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Bryan Crawford

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Review of the Saga, Home insurance:

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VULNERABLE INSURER ?. AVIOD THIS COMPANY

I am elderly and live alone with various health issues. A double glazed window in my only habitable bedroom had been irreparably damaged and could not be closed. It was consequently cold at night. I informed SAGA my insurer. They had passed the policy on to LV Insurance who in turn had allegedly passed this particular parcel on to Highway Insurance,who I found out dealt exclusively with vehicle insurance. Throughly confused a this point I went back to Saga for advice. Namely WHO IS MY INSURER?.Given my vulnerable status my claim was accelerated at warp speed to the highly inappropriately named Rapid Response Team. Over the next five days and colder nights I regularly contacted the Rapid Response Team for the name of my insurer. They replied several times by email,that they were working on this apparently intractable conundrum. A trifle upset by their laid back approach,I emailed a complaint to the CEO’s office. They replied five minutes later with the answer it was LV. Insurance. I suppose an apology was out of the question. Reviewed on: 9th February 2023

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