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Nationwide: FlexPlus reviews

Name: FlexPlus
Rating: 3.97 (317 reviews)

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3.99

Based on 317 reviews, last reviewed 16th Apr 2025

1500% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

65%

10%

21%

Latest highest rating:

5

Free foreign atm cash withdrawals I love the free foreign atm withdrawals from the flexplus. I travel abroad a lot so the monthly fee is well worth it. Reviewed on: 16th April 2025

Latest lowest rating:

1

Disappointing NW Flexplus Mobile Insurance Experience I’ve been a Nationwide FlexPlus account holder for five years, primarily attracted by the additional mobile phone insurance. Until this month, I hadn’... Read more Reviewed on: 24th December 2024

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About this product

Nationwide FlexPlus is a packaged bank account.

For a monthly fee, the FlexPlus current account gives you worldwide family travel and mobile phone insurance, plus UK and European breakdown cover.

Nationwide FlexPlus reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

Nationwide FlexPlus reviews (317)

Review of the Nationwide, FlexPlus:

Like having your dad run your bank account

Customer service is absolutely shocking, particularly the Transaction Monitoring team. Worse than I’ve experienced from any bank or credit card company. For example: Day 1 (Fri) - I request a CHAPS transfer (required for transfers over £10k) and their website promises 1 working day. Day 2 (Mon) - transfer is held by their transaction monitoring team and my online banking access is blocked with no reason is provided. I call customer services and after being on hold for 1.5 hours with no response (whilst on a family holiday), I hang up frustrated Day 3 - I call first thing and get through after about 50 mins of waiting. I then spend 45 mins being quizzed on why I want to transfer so much money. They ask for details on my proposed investment so I send attachments. They promise the case manager will review by the end of the day. This doesn’t happen Day 4 - I call to chase and the person I talk to asks me to “explain my proposed investment”. I try not to lose my temper, so I refer him to the 45 min conversation the previous day plus requested attachments Day 5 - I call to chase and again I’m promised the case manager will call me by the end of the day. This doesn’t happen. Instead, I get the most insulting email essentially inferring that I don’t know what I’m doing with my own money. I request again that the case manager calls me as they had promised. This doesn’t happen Day 6 (Fri) - the transfer is still held up and my online banking is still blocked. I could now miss the deadline for my proposed investment As at 9pm on 25 July (working day 7) I’m still waiting to hear from the case manager. My transfer is still held up. I am beyond frustrated. If I could sue Nationwide, I would. Is it the role of my bank to decide what I can or can’t invest in? So if you’d like the idea of having a bank account with your dad, then press ahead with Nationwide. Good luck. Reviewed on: 25th July 2022

Free foreign atm cash withdrawals

I love the free foreign atm withdrawals from the flexplus. I travel abroad a lot so the monthly fee is well worth it. Reviewed on: 16th April 2025

Been a customer since 1985.

Been a customer since 1985. No desire to change. Great service, great App, great value products and services. Reviewed on: 13th April 2025

FlexPlus account is good value for money.

The FlexPlus account is really good value for money. The monthly fee is £18 and includes mobile phone insurance, travel insurance and breakdown cover! And I love that Nationwide pay their customers when things are going well! Reviewed on: 10th April 2025

Customer Loyalty properly earned.

Despite an aversion to having a paid for account, Nationwide Flexplus works out cheaper than paying for the packaged elements separately. Also they actually have a high street presence and have made cash rewards for recent years. All this promotes Customer Loyalty. A rare and very welcome attribute for modern financial institutions. Reviewed on: 4th April 2025

Nationwide flexplus Great Product Great Service

The Nationwide flexplus account is an excellent account with good benefits and great service. Reviewed on: 3rd April 2025

Packaged benefits

The packaged benefits are very convenient and it is reassuring to know that the insurance is highly rated by Which? magazine. I have never had to use this insurance though. Reviewed on: 3rd April 2025

flexible banking and great app

Nationwide provides flexible banking and an app which is straightforward to use. Reviewed on: 2nd April 2025

Flexplus coverage

Flexplus privides our. Current account needs and also provides insurance and travel coverage Reviewed on: 2nd April 2025

The best bank on my experience so far

So far so good . Last year I received a100£ from nationwide bank which I’m not saying it makes me rich but it does help Reviewed on: 13th March 2025

Lots of branches, excellent service.

Lots of branches, excellent service. Love the family insurances for £18 Reviewed on: 7th March 2025

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