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Saga: Travel insurance reviews

Name: Travel insurance
Rating: 4.48 (151 reviews)

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4.03

Based on 151 reviews, last reviewed 24th Oct 2024

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

77%

11%

Latest highest rating:

5

Great value for money and very good customer support. Great value for money and very good customer support. Reviewed on: 4th September 2024

Latest lowest rating:

1

Proving cause of death whilst abroad My husband died whilst on holiday in Menorca on 8 October 2023. Customers should be made away that no cause of death is permitted on death certificat... Read more Reviewed on: 24th October 2024

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About this product

Saga travel insurance offers specialist coverage for over 50s.

There are three levels of cover –Essential, Standard and Plus. Saga travel insurance provides cover for most pre-existing medical conditions and you have the option to protect up to nine family and friends of any age.

Saga travel insurance reviews help you find out what it’s really like to be a customer. If you’ve used Saga before, you can also leave a review and share your experience. ...

Saga Travel insurance reviews (151)

Review of the Saga, Travel insurance:

Waste of time for elderly peoples insurance

I chose saga travel insurance with it being for older people that they would know how to look after people especially with the prices they charge. We went away after booking with them but unfortunately my husband lost his hearing aid, when we contacted them we were informed we were not covered for this which amazed me as most people that go with this company do so as they are meant to be for older people Reviewed on: 26th December 2023

Proving cause of death whilst abroad

My husband died whilst on holiday in Menorca on 8 October 2023. Customers should be made away that no cause of death is permitted on death certificates in Spain. Trying to prove that my husbands death was accidental as opposed to an underlying cause such as a heart attack is still ongoing. It’s cost me a fortune having to travel back to Menorca just to prove he drowned (personal accident) as opposed to something else and still no decision/nor payout. Reviewed on: 24th October 2024

Great value for money and very good customer support.

Great value for money and very good customer support. Reviewed on: 4th September 2024

Great cover with premium elements as standard.

Great cover with premium elements as standard. Great customer service on the phone too. Nothing seems to be too much trouble and promises are kept. Reviewed on: 24th August 2024

Great service.

Great service from start to finish. Reasonable price for full cover. Reviewed on: 12th June 2024

I developed lower back pain and sciatica after a ver...

I developed lower back pain and sciatica after a very uncomfortable flight. Within 48 hours I had difficulty walking at all. My partner explained this to the local chemist who provided anti-inflammatory medication that did not help. After using it for 48 hours I phoned Saga health insurance. The first person I spoke to seemed helpful making sure I understood I had to approach a state medical facility here in Spain. He emailed me a list of suitable facilities. All of them turned ... Reviewed on: 15th March 2024

As I am 80 years old I booked insurance with them at...

As I am 80 years old I booked insurance with them at great cost. I trusted their name and what a big mistake this was. Unfortunately I had a fall and was concerened about concussion as i vomited a few days later. They told me they would book a dcotor to come after waiting nearly 2hours this changed to a video consultation and then the doctor did not even join the video call. After half an hour on hold I rang Saga to be told just go to A&E. The doctor service is apparently no... Reviewed on: 24th February 2024

multitrip insurance cancelled after claim - no refund

Having a multi trip policy with them we were surprised that when we made a claim, they cancelled the remaining 8 months without refund Reviewed on: 30th January 2024

Excellent customer service on a claim and a renewal...

I’ve had two recent experiences one to claim a refund on a cancellation which was dealt with excellently ,efficiently and without fuss and 2nd to renew my policy after having recovered from the illness (which was complicated ) in order to assess the type of policy again , smooth sailing. , Excellent customer service, especially from Darren, who finalised my policy . Well done saga, you have a customer for life. Reviewed on: 18th January 2024

Excellent service from Saga Travel Insurance

My husband recently had a heart attack while we were on holiday in Spain. He is a very fit active man who had received no prior signs or warning of this attack but just a slight flutter feeling in his chest which he dismissed as wind or a strain. However,I wasn’t happy & suggested we attend the local hospital emergency department to get checked out where unfortunately much to our surprise following some tests my husband was admitted to the Intensive Care Unit HCB hospital w... Reviewed on: 10th January 2024

pay out is absolutely minimal

Saga travel states it does not replace new for old. BEWARE it doesn't even get close! I claimed for a ca £400.00 ipad plus £37.00 case both of which were 4 years old. I received ca £150.00 in settlement ca £220.00 for the ipad+cover less the £70.00 excess. I simply cannot afford to replace my ipdad as result. Reviewed on: 2nd December 2023

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