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Scottish Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.64 (365 reviews)

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4.66

Based on 365 reviews, last reviewed 30th Jul 2025

17% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

75%

18%

Latest highest rating:

5

I needed assistance regarding title deeds and Katie... I needed assistance regarding title deeds and Katie has taken the relevant details to pass onto the relevant department in order to give me an appropr... Read more Reviewed on: 30th July 2025

Latest lowest rating:

2

The application process is very outdated The application process is very outdated and of a legacy nature. Everything seems to be done via post with no modern online elements like other lender... Read more Reviewed on: 10th June 2024

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About this product

Scottish Building Society have been helping people buy properties in Scotland since 1848.

Scottish Building Society mortgages are available for remortgages, self-builds, holiday lets, retirement interest only, entrepreneurs and standard residential loans.

Scottish Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

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Scottish Building Society Mortgages reviews (365)

Mortgage Redemption Procedure

Within 2 hours of seeking a redemption arrangement the necessary paperwork was in my possession. Furthermore there was only one phone call ! If there was to be a criticism it would be that the early redemption fee of over £2000 seemed excessive Reviewed on: 16th February 2024

Friendly and helpful.

Friendly and helpful. Very prompt in terms of communication. Clarity of information. Contact details easy to follow. Will have no problem if I have any issues. Reviewed on: 13th February 2024

SBS were efficient and communicative

SBS were efficient and communicated regular on the progress of my mortgage. Whilst I was waiting for the purchase of my house to go through, the mortgage rate dropped so SBS issued another mortgage offer with a lower rate and a longer term without me having to ask. The new Mortgage Offer documents arrived promptly, quick I sign the same day and returned. All sorted within 5 days ready for completion of my house. It's easy too deal with SBS and they have a customer contact number which is based in Scotland. This too me is very important that it's in the UK and not a call centre abroad. Reviewed on: 8th February 2024

very good experiance,nice pople.

very good experiance,nice pople. i like it Reviewed on: 20th January 2024

Great customer service, staff were very friendly and...

Great customer service, staff were very friendly and helpful. Reviewed on: 8th January 2024

Great Society

I used a broker but was copied into the conversation. Very helpful and dealing with a human rather than a computer was great. They went over and above for us. Reviewed on: 5th January 2024

Overall had a good experience, however the wait time...

Overall had a good experience, however the wait time to find out if my application had been approved was too long. Think overall I was left waiting around 3 weeks Reviewed on: 5th January 2024

Later life lending

Delighted with common sense approach and flexibility, prompt and personable underwriting, hands on BDM and excellent communication throughtout process. Reviewed on: 28th December 2023

Retirement Remortgage

Most impressive service from Alex Moffat and his colleagues, professional, friendly and seamless process ,provided our remortgage on a tight timescale. Reviewed on: 5th December 2023

easy and efficient

Getting a mortgage with SBS was easy and efficient Reviewed on: 5th December 2023

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