked with Nationwide for over 25 years the products are competitive whether they be current accounts, mortgages, loan or savings and the service is compelling. Reviewed on: 28th February 2023

Great value for money

Although it is a paid account the benefits such as Travel Insurance, Mobile phone insurance, and breakdown cover means that it is great value for money. I have had to use the mobile insurance a couple of times and had no issues what so ever Reviewed on: 22nd February 2023

Breakdown Cover from the AA is broken

Have been a nationwide customer for 20 years and benefited from mobile insurance and from breakdown cover. The breakdown recovery has now been taken over by the AA and service has dropped from 5 stars to 1 star. We have broken down twice in 6 months. The first time we waited 8 hours for recovery and the second time it was 5 hours. No proper updates and ithe AA do not have the vehicles or the staff to handle this contract. Reviewed on: 17th February 2023

Good benefits

I like the benefits my Flexiplus account brings which are significantly cheaper this way than buying separately. Reviewed on: 16th February 2023

Nationwide need to change their mobile phone insurance provider. ASSURANT are CROOKS

We have a flex plus account primarily for the mobile phone insurance - however now shall be changing due to a horrible experience with Assurant / Lifestyle Services Group These people are absolute crooks, who will take no responsibility, and have a complaints procedure which essentially boils down to - 'because that's what we have decided' - with no satisfactory reason why they can't do something - they just won't. I sent my device off to be repaired, and am satisfied they repaired the device before they sent it back, however upon receiving the device it was damaged. When an item is damaged in the post the sender has to make the claim - they are refusing to claim for the damage with DPD because they have a 'partnership'. The sent the item back in less protective packaging that I sent it to them, which wasn't up to the standards advised on DPDs own website. They are refusing to take any responsibility for the damaged device, and as I cannot claim with DPD I have no recourse. I put in my complaint stating that I received the device back damaged - and yet the wording in my complaint assessment states 'the device was returned to the customer and then BECAME damaged' - which is not the same thing at all. They have refused to alter the wording or reassess the complaint despite advising me to contact them if I felt the information was incorrect - which I did. They continue to maintain the packaging is adequate - despite their own courier saying differently and are offering me no reassurance if I put in a new claim that they will protect my device any better when returning it to me. It is clear that they care very little for their customers - I was told 'damage can't have occurred during transit', which a completely unsubstantiated claim - and obvious incorrect, as I have experienced the opposite. If you can take your business else where please do, even if its just for me stuck here with my broken phone trying to fight their wall of corporate insolence. A company so greedy it would rather defend its (notoriously rubbish) courier - than help its customer. Reviewed on: 14th February 2023

Value for money and good communication

Account is good value for the benefits you receive. Reviewed on: 8th February 2023

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