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Saffron Building Society: Savings reviews

Name: Savings
Rating: 4.57 (3810 reviews)

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4.52

Based on 3,810 reviews, last reviewed 14th Feb 2025

13% increase in 5 star reviews

in the past 90 days

25% decrease in 1 star reviews

in the past 90 days

78%

12%

Latest highest rating:

5

Staff willing to listen and help. Staff willing to listen and help. Not rushed, polite. Reviewed on: 14th February 2025

Latest lowest rating:

1

Tried to load app on tablet after years of no proble... Tried to load app on tablet after years of no problems only to get message saying app now only available on a phone. No communication to say this was ... Read more Reviewed on: 18th December 2024

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About this product

Saffron Building Society have a wide range of savings accounts on offer.

Choose from regular savers, easy access accounts, fixed rate bonds and notice accounts. You can also book a free Financial Wellbeing review to help you make the most of your savings.

Saffron Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

Saffron Building Society Savings reviews (3810)

Review of the Saffron Building Society, Savings:

very patient and helpful advisor

very patient and helpful advisor Reviewed on: 6th November 2024

Excellent customer service in Brentwood branch

Excellent customer service in Brentwood branch Reviewed on: 21st January 2025

Great customer service in the Brentwood branch

Great customer service in the Brentwood branch Reviewed on: 21st January 2025

Thomas was excellent, very happy with service

Thomas was excellent, very happy with service Reviewed on: 21st January 2025

Kendra, the customer service agent was friendly, and...

Kendra, the customer service agent was friendly, and guided me through the steps that I needed, and she was patient. Reviewed on: 20th January 2025

SWBS: Consistently better than most.

In my experience of SWBS, the staff are professional and friendly. The savings % is consistently good, not the best but consistently higher than most others with local high street branches. The app is good, offering the most important functionality for the tech savvy. Savings books are also given for the traditional customer base. Reviewed on: 20th January 2025

Really like and are friendly...

Really like the new branch and the staff are friendly Reviewed on: 20th January 2025

Like the new branch, staff welcoming & polite.

Like the new branch, staff welcoming & polite. Reviewed on: 20th January 2025

Rollover procedure

It must have been my error but I recently rolled over a bond. I had intended to roll the principal and have the interest paid to another of my accounts. I managed to roll the principal less the interest amount again so therefore received my interest plus an identical amount at my other bank, I would have thought this would have seemed a strange request and maybe there could be some manual intervention where maybe somebody should contact me to check my instructions were correct. Reviewed on: 18th January 2025

good customer service

customer service desk helpful and completed requests Reviewed on: 17th January 2025

always had positive experiences in person and by pho...

always had positive experiences in person and by phone - local branch with good opening hours, service is very fast, staff are knowledgeable, professional and helpful. We have a number of savings account with a passbook, and I like that we have a passbook. I like to bring my son in with me, so he can see and get used to the saving ethos, and the stay are always super nice to him, and make a big deal of encouraging his saving and putting money into his savings. The branch is very recently refurbished and really warm and welcoming. Reviewed on: 17th January 2025

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