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Saga: Home Insurance reviews

Name: Home Insurance
Rating: 4.81 (2634 reviews)

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4.63

Based on 2,634 reviews, last reviewed 5th Mar 2025

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

GREAT DISCOUNT. I CONTACTED SAGA WHEN MY RENEWAL WAS DUE AND THEY GAVE ME £30 OFF THEIR RENEWAL PRICE Reviewed on: 6th October 2024

Latest lowest rating:

1

Woefully poor emergency claims experience We are in the middle of an ongoing and still unresolved EMERGENCY PLUMBING CLAIM after four and a half weeks. The Claims team don’t understand about b... Read more Reviewed on: 5th March 2025

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About this product

Are you looking for a new home insurance policy? Check out the reviews on Smart Money People to gain insight into your potential new provider. Our Saga home insurance reviews are left by genuine existing customers to help you make an informed decision when taking out your policy.

Saga offers a variety of insurance products, with a range of home insurance policies to choose from. You can purchase individual contents and buildings insurance policies, or combine th...

Saga Home Insurance reviews (2634)

Review of the Saga, Home Insurance:

Awful customer service

tried 9 times to cancel my fathers home insurance due to the huge increase in premium, could never get through. They sent a letter saying they couldnt take premium due to outdated bank details then took it anyway!! as the bank allowed them to do so. Kept trying to contact them still couldnt get through so raised a complaint and it has currently taken nearly 2 months to get anywhere close to getting a refund and now they are demanding further details. They use confusing and bu... Reviewed on: 16th November 2023

Guarantee for 3 years

Saga put the price the same for 3 years ..excellent way and price promise Reviewed on: 22nd August 2023

Claims is a nightmare avoid

They will try to avoid payment and put obstacles and delay the claim. Left out of pocket very poor service. Don't do it Reviewed on: 21st July 2023

Can you acually contact them?

Both my 90 year old mother and myself have been trying to contact SAGA by phone re her insurance policy.. Following a recorded message from the CE asking for feedback at the end of the call it is then impossible to get through to get any kind of service to feedback on. Do not use SAGA if. you want any type of phone contact Reviewed on: 20th July 2023

Unprofessional

My parents have used Saga for many years. They had to make a claim for the first time at the end of January. The assessor came out agreed that the claim was valid, our contractor requested a higher amount and this is the last we heard from the underwriters until I got involved over 1 month later to chase on behalf of my parents. The claims assessor and the senior claims case handler were contacted and they needed to decide which of 2 amounts on the system were going to be offer... Reviewed on: 22nd April 2023

Quote £212. Actually £335

As my home insurance is due Saga sent a written quote based on my details previously given. Called with reference number and was told that cost is not correct achievable and when my details were inserted came out at £335. Queried this discrepancy and no explanation given. Think it was low to get you to call then give you the real cost and hope you agree. As it was a lot more than my renewal I declined. Reviewed on: 11th March 2023

VULNERABLE INSURER ?. AVIOD THIS COMPANY

I am elderly and live alone with various health issues. A double glazed window in my only habitable bedroom had been irreparably damaged and could not be closed. It was consequently cold at night. I informed SAGA my insurer. They had passed the policy on to LV Insurance who in turn had allegedly passed this particular parcel on to Highway Insurance,who I found out dealt exclusively with vehicle insurance. Throughly confused a this point I went back to Saga for advice. Namely WHO... Reviewed on: 9th February 2023

Terrible

I am registered blind and for a company let say deals with the older end saga are appalling refused to send me any documents in large print always pointing to do it online terrible service Reviewed on: 25th January 2023

Rip off merchants

If your over 90, elderly and with a terminal illness. Don’t use Saga. From the moment the plumber arrived it went downhill. Disgusting service. If my mam didn’t have family with her god knows how she would have survived. Reviewed on: 22nd October 2022

Great Customer Service

Nothing is too much trouble and they're happy to explain everything in detail Reviewed on: 13th October 2022

Uncaring and incompetent

Take too long to approve and then incapable of getting repairs done in a timely manner Reviewed on: 17th September 2022

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