Write a review

Saffron Building Society: Savings reviews

Name: Savings
Rating: 4.58 (3879 reviews)

View other Saffron Building Society products

4.53

Based on 3,879 reviews, last reviewed 21st Feb 2025

40% increase in 5 star reviews

in the past 90 days

60% decrease in 1 star reviews

in the past 90 days

78%

12%

Latest highest rating:

5

Great customer service from Ian today Great customer service from Ian today to help assist with an enquiry of making a 3rd party payment from our ISA accounts to our ‘approved’ 3rd party b... Read more Reviewed on: 21st February 2025

Latest lowest rating:

1

Tried to load app on tablet after years of no proble... Tried to load app on tablet after years of no problems only to get message saying app now only available on a phone. No communication to say this was ... Read more Reviewed on: 18th December 2024

Read all reviews See your review

About this product

Saffron Building Society have a wide range of savings accounts on offer.

Choose from regular savers, easy access accounts, fixed rate bonds and notice accounts. You can also book a free Financial Wellbeing review to help you make the most of your savings.

Saffron Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

Saffron Building Society Savings reviews (3879)

Review of the Saffron Building Society, Savings:

very patient and helpful advisor

very patient and helpful advisor Reviewed on: 6th November 2024

Great customer service in the Brentwood branch

Great customer service in the Brentwood branch Reviewed on: 21st January 2025

Thomas was excellent, very happy with service

Thomas was excellent, very happy with service Reviewed on: 21st January 2025

Kendra, the customer service agent was friendly, and...

Kendra, the customer service agent was friendly, and guided me through the steps that I needed, and she was patient. Reviewed on: 20th January 2025

SWBS: Consistently better than most.

In my experience of SWBS, the staff are professional and friendly. The savings % is consistently good, not the best but consistently higher than most others with local high street branches. The app is good, offering the most important functionality for the tech savvy. Savings books are also given for the traditional customer base. Reviewed on: 20th January 2025

Really like and are friendly...

Really like the new branch and the staff are friendly Reviewed on: 20th January 2025

Like the new branch, staff welcoming & polite.

Like the new branch, staff welcoming & polite. Reviewed on: 20th January 2025

Rollover procedure

It must have been my error but I recently rolled over a bond. I had intended to roll the principal and have the interest paid to another of my accounts. I managed to roll the principal less the interest amount again so therefore received my interest plus an identical amount at my other bank, I would have thought this would have seemed a strange request and maybe there could be some manual intervention where maybe somebody should contact me to check my instructions were correct. Reviewed on: 18th January 2025

good customer service

customer service desk helpful and completed requests Reviewed on: 17th January 2025

always had positive experiences in person and by pho...

always had positive experiences in person and by phone - local branch with good opening hours, service is very fast, staff are knowledgeable, professional and helpful. We have a number of savings account with a passbook, and I like that we have a passbook. I like to bring my son in with me, so he can see and get used to the saving ethos, and the stay are always super nice to him, and make a big deal of encouraging his saving and putting money into his savings. The branch is very recently refurbished and really warm and welcoming. Reviewed on: 17th January 2025

I came to branch to withdraw some cash today and lov...

I came to branch to withdraw some cash today and love coming in since the new improvements, think it is very nice and a good improvement. Reviewed on: 16th January 2025

Do you have a different Saffron Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Savings
from Post Office 1.55 from 43 reviews
Savings
from Great Western Credit Union 4.72 from 198 reviews
Fixed Term Savings Account
from Zopa 4.93 from 1582 reviews

There's still more to see!

Saffron Building Society has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub