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Nationwide: FlexPlus reviews

Name: FlexPlus
Rating: 3.92 (297 reviews)

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3.89

Based on 297 reviews, last reviewed 24th Dec 2024

80% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

64%

10%

23%

Latest highest rating:

5

Banking made easy Found everything to be straightforward and beneficial. The app is excellent and feels very secure. Linked regular saver was good all in all couldn’t f... Read more Reviewed on: 5th December 2024

Latest lowest rating:

1

Disappointing NW Flexplus Mobile Insurance Experience I’ve been a Nationwide FlexPlus account holder for five years, primarily attracted by the additional mobile phone insurance. Until this month, I hadn’... Read more Reviewed on: 24th December 2024

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About this product

Nationwide FlexPlus is a packaged bank account.

For a monthly fee, the FlexPlus current account gives you worldwide family travel and mobile phone insurance, plus UK and European breakdown cover.

Nationwide FlexPlus reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

Nationwide FlexPlus reviews (297)

Review of the Nationwide, FlexPlus:

the customer service was second to none, any questions i had about the package i was interested in were answered in a way that was understandable and inspired confidence .

the insurance that you have with this account is unbelievable. it covers absolutly everything that you could possibly need from travel insurance to european breakdown cover. i would reccomend this account to any of my friends or family as it is perfect for a modern lifestyle Reviewed on: 6th November 2015

Mobile phone insurance is a waste of time

I sent my phone off twice. They fixed my screen first time, but it came back with a loose fingerprint scanner, sent back again came back looser. They advised replacement in 1-3 days . called to check on 2nd day when it might be and was advised will be 1-3 days from today as they had a stock issue...But no call. Wanted to speak to a manager no one available....Look at this mobile phone company on Trustpilot Lifestyle services Group. All saying the same . If I was nationwide I would review where they have their insurance as its tarnishing their name. Reviewed on: 10th June 2021

Great product on paper until you need to claim!

booked a villa in February 2020. Owner refused to return deposit in April 2021 .Insurance stated page 20 point 10. Doesn't cover my money if I gift holiday to family members so was entitled to one 6th of claim less excess. Whats the point of being insured in the headline selling points to be caught out by clauses in T&C's. If I insure a car and crash it I don't expect to receive a instance claim to be split by number of people in the car . So how is this any different Reviewed on: 20th May 2021

Excellent - has paid out claims

Have had this account for 6-7 years now and in that time been unfortunate enough to need to claim for replacement mobile phone (stolen), medical expenses in Brazil whilst travelling (£1-2k) and a skiing accident (several £k including repatriating me to the UK flights transfers etc all covered). Once all proof/documentation provided everything was paid out and sorted v efficiently on each occasion. Have also used breakdown cover at home when car battery went flat + very easy. Well worth the monthly charge. Reviewed on: 12th April 2021

Great service

Great service from a great bank and very competitive products for members. Reviewed on: 9th April 2021

Excellent breakdown service

In the last 5 years I have broken down three time and on each occasion Nationwide's service was excellent. Three days ago my vehicle's diesel pipes broke and all fuel ran out. They came within an hour, dropped the car off to my yard and myself round the corner to home. They collected when arranged, phoned to advise me of exact times, and were helpful and courteous. I even had a hire car delivered on a bank holiday Monday to get me out of trouble. I complain about everything usually but this service was brilliant. Polite helpful staff, all excellent from beginning to end. Reviewed on: 6th April 2021

Nationwide flex account insurance hopeless

what a terrible experience in dealing with their claims department. constantly asking for the same documentation. lack transparency, no communication and in our case charging an excess fee for our son under 18 but not covered on the claim. stuck an excess fee per person and did not explain that a separate claim would be required and of course to apply another excess. taken over 12 months to deal with my claim. Very unprofessional and shambolic setup. We did take travel insurance with another insurance company before our booking accommodation, way before COVID 19 and typical of Insurance let us down. Do your homework and vote with your feet. Reviewed on: 24th March 2021

Excellent all round banking products

Nationwide flex-plus account with visa debit card does everything I need. Text messages re my unusual /larger payments very reassuring. Flex plus insurance cover adds value. Laptop sign-in is cumbersome so use ipad app with fingerprint recognition. Reviewed on: 20th March 2021

Great value banking

All the extras are great; better interest would be ideal. Reviewed on: 19th March 2021

Flex Plus Travel Insurance - seems fine unless you actually need to use it

I’ve been a Nationwide Customer for 20 years and been paying for a Flex Plus Account with travel insurance for ~10 years. Thankfully I’ve never had to use it. Until COVID-19 that is. Nationwide Insurance have made an absolute ordeal out of trying to claim any money back, requesting document after document, reducing the amount I could claim at every turn until I eventually made my peace with getting around £300 back (out of an original £2000 outlay). Now it seems after more wriggling and document requesting, I’m not even getting that. Disgusted with the way I’ve been treated, to say the least. Reviewed on: 10th March 2021

Good banking experience

Nationwide have been an excellent bank for current account and credit card. Their online banking and app are really easy to use. Reviewed on: 10th March 2021

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