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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.77 (1287 reviews)

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4.76

Based on 1,287 reviews, last reviewed 16th May 2025

44% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

Cash Flow We wanted more cash flow but our money is tied up in the house. So we asked to borrow a certain amount. Everything, was settled within a few weeks. ... Read more Reviewed on: 16th May 2025

Latest lowest rating:

2

On on completion day there were problems... On completion day, additional documents were needed from our conveyancer although we received a welcome email the day before telling us everything was... Read more Reviewed on: 14th February 2025

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About this product

Buying a house is an exciting step in anyone’s life, but securing the right mortgage product can be a difficult part of the process. We collect Newbury Building Society mortgage reviews to help you make an informed decision when choosing a mortgage lender.

Newbury Building Society is an independent, mutual building society, offering a wide variety of mortgage products. When searching through mortgage options, make sure you’re confident that you understand the terms, conditions and interest rates. Always contact the lender or an independent advisor if you need help understanding your options.

Are you interested in Newbury Building Society mortgages? Find out what homeowners have to say about their experience with the lender by reading our reviews. Learn which product they currently have and whether they have been satisfied with their choice. Find out more about the application process and how supportive the lender is with its customers. Be confident in your mortgage lender by reading our Newbury Building Society mortgage reviews.

Did Newbury Building Society help you purchase your home? Share your experience with others on Smart Money People. Tell us about the application process: did it run smoothly or were there perhaps more hurdles than you’d anticipated? Was the mortgage process easy to understand? Has the lender kept you informed of any important mortgage news or changes? Would you recommend the lender to family and friends? Whether good or bad, write a Newbury Building Society mortgage review today.

Newbury Building Society Mortgages reviews (1287)

Review of the Newbury Building Society, Mortgages:

..Six star service

I have been with the Newbury for many years and they have consistently displayed amazing customer service, excellent advice, patience and kindness. Nothing has ever been too much trouble and when many other societies would not help, the Newbury did and excelled. When the computer in other institutions 'said no', the Newbury's said 'yes' ! Reviewed on: 20th August 2024

Reply from Newbury Building Society Hi Steve, thank you so much for your kind words and taking time to leave feedback. We really appreciate it and will share your comments with our colleagues. Response date: 21st August 2024

Cash Flow

We wanted more cash flow but our money is tied up in the house. So we asked to borrow a certain amount. Everything, was settled within a few weeks. The mortgage advisor and the mortgage underwriter were excellent. Reviewed on: 16th May 2025

I have used the Newbury BS for many years.

I have used the Newbury BS for many years. They are a lender that has a common sense approach coupled with the ability to access the underwriter. Both of these help the client, to a smooth outcome. To talk to a person also builds relationships and cements a good working partnership. Reviewed on: 16th May 2025

Reply from Newbury Building Society Hi Jennifer, we really appreciate you taking the time to leave us a review. Thank you for your feedback. Response date: 16th May 2025

Very helpful and efficient advice.

Very helpful and efficient advice. Ran through options for moving to a fixed term. Reviewed on: 16th May 2025

Reply from Newbury Building Society Hi Simon, thank you for the feedback. We really appreciate you taking the time to leave us a review. Response date: 16th May 2025

A customer for 15 years

I’ve moved house three times and continued to use the Newbury Building Society. The super helpful and friendly team have always been very efficient, easy to get hold of and you feel like a person and not a number. The mortgage products are good value for money and the always pass on even small rate reductions. Reviewed on: 9th May 2025

Reply from Newbury Building Society Hi Lesley, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 9th May 2025

A customer for 15 years

I’ve moved house three times and continued to use the New bury Building Society. The super helpful and friendly team have always been very efficient, easy to get hold of and you feel like a person and not a number. Reviewed on: 9th May 2025

Reply from Newbury Building Society Hi Lesley, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 9th May 2025

Easy to follow, no issues, prompt service.

Easy to follow, no issues, prompt service. Everything was outstanding Reviewed on: 30th April 2025

Reply from Newbury Building Society Thank you for taking the time to leave us a review, we're really glad you had a positive experience with us. Response date: 30th April 2025

Very easy to work with and quick responses to questions

Very easy to work with and quick responses to questions Reviewed on: 28th April 2025

Reply from Newbury Building Society Hi Glynn, thank you for taking the time to leave us a review, we're really glad you had a positive experience with us. Response date: 29th April 2025

Been great , cant rate them enough

Been great , cant rate them enough Reviewed on: 28th April 2025

Reply from Newbury Building Society Hi David, we appreciate you taking the time to leave us a review, we're glad you had a positive experience with us. Response date: 29th April 2025

No formal receipt when I redeemed my mortgage.

Having paid a large amount of money by bank transfer from my Bank Branch, to redeem my mortgage I received no receipt or email to confirm that the money had actually been received, or had reached my account. After a week or more I rang to be told yes it had been received but did not receive anything in writing for a further 2 weeks. Quite worrying as I had paid a lot of money and then had no confirmation officially. Otherwise my experience whilst I had a mortgage with the NBS was excellent. Reviewed on: 25th April 2025

Reply from Newbury Building Society Hello Mike - we are sorry that you did not receive confirmation that we had received your funds to close your account, as you should have received a text on the date of receipt. We will review our process to ensure that this happens for other customers. Thank you for taking the time to provide feedback and highlighting to us that this was missed. Response date: 28th April 2025

Thank you, Eve

Eve McDowell was very personable and professional throughout, very helpful and made me feel listened to Reviewed on: 23rd April 2025

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Eve, who will be so pleased to hear them. Response date: 25th April 2025

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Newbury Building Society: Mortgages reviews

44% decrease in 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

2

About this product

Newbury Building Society Mortgages reviews (1287)

..Six star service

Cash Flow

I have used the Newbury BS for many years.

Very helpful and efficient advice.

A customer for 15 years

A customer for 15 years

Easy to follow, no issues, prompt service.

Very easy to work with and quick responses to questions

Been great , cant rate them enough

No formal receipt when I redeemed my mortgage.

Thank you, Eve

Do you have a different Newbury Building Society product?

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