Smart Money People Logo

Scottish Building Society: Mortgages reviews

4.66
Based on 365 reviews, last reviewed 30th Jul 2025
17% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
75%
See only 4 star reviews
18%
See only 3 star reviews
4%
See only 2 star reviews
2%
See only 1 star reviews
1%

Latest highest rating:

5

I needed assistance regarding title deeds and Katie... I needed assistance regarding title deeds and Katie has taken the relevant details to pass onto the relevant department in order to give me an appropr... Read more Reviewed on: 30th July 2025
Fiona H's avatar
Fiona H

Latest lowest rating:

2

The application process is very outdated The application process is very outdated and of a legacy nature. Everything seems to be done via post with no modern online elements like other lender... Read more Reviewed on: 10th June 2024
Chris Kelly's avatar
Chris Kelly

About this product

Scottish Building Society have been helping people buy properties in Scotland since 1848.

Scottish Building Society mortgages are available for remortgages, self-builds, holiday lets, retirement interest only, entrepreneurs and standard residential loans.

Scottish Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

Scottish Building Society Mortgages reviews (365)

Review of the Scottish Building Society, Mortgages:

Very good to deal with and with good rates

4
Been dealing with the society for helping with my new build Reviewed on: 10th March 2022

Excellent service

5
Very easy and quick to deal with Reviewed on: 6th June 2024

Responded quickly, went through mortgage advisor, cl...

5
Responded quickly, went through mortgage advisor, clear documentation Reviewed on: 28th May 2024

In branch service review

5
There was a longer than expected delay in processing my application which I was told was due to the volume of applications. Reviewed on: 23rd May 2024

I dealt mainly with Kay Baird in your Glasgow office...

5
I dealt mainly with Kay Baird in your Glasgow office who has been courteous helpful and professional at all times.rs Reviewed on: 14th May 2024

It's fair to say I've a fairly complex income(4 priv...

5
It's fair to say I've a fairly complex income(4 private employers and a mix of short and long contracts which end regularly.) However nowadays, this isn't totally outwith modern ways of working. In terms of risk- I had a large deposit, 17yrs of proven sustainable income from the same industry, excellent credit rating and a mortgage already in place but I was saddened to see many banks still apply such a rigid underwriting process for their mortgages. My broker was advised by some larger lenders to not even bother applying and I was offered borrowing that really was no where near in proportion to my salary. 7 weeks later, my broker suggested The Scottish Building Society. We required a lender who gave consideration to my individual circumstances, focused on the facts I'd given with my work vs asking what ifs and were able to show us flexibility ( for example I had a new contract but I'd been same job for 17yrs. My contracts may end but again, the industry is children so the nature of the work won't end.) The Scottish Building Society applied common sense with the application and demonstrated a straight forward,personalised approach to their lending. They worked efficiently , always meeting their deadlines they gave us and provided me with a better interest rate. I've also preferred their communication method through mail or phone- I've found it more refreshing than speaking to an online chat. I'd highly recommend The Scottish Building Society for their underwriting process, interest rate and communication and would always return to them in future before trying any larger bank. Reviewed on: 2nd May 2024

In branch service review

4
All good. Could be better with technology. Reviewed on: 1st May 2024

Straightforward and implement to deal with

5
Good exerience. Simple to contact with a human being on the phone. Reviewed on: 9th April 2024

Very friendly service

4
Overall, my experience was very positive. However, the process was held up by uncertainty around a particular detail. This meant an inconvenient delay to the mortgage. This was a pity as, apart from the delay, I have very much appreciated becoming a member of the Scottish Building Society and its friendly service. Reviewed on: 27th March 2024

The process was very easy, staff were excellent and...

5
The process was very easy, staff were excellent and made us feel secure. Providing us with a mortgage has helped us get back to home ownership, something we wondered after a long period in the rental sector, would ever be possible again. Reviewed on: 11th March 2024

Excellent Customer Service

5
Spoke to Peter today re overpaying my mortgage. He could not have been more helpful. Patient and very clear explanation. Made everything very straightforward. Outstanding customer service. Thank you Reviewed on: 5th March 2024

Do you have a different Scottish Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Want to see more from Scottish Building Society?

    View all products