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Nationwide: FlexPlus reviews

Name: FlexPlus
Rating: 4.47 (363 reviews)

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4.47

Based on 363 reviews, last reviewed 16th Jul 2026

86% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

67%

10%

20%

Latest highest rating:

5

Always clear, helpful and available. Always clear, helpful and available. Travel insurance is with Flexplus account. I have used them for 7 or so years and have no reason to change. Very ... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

Beware, Flexplus travel insurance is worthless NW Flexplus travel insurance underwritten by Aviva is not worth having. We claimed once with Nationwide's previous underwriter and it was very easy. H... Read more Reviewed on: 12th May 2026

Read all reviews See your review

About this product

Nationwide FlexPlus is a packaged bank account.

For a monthly fee, the FlexPlus current account gives you worldwide family travel and mobile phone insurance, plus UK and European breakdown cover.

Nationwide FlexPlus reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

Nationwide FlexPlus reviews (363)

Review of the Nationwide, FlexPlus:

Bad service

Was taken ill on holiday abroad with heart condition and admitted to hospital immediately put claim in via phone/online could not share all documents online, trying to ring is a joke on hold over an hour each time. Then mu online claims got cancelled. Sent documents in post had text acknowledgement f paperwork in post but no claim number. Try to call to progress claim closed Tues and Thursdays other days can't get though been nearly 3 months post claim now. Always used never claimed terrible service Reviewed on: 9th May 2023

Good value for money, flex plus offers a lot of serv...

Good value for money, flex plus offers a lot of services phone insurance break down convert etc Reviewed on: 12th April 2024

Market leading, quietly bold and no issues getting h...

Market leading, quietly bold and no issues getting help when something goes wrong. Largest branch network in the UK, and face to face banking is so important Reviewed on: 3rd April 2024

No Brainer!

Just changed to flex plus, no-brainer, slightly less than cost of AA annual membership + travel insurance & phone insurance! Reviewed on: 11th March 2024

Everything works just as it should do

Everything works just as it should do Reviewed on: 11th March 2024

Amazing service with the flex plus

Amazing service with the flex plus, insurance and breakdown cover included within the monthly price. I've had to use the breakdown service a few times and it's now provided by the aa. In-store and online service is great, everyone is really helpful and friendly. Reviewed on: 24th February 2024

Excellent Service and Product.

Excellent Service and Product. Reliable, easy to use and secure. Reviewed on: 21st February 2024

Long standing customer

I have been a customer for over 40 years and have always been satisfied with their services Reviewed on: 18th February 2024

Good honest building society that offers banking.

Good honest building society that offers banking. Reviewed on: 18th February 2024

First class customer service.

First class customer service.friendly in house hel. Reviewed on: 16th February 2024

Nationwide current account

Nationwide have a good selection of current accounts, online app works well. Reviewed on: 15th February 2024

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