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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.88 (7504 reviews)

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4.86

Based on 7,504 reviews, last reviewed 25th Apr 2025

7% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Staff very helpful and friendly in opening a new acc... Staff very helpful and friendly in opening a new account and arranging transfers. Dealt with quickly. Like that you still get a passbook and branche... Read more Reviewed on: 25th April 2025

Latest lowest rating:

1

In branch service review Very unfriendly to disabled people. All the seating is too local and I hurt myself. Reviewed on: 31st December 2024

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About this product

Newbury Building Society savings reviews can help you to find out more about life at Newbury Building Society. How easy is it to contact Newbury Building Society? And how friendly are they? Our Newbury Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Newbury Building Society Savings reviews (7504)

Review of the Newbury Building Society, Savings:

The truth, the whole truth and nothing but the truth!

Everything was done very quickly and without a problem. The ladies in the Hungerford office were very knowledgeable and pleasant. Reviewed on: 24th April 2025

Reply from Newbury Building Society Hi Anthony, thank you for taking the time to leave us a review. We will be sure to share your comments with our Hungerford branch, who will be so pleased to hear them. Response date: 25th April 2025

Staff very helpful and friendly in opening a new acc...

Staff very helpful and friendly in opening a new account and arranging transfers. Dealt with quickly. Like that you still get a passbook and branches available to do transactions. Reviewed on: 25th April 2025

Excellent Service

I’ve always had excellent service from all members of staff in all branches. Reviewed on: 24th April 2025

Reply from Newbury Building Society Hi Christine, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 25th April 2025

Financial reassurance.

I initially phoned to sort out an issue with my online account and after a very friendly and informative conversation, it was decided that I should visit the branch and review my accounts. I visited the branch and although I tend to manage my transactions online it is local and convenient for me to use. The review went very well and again was conducted in a very friendly and competent manner, the information provided was very informative and the suggestions were relevant for my needs, I managed to make decisions on the advice offered which I’m very happy with. Vess who conducted the review was very friendly and knowledgeable about the products on offer and I’m looking forward to continuing my membership in the future, they are open seven days a week which helps if you need to visit, so I’m very happy with the experience. Regards mr P Mcgibbon. Reviewed on: 22nd April 2025

Reply from Newbury Building Society Hello Mr Mcgibbon, thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Vess, who will be so pleased to hear them. Response date: 23rd April 2025

Satisfaction

The young man that served me was very polite and helpful in all respects of my needs. And the young lady that I spoke to prior was also very polite and respectful. Reviewed on: 17th April 2025

Reply from Newbury Building Society Hi Edna, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 23rd April 2025

Very helpful and friendly member of staff.

Very helpful and friendly member of staff. Reviewed on: 13th April 2025

Reply from Newbury Building Society Hi Jennifer, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 15th April 2025

Excellent and Friendly Service

I received an excellent, thorough and informative service relating to the savings products provided which was very helpful in selecting the right one for me. Reviewed on: 8th April 2025

Reply from Newbury Building Society Hi Nik, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 10th April 2025

Guided to better product without prompting

I was helped in selecting a product with better interest than my existing one, very helpful in filling in the paperwork made it an easy task Reviewed on: 7th April 2025

Reply from Newbury Building Society Hi Rodney - thank you for taking the time to leave us your feedback, we really do appreciate it. Response date: 7th April 2025

My favourite savings partner

Ackim in Winchester was professional, patient, knowledgeable and a great representative of the organisation in helping me through the steps of opening two more accounts. The staff always greet me by name which is to be treasured in other faceless organisations Reviewed on: 4th April 2025

Reply from Newbury Building Society Hi Anthony - thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Ackim, who will be so pleased to hear them. Response date: 7th April 2025

Hazel superstar!

Hazel in Newbury was professional, patient, knowledgeable and a great representative of the organisation. Reviewed on: 4th April 2025

Reply from Newbury Building Society Hi Tony - thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Hazel, who will be so pleased to hear them. Response date: 7th April 2025

Personal service triumphs over digital contact

I recently visited the Wokingham branch in order to open a new account and was so impressed with the friendly, courteous and professional attitude of the staff. Special praise is due to Sindra who spent 40 minutes with me giving excellent advice . She was so well informed about the Society's products and what would be best for me and I really appreciated her personal service. I have held accounts with the Newbury for nearly 40 years and it remains my favourite of all the financial institutions I deal with. Reviewed on: 4th April 2025

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with our Wokingham branch who will be so pleased to hear them. Response date: 7th April 2025

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