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Nationwide: Home Insurance reviews

Name: Home Insurance
Rating: 2.68 (80 reviews)

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2.30

Based on 80 reviews, last reviewed 20th Mar 2025

100% increase in 5 star reviews

in the past 90 days

67% decrease in 1 star reviews

in the past 90 days

28%

15%

49%

Latest highest rating:

5

Great value for money Great value for money and great service Reviewed on: 20th March 2025

Latest lowest rating:

1

Water claim My experience is based on my claims experience. I claimed for a flood in my house. It was devastating . Because of the size of the claim a claims mana... Read more Reviewed on: 16th March 2025

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About this product

Whether you require buildings insurance, contents insurance or a combination of the two, finding the right insurer can be difficult. At Smart Money People, we want to make this process as quick and easy as possible. We collect Nationwide home insurance reviews to help you decide if it’s the right provider for your needs.

Nationwide works with Royal & Sun Alliance Insurance Ltd to provide home insurance policies. With a variety of additional extras, you can be confident you’re only paying for the cover you need. Nationwide also runs varying offers over time, such as discounts on your premium. Check the Nationwide website to see what offers are available at your time of purchase.

Finding the right provider will depend on your personal needs from a home insurance policy. You may be looking for a vast selection of optional extras in order to build a robust level of cover. On the other hand, you might be searching for the lowest cost premium on the market. Be sure to understand what’s most important to you from a policy before committing to a provider. Read our Nationwide home insurance reviews to decide if Nationwide is the right insurer for you.

Have you had a home insurance policy with Nationwide? Did you opt for buildings insurance, contents insurance, or a combination of both? How simple was the sign-up process? Were you satisfied with the level of cover you received for the cost of your premium? Did you need to make a claim, and if so, how well was it dealt with? Would you renew your policy?

Write a Nationwide home insurance review today. Together, we can help people like you make better decisions.

Nationwide Home Insurance reviews (80)

Review of the Nationwide, Home Insurance:

Great value for money

Great value for money and great service Reviewed on: 20th March 2025

Water claim

My experience is based on my claims experience. I claimed for a flood in my house. It was devastating . Because of the size of the claim a claims manager was allocated to my case. I have had an almost total lack of communication and assistance. Nearly 4 months later I am still being asked questions about the claim. My helpful advice would be to engage your own assessor. You may have to pay a fee but it will save you much heart ache and they will navigate the process for you. Reviewed on: 16th March 2025

Avoid at all costs! Shocking service

Due to the high winds/storm our roof came off, leaving our house exposed to the elements. Not only were the phone lines down for an entire day, I was then told a surveyor can’t come out for two weeks. I have then been told that if I take the matter into my own hands to at least make my house watertight I might not be covered. Since then there’s now a significant amount of damage to my bedroom, with water pouring down the walls, carpets/lights damaged. An absolute joke of a service. People on the phone don’t have any idea how to deal with the claim and then I get put through to a third party who says even though they support nationwide they can’t deal with my claim. Avoid at all costs. Reviewed on: 22nd December 2024

Nationwide insurance the most expensive i received

our family home has been with Nationwide building society for many years, around a decade i think, however this year the premium quote nearly doubled and upon getting other quotes, most of the other quotes were around their previous year's quotes or if more, they were significantly below Nationwide building society home insurance. You really should check around before accepting near 100% premium increases. Reviewed on: 18th November 2024

UK insurance failed to cover a small claim for denta...

UK insurance failed to cover a small claim for dental care (even though that have in the past …we pay a reasonably high premium to cover our trip and disappointed that this claim was rejected for a T&C that I have no record of! wasn’t like this in the past …looking elsewhere for 2025 Reviewed on: 25th October 2024

I paid a premium but service was poor

I paid a premium as I expected good service and well rounded cover. tried to make two claims - one for legal cover and another for broken window. Both rejected due to poor t&cs Reviewed on: 13th October 2024

The best price.

The best price for complete cover. Easy to understand insurance. Reviewed on: 23rd August 2024

Finally, my own home.

I recently moved home and one of the legal requirements of purchasing my property, and before being able to exchange contracts, involved purchasing buildings/home insurance. This enables one party to be covered before actually taking ownership of a property should anything wrong. I did a lot of homework online and by asking friends and found likely potentials but at rather a high cost. As I already had a savings account with Nationwide it was easy to enquire in one of their high street branches if they provided this kind of insurance, which they did. The procedure was done over the phone and was relatively easy. The cost was more affordable and I have the assurance of not only going into a branch but making a simple phone call if ever needed. Reviewed on: 31st July 2024

Home insurance claim August 23 for water damage from...

Home insurance claim August 23 for water damage from water tank. Substantial damage to property. Found out that policy was underwritten by RSA. Nationwide completely disinterested and passed to RSA. Diabolical company to deal with. Uninhabitable home and provided no alternative accommodation for 7 weeks, have been obstructive throughout and I have severe health condition and a 3 year old with Autism. They really don’t care. Still have not settled completely and have never sent an assessor to even visit property. They lie, conveniently lose recordings of calls at will to their advantage (surprise surprise). My case is ongoing with the Ombudsman. Luckily I have documented everything. Please beware if you are unfortunate enough to have to claim they are underhanded lies. Luckily for me, I can prove this. Reviewed on: 23rd July 2024

been with nationwide for about 40 years only ever ma...

been with nationwide for about 40 years only ever made one cliam. Tried to make a claim for storm damage to the roof, and was told general wear and tear,ther were tiles laying all over the floor.Asked for a second apinion.was told they hade seen the photos and i was not coverd Reviewed on: 15th April 2024

Awful Ordeal Whilst Being 7 Months Pregnant

We called yourselves on the 07/01/24 at 6.45am morning needing a plumber to come and fix our blocked pipe as the pipe had leaked all over our bathroom floor, however we was told we couldn’t have anyone attend until Monday AM. Leaving us unable to use our toilet. At this point we had buckets and towels full of water. It had blew our electrics as this had leaked into our kitchen, but again you still didn't send anyone to fix the issue. You sent an electrician to fix the electric issue, which he did so thankyou for that. However as the day has gone on, the toilet leak has gotten significantly worse to the point where our ceiling in the kitchen was leaking, the electrics had blown again meaning we were left with no boiler, no electric or no toilet. Please bare in mind, I am 7 months pregnant. Due to you leaving us without a toilet, I had to actually wee in the bath. Our bathroom was covered in phesis, which then became a hygiene issue. I had tried to ring you again, but didn't get any luck with being answered. This resulted in me having to ring an emergency plumber out (the first number that came up on google) to solve the issue. onday morning, when you were due to send a plumber out, i give it until 9am as you STILL hadn't assigned the job to anyone, i decided to ring and explain our situation and cancel the plumber. But i did then have to request someone come out and look at the kitchen ceiling due to the leak being bad. Due to the stress i was under and not knowing what would of happened if i hadn't of called an emergency plumber because you didn't help us and having to try to survive the rest of the month financially. i actually ended up in hospital - i have then been declined any sort of refund, and i have been ignored for 4 days straight and then brushed off by the advisors. Do NOT recommend to anyone in the slightest. Horrid ordeal. Reviewed on: 18th January 2024

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