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Nationwide: Home Insurance reviews

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2.30
Based on 80 reviews, last reviewed 20th Mar 2025
100% increase in 5 star reviews
in the past 90 days
67% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
28%
See only 4 star reviews
15%
See only 3 star reviews
5%
See only 2 star reviews
3%
See only 1 star reviews
49%

Latest highest rating:

5

Great value for money Great value for money and great service Reviewed on: 20th March 2025
Gem's avatar
Gem

Latest lowest rating:

1

Water claim My experience is based on my claims experience. I claimed for a flood in my house. It was devastating . Because of the size of the claim a claims mana... Read more Reviewed on: 16th March 2025
MJ's avatar
MJ
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About this product

Whether you require buildings insurance, contents insurance or a combination of the two, finding the right insurer can be difficult. At Smart Money People, we want to make this process as quick and easy as possible. We collect Nationwide home insurance reviews to help you decide if it’s the right provider for your needs.

Nationwide works with Royal & Sun Alliance Insurance Ltd to provide home insurance policies. With a variety of additional extras, you can b...

Nationwide Home Insurance reviews (80)

Review of the Nationwide, Home Insurance:

Great value for money

5
Great value for money and great service Reviewed on: 20th March 2025
Gem's avatar
Gem

Nothing but incompetency and stalling

1
I am very happy with the Building Society, but the home insurance is horrible. We put in a claim in 2021 and have seen nothing but incompetency and stalling. Reviewed on: 7th January 2024
Mark's avatar
Mark

Renewal price gone up and more expensive than others

1
My renewal price came through. I understand that inflation has happened and continues but my renewal quote has gone up 15%. I called to see if anything could be done. Their answer was no. I have my bank accounts and mortgage with them. Lady was rude on the phone. They are no longer looking after their members. For context, never made a claim, ever! Reviewed on: 20th September 2023
James's avatar
James

Reasonably-priced home insurance

5
Convenient and reasonably-priced home insurance from my main bank Reviewed on: 28th August 2023
Anonymous's avatar
Anonymous

Helpful and efficient insurers

5
When our bathroom was flooded by an upstairs neighbour’s burst pipe, Nationwide were quick to react to my report of the incident. They were also surprisingly friendly and supportive, and did everything they could to coordinate technicians and surveyors in a prompt manner. They helped process our quotes and approve them quickly. Me and my partner had a very positive experience with Nationwide Home Insurance and would highly recommend them to others. Reviewed on: 23rd August 2023
Simone Hutchinson's avatar
Simone Hutchinson

Great value for money

5
Really good price, nice customer service Reviewed on: 11th April 2023
Jess's avatar
Jess

Quote was twice the price of my last insurance even with 25% discount

1
I was looking to renew my building and contents insurance and obtained a quote from Nationwide as offering 25% reduction for member. I nearly fell off my seat when the quote popped up. It was twice the cost of my previous policy with like for like cover so certainly will not use Nationwide for my home insurance cover Reviewed on: 14th January 2023
Julie Smith's avatar
Julie Smith

if u could give half star then i would

1
I have been with nationwide home insurance for nearly 10 years and had never experience this worst service from them yet. Their service has gone really bad and will not recommend anyone taking their insurance. I have leakage from my ceiling and i was told they will send a plumber 2 days ago but i have not heard anything from them yet and when i ring them they make me wait nearly 2 hours and while waiting they just hang up my call. This is really unacceptable Reviewed on: 19th December 2022
Kritick's avatar
Kritick

strange business practice at end of coverage

1
excerpt from our letter to a collection agency sent by Nationwide --- We regret to inform you that your company has paid money to Nationwide Insurance for worthless collections. The invoices involved were not authorized by us by any means (i.e., not by phone, not by letter, not by docusign, not by fax). Note that Nationwide Insurance did not bill our credit card, which they had on file when we started our insurance, for these charges. They would reasonably done so if the char... Reviewed on: 15th December 2022
John Fenner's avatar
John Fenner

Not worth the money

1
A while ago we were paying a large amount to the Nationwide to cover mortgage payments and extra. When we were made redundant with no pay at all we contacted the insurance department to make a claim. We explained that until we received some money we would be unable to pay next months insurance premium. Woman told us in that case your insurance is null and void and I am cancelling it. We were not in the right frame of mind to push it further so were left with nothing. ... Reviewed on: 24th November 2022
Mary-Ann Warmington's avatar
Mary-Ann Warmington

Avoid Avoid Avoid

1
Absolute scam. Do not give them your hard earned money- worst customer service I have ever received. 24/7 emergency line called at 4:30pm on Friday and was told an electrician would be out within 60 minutes and the turned up 4pm the next day. The electrician they sent was so rude and did not want to be here, done absolutely nothing to help us and told us the job was too big for him and left. Reported back to NW that we had been changing light fittings and this caused the light t... Reviewed on: 22nd November 2022
Claire Reilly's avatar
Claire Reilly

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