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Scottish Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.8 (381 reviews)

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4.80

Based on 381 reviews, last reviewed 13th Jun 2026

250% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

76%

17%

Latest highest rating:

5

All staff friendly and helpful and welcoming All staff friendly and helpful and welcoming Reviewed on: 13th June 2026

Latest lowest rating:

2

The application process is very outdated The application process is very outdated and of a legacy nature. Everything seems to be done via post with no modern online elements like other lender... Read more Reviewed on: 10th June 2024

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About this product

Scottish Building Society have been helping people buy properties in Scotland since 1848.

Scottish Building Society mortgages are available for remortgages, self-builds, holiday lets, retirement interest only, entrepreneurs and standard residential loans.

Scottish Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

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Scottish Building Society Mortgages reviews (381)

Great customer service, staff were very friendly and...

Great customer service, staff were very friendly and helpful. Reviewed on: 8th January 2024

Great Society

I used a broker but was copied into the conversation. Very helpful and dealing with a human rather than a computer was great. They went over and above for us. Reviewed on: 5th January 2024

Overall had a good experience, however the wait time...

Overall had a good experience, however the wait time to find out if my application had been approved was too long. Think overall I was left waiting around 3 weeks Reviewed on: 5th January 2024

Later life lending

Delighted with common sense approach and flexibility, prompt and personable underwriting, hands on BDM and excellent communication throughtout process. Reviewed on: 28th December 2023

Retirement Remortgage

Most impressive service from Alex Moffat and his colleagues, professional, friendly and seamless process ,provided our remortgage on a tight timescale. Reviewed on: 5th December 2023

easy and efficient

Getting a mortgage with SBS was easy and efficient Reviewed on: 5th December 2023

Excellent from start to finish

Didn't have to speak to SBS much during the process but when I did need to they were always available and very quick to respond. Very helpful throughout the process and always happy to explore any further options I was considering. Excellent in general. Reviewed on: 5th December 2023

Seamless experience

Thank you SBS for enabling me to buy my first property! My experience dealing with SBS has always been professional, efficient and hassle free. Thanks again! Reviewed on: 24th November 2023

Excellent customer service

This is my first mortgage with Scottish Building Society and I have been enormously impressed by their professionalism, combining a friendly and respectful manner while also being adept at tuning in to individual requirements. Reviewed on: 19th November 2023

Scottish Building Society Branch Review

I like their practicality, and their solutions that are client centred. Reviewed on: 16th November 2023

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