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Saffron Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.37 (550 reviews)

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4.37

Based on 550 reviews, last reviewed 11th Mar 2025

177% increase in 5 star reviews

in the past 90 days

60% decrease in 1 star reviews

in the past 90 days

70%

13%

Latest highest rating:

5

Very good customer service from Kim. Very good customer service from Kim. She was clear, precise & concise. Reviewed on: 11th March 2025

Verified source

Latest lowest rating:

1

terrible experience. terrible experience. The valuer was awful, we have a developers mortgage and it is near impossible to get funds released. I will never use your compan... Read more Reviewed on: 14th January 2025

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About this product

Buying a new home is an exciting time for anyone, but finding the right mortgage product can be difficult. We collect Saffron Building Society mortgage reviews to help you make an informed decision when finding the right lender for you.

Saffron Building Society is a mutual organisation offering a wide range of mortgage products. Before taking out a mortgage product make sure that you’re confident with the terms, conditions and interest rates. Always consult the lender or an independent advisor if you need help understanding your options.

Are you interested in Saffron Building Society mortgages? Find out what mortgage products borrowers have taken out and if they have been satisfied with their choice. Learn more about the application process and customer service. Find out if borrowers would recommend the Society. All of this and more can be found in our Saffron Building Society mortgage reviews.

Did Saffron Building Society help you buy your dream home? Tell us about your experience with the lender. Was the application process easy to understand? Was the team at Saffron Building Society friendly and helpful? Has the lender kept you up to date with any important mortgage news or changes? Would you recommend the lender and mortgage product to family and friends? Whether good or bad, write an honest Saffron Building Society mortgage review today. Together, we can help people like you make better financial decisions.

Saffron Building Society Mortgages reviews (550)

Review of the Saffron Building Society, Mortgages:

Great app and top customer service.

I was a member years ago then closed my accounts when I needed the money after moving from Birmingham to Portsmouth.and they accepted to reopen my account and the app is not lpleasant. Reviewed on: 11th December 2024

Not great as First Time Buyers!

In all honesty, we had an awful experience with Saffron Building Society as first time buyers. We found that they asked for the strangest documentation in order to finalise our mortgage - including my partners CV???? Once we had satisfied their requests, they then came back with further ridiculous queries, some of which was not relevant to our purchase whatsoever. I have worked in estate agency for 10 years and have never come across a lender with such awkward requests, which ultimately delayed our completion. Purchasing a property for the first time should be an exciting experience but all we endured was stress. I will however say that the customer service representative I spoke to on the online chat service (after we had completed) was helpful and polite - but unfortunately this isn’t enough to have altered our decision not to use them again in the future. Reviewed on: 4th September 2024

Very friendly staff member who went out of her way t...

Very friendly staff member who went out of her way to be helpful. Reviewed on: 21st August 2024

new Mortgage

Pleasant and efficient with good products to renew our mortgage Reviewed on: 20th August 2024

great service and mortgages products fantastic choic...

great service and mortgages products fantastic choice easy to deal with Reviewed on: 19th August 2024

People who know what they are doing

Out of every bank/ building society that I deal with Saffron actually help the best they can. Whether it is answering questions or putting you along the right path. You don't get lost in a giant computer system as you can talk to people who know what they are doing. Reviewed on: 17th August 2024

Rewarding experience

Lisa Holden was very knowledgeable and dealt with all my queries without hesitation. She made it a very rewarding experience. Reviewed on: 14th August 2024

Great customer service

I’m really pleased that we stuck with Saffron for our next mortgage. The service I’ve received has been brilliant. Every time I’ve spoken to someone over the phone, they’ve always been really helpful. Then Leon Walker from the retentions team has given fantastic service from start to finish getting our mortgage sorted! Reviewed on: 6th August 2024

The mortgage process was inefficient and laborious

The process to open an expat buy to let mortgage with you was horrible. The requirements kept changing or being added to. We weren’t able to speak directly with you, which feels incredibly impersonal and just added even more to the inefficiency of it all, meaning any question took a week to answer. For the amount of money we paid you in fees, we should have had the direct dial of a liaison that helped manage the whole process. After finally getting the mortgage, I spoke to someone to get the online account open and they were extremely helpful, what a contrast! Reviewed on: 5th August 2024

Mortgage switch

Despite a letter going astray, once I contacted Saffron they dealt with my mortgage switch quickly and efficiently by email and online. Reviewed on: 5th August 2024

Keep checking rates people!

My initial mortgage rate was secured by a broker so easy first time round, but second time round not so much. The Customer services team are very good and helpful but I'm not impressed that now I have agree a new fixed rate which will start in November that it is down to me to regularly check the mortgage rates available between now and then?! Surely Saffron should advise you if a lower rate becomes available? Not great customer service that could potentially cost a lot each month if you are not vigilant and keep checking. Thought the customer always came first? Reviewed on: 25th July 2024

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