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Nationwide: FlexBasic reviews

Name: FlexBasic
Rating: 4.5 (106 reviews)

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4.47

Based on 106 reviews, last reviewed 13th Mar 2025

400% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

68%

24%

Latest highest rating:

5

No problems, costs nothing and very convenient. No problems, costs nothing and very convenient. I'm proud to be part of Nationwide. Reviewed on: 13th March 2025

Latest lowest rating:

1

Shocking customer service from Nationwide I am not a Nationwide customer but I went into their branch in Marlborough after withdrawing some cash from their ATM outside the branch. My request w... Read more Reviewed on: 30th July 2024

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About this product

Nationwide’s FlexBasic current account is for customers who don't hold a UK current account or don't qualify for another Nationwide current account.

There’s no monthly fee for FlexBasic and Nationwide automatically open a savings account for you at the same time. The account doesn’t have an arranged overdraft facility.

Nationwide FlexBasic reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

Nationwide FlexBasic reviews (106)

Review of the Nationwide, FlexBasic:

Lost Card

I recently lost my Debit Card whilst out shopping in a local shopping mall. I went directly to the Nationwide and was really please with how they dealt with me and my problem, they could not have been more helpful and professional. I also received my new card within 3 days - Top marks Nationwide Reviewed on: 15th April 2019

Absolutely sick of it

Im with nationwide bank but bank machine out of order as usual in Gillingham town centre went to halifax its says no funds available meantime it tells my bank ive had money out when i havent thanks halifax ill just let my new born baby starve the whole weekend while you sort your poxt machines out then. Reviewed on: 23rd September 2021

Reassurance

Always helpful when needed for example when I lost my bank card. Reviewed on: 11th August 2021

Bad Customer Service

Its approaching two months since i applied for a new ISA account including a transfer from another bank. I have phoned twice. One call took over an hour to get through. I have sent a complaint but this hasnt been dealt with. Terrible customer service. Reviewed on: 11th May 2021

Good building society, but...

Nationwide are good, but they make you wait up to 5 days for replacement cards. Reviewed on: 16th April 2021

Reliable trusted efficient

Professional and trusted with good online services Reviewed on: 17th March 2021

Excellent bank

Recommend bank as no problems and trusted Reviewed on: 17th March 2021

Excellent Service

No problems, easy to control account on-line... Reviewed on: 20th February 2021

Really helpful

Very quick to get me a replacement card to me, when mine was lost during the beginning of lockdown, which I expected to take longer, well done. Reviewed on: 7th July 2020

they are ok

poor interest rates and an average mobile app Reviewed on: 2nd May 2020

Good banking

Good old fashioned banking that move with the times Reviewed on: 7th February 2020

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