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Scottish Building Society: Mortgages reviews

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4.66
Based on 365 reviews, last reviewed 30th Jul 2025
17% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
75%
See only 4 star reviews
18%
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4%
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2%
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1%

Latest highest rating:

5

I needed assistance regarding title deeds and Katie... I needed assistance regarding title deeds and Katie has taken the relevant details to pass onto the relevant department in order to give me an appropr... Read more Reviewed on: 30th July 2025
Fiona H's avatar
Fiona H

Latest lowest rating:

2

The application process is very outdated The application process is very outdated and of a legacy nature. Everything seems to be done via post with no modern online elements like other lender... Read more Reviewed on: 10th June 2024
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Chris Kelly
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About this product

Scottish Building Society have been helping people buy properties in Scotland since 1848.

Scottish Building Society mortgages are available for remortgages, self-builds, holiday lets, retirement interest only, entrepreneurs and standard residential loans.

Scottish Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

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Scottish Building Society Mortgages reviews (365)

Excellent from start to finish

5
Didn't have to speak to SBS much during the process but when I did need to they were always available and very quick to respond. Very helpful throughout the process and always happy to explore any further options I was considering. Excellent in general. Reviewed on: 5th December 2023
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SBS Member Feedback

Seamless experience

5
Thank you SBS for enabling me to buy my first property! My experience dealing with SBS has always been professional, efficient and hassle free. Thanks again! Reviewed on: 24th November 2023
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SBS Member Feedback

Excellent customer service

5
This is my first mortgage with Scottish Building Society and I have been enormously impressed by their professionalism, combining a friendly and respectful manner while also being adept at tuning in to individual requirements. Reviewed on: 19th November 2023
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SBS Member Feedback

Scottish Building Society Branch Review

5
I like their practicality, and their solutions that are client centred. Reviewed on: 16th November 2023
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Verified Member

Good.

5
Straight forward. Fill in forms. Done. Reviewed on: 14th November 2023
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SBS Member Feedback

Excellent customer service.

5
Once our mortgage advisor had put us in touch with Scottish Building Society everything went smoothly. Reviewed on: 9th November 2023
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SBS Member Feedback

got there

4
always knew the fall back was borrowing against the house Reviewed on: 8th November 2023
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SBS Member Feedback

Very slow decision but may be financial advisors fault

3
Took over 4 months to get mortgage approved but in fairness might have been due to our utterly hopeless financial advisor Reviewed on: 7th November 2023
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SBS Member Feedback

Excellent customer service

5
My wife and I were very impressed with the way the Scottish Building Society handled our recent mortgage application. They made the whole experience stress free - their team were a pleasure to deal with. Reviewed on: 7th November 2023
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SBS Member Feedback

patient and sympathetic

5
I wanted to remortgage my house to free up money to help my son to buy a house in London. I am 72 and The Scottish Building Society was the only one to offer a loan. During the process of arranging the loan my doctor told me I probably had cancer. I then thought I would be better to sell my house and move close to my other son, about an hour away. I put a hold on the mortgage. However winter was approaching and I was advised not to market the house until next year. I then asked to have the mortgage process restarted. By this time I was very close to losing the loan due to its time limit. My broker in discussion with SBS was able to get a short extension to the time limit which enabled the mortgage to go through. The Scottish Building Society showed sympathy and understanding. Reviewed on: 15th October 2023
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SBS Member Feedback

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