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Policy Expert : Home Insurance reviews

4.78
Based on 9,120 reviews, last reviewed 3rd Apr 2025
No new 5 star reviews
in the past 90 days
50% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
14%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

I had scape water in my house last year. I had scape water in my house last year. they sent people to check the damage and paid out without quibble. and we’re still the cheapest to insure my ... Read more Reviewed on: 3rd April 2025
JAVID MANOOCHEHRI's avatar
JAVID MANOOCHEHRI

Latest lowest rating:

1

Might be the Cheapest insurance but the customer jou... Might be the Cheapest insurance but the customer journey is shocking. Paid for my insurance three weeks in advance, received one email asking for addi... Read more Reviewed on: 28th January 2025
Amy D's avatar
Amy D

About this product

Before taking out home insurance, be sure to read customer reviews for the provider and its policies. Double check when reading reviews that they’re for the right type of insurance: buildings, contents, or both. We collect Policy Expert home insurance reviews to help you make an informed decision when choosing your new provider.

Choose from three levels of home cover: bronze, silver and gold. Policy Expert has flexible policies that can be tailored to your needs
...

Policy Expert Home Insurance reviews (9120)

Review of the Policy Expert, Home Insurance:

Very good

5
Their customer service is a top notch. Reviewed on: 24th August 2023

Great company ans fantastic customer service

5
It was fantastic experience, great customer service and reasonable price to pay and I also got the option to pay monthly too which was really helpful thanks ! Reviewed on: 30th August 2024

Shop around? Renewing at Policy Expert delivered!

5
It came to renewal and I expected the hike in premium. Yes the price had gone up but when I shopped around I was staggered. The increase across the market was not reflected in my renewal offer, I couldn't do better. As with most things these days, once the "yes" button is pressed the system takes over to process the transaction and hey presto - job done. What more can I say apart from I am truly delighted to have contained my costs which means I have saved some hard earned money... Reviewed on: 28th August 2024

Gold Star Home policy.

5
I found it quite difficult to match a gold star Home policy to match Policy Expert Reviewed on: 27th August 2024

Telephone contact easy.

5
Telephone contact easy. pleasant staff. Not had to claim s not had experience of that. Reviewed on: 27th August 2024

Policy Expert House Insurance

5
Policy Expert application process is clear and efficient. The renewal process too. Reviewed on: 27th August 2024

Competitive Price

5
I have insured my home with Policy Expert for several years and have no reason to change this year. I haven't had to make a claim yet but am confident they will give me good service if I do have to. The price is right and renewal quotes are acceptable. Reviewed on: 26th August 2024

Consistently been cheapest quote for several years.

5
Consistently been cheapest quote for several years. Reviewed on: 25th August 2024

Great experience when I had a blocked drain they wer...

5
Great experience when I had a blocked drain they were very helpful Reviewed on: 25th August 2024

a good value provider

5
I have found policy expert to frequently be my best option for low cost home insurance in recent years. The coverage is adequate for my needs. Whenever I've spoken to a customer assistant they were very patient and understanding, and prompt to make requested changes. Reviewed on: 25th August 2024

Policy Expert review

5
Easy to set up the insurance and when I needed to cancel 4 months later, there were no problems. Reviewed on: 24th August 2024

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