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Scottish Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.64 (368 reviews)

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4.68

Based on 368 reviews, last reviewed 11th Sep 2025

50% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

75%

18%

Latest highest rating:

5

Small is beautiful Katie dealt with my query promptly and efficiently - such a pleasure after some of my recent calls to other businesses’ so-called ‘customer services’.... Read more Reviewed on: 11th September 2025

Latest lowest rating:

2

The application process is very outdated The application process is very outdated and of a legacy nature. Everything seems to be done via post with no modern online elements like other lender... Read more Reviewed on: 10th June 2024

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About this product

Scottish Building Society have been helping people buy properties in Scotland since 1848.

Scottish Building Society mortgages are available for remortgages, self-builds, holiday lets, retirement interest only, entrepreneurs and standard residential loans.

Scottish Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

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Scottish Building Society Mortgages reviews (368)

Later life lending

Delighted with common sense approach and flexibility, prompt and personable underwriting, hands on BDM and excellent communication throughtout process. Reviewed on: 28th December 2023

Retirement Remortgage

Most impressive service from Alex Moffat and his colleagues, professional, friendly and seamless process ,provided our remortgage on a tight timescale. Reviewed on: 5th December 2023

easy and efficient

Getting a mortgage with SBS was easy and efficient Reviewed on: 5th December 2023

Excellent from start to finish

Didn't have to speak to SBS much during the process but when I did need to they were always available and very quick to respond. Very helpful throughout the process and always happy to explore any further options I was considering. Excellent in general. Reviewed on: 5th December 2023

Seamless experience

Thank you SBS for enabling me to buy my first property! My experience dealing with SBS has always been professional, efficient and hassle free. Thanks again! Reviewed on: 24th November 2023

Excellent customer service

This is my first mortgage with Scottish Building Society and I have been enormously impressed by their professionalism, combining a friendly and respectful manner while also being adept at tuning in to individual requirements. Reviewed on: 19th November 2023

Scottish Building Society Branch Review

I like their practicality, and their solutions that are client centred. Reviewed on: 16th November 2023

Good.

Straight forward. Fill in forms. Done. Reviewed on: 14th November 2023

Excellent customer service.

Once our mortgage advisor had put us in touch with Scottish Building Society everything went smoothly. Reviewed on: 9th November 2023

got there

always knew the fall back was borrowing against the house Reviewed on: 8th November 2023

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