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Scottish Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.64 (368 reviews)

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4.68

Based on 368 reviews, last reviewed 11th Sep 2025

50% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

75%

18%

Latest highest rating:

5

Small is beautiful Katie dealt with my query promptly and efficiently - such a pleasure after some of my recent calls to other businesses’ so-called ‘customer services’.... Read more Reviewed on: 11th September 2025

Latest lowest rating:

2

The application process is very outdated The application process is very outdated and of a legacy nature. Everything seems to be done via post with no modern online elements like other lender... Read more Reviewed on: 10th June 2024

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About this product

Scottish Building Society have been helping people buy properties in Scotland since 1848.

Scottish Building Society mortgages are available for remortgages, self-builds, holiday lets, retirement interest only, entrepreneurs and standard residential loans.

Scottish Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

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Scottish Building Society Mortgages reviews (368)

Smooth Transition

Very smooth transition from one mortgage lender to another. No unnecessary communication, everything was kept to the point and informative. We appreciated the follow up phone call to welcome us to the society and ask how the re-mortgage went. Reviewed on: 8th September 2023

First Time Buyer experience

Lender was quick to issue AIP and clearly set out and explained Documents required to progress . This was done at a reasonable pace and Offer Issued not too long after . This is a local Scottish based Lender I was happy to use and they gave the impression they were helpful and customer friendly looking at each case and not working off some tick list . Reviewed on: 7th September 2023

Excellent

Experience was excellent customer service was excellent Reviewed on: 6th September 2023

Communication

Fantastic service but think it could have been made better by focusing more of the return documentation through a digital service rather than by post. This would have sped up the process tenfold. Reviewed on: 6th September 2023

Excellent service

Quick, thorough & very helpful and efficient with any unseen circumstances which cropped up! Would recommend to anyone. Reviewed on: 6th September 2023

Quite a difficult process with many errors

I was porting a mortgage and adding another loan to move to a new property. There were many errors along the way including incorrect charges, incorrect t's and c's being sent out and overly prescriptive conditions. We got there in the end though. Reviewed on: 6th September 2023

Mortgage Application & Arrangement review

All good - always able to speak with adviser and Society honoured an agreement despite a change in the broker, which could have cost me in terms of interest rate! Reviewed on: 16th August 2023

Pleasure to deal with

The opposite of a "computer says no" mentality that you get with banks Reviewed on: 14th August 2023

Very happy customer!

The process of remortgaging my property was straightforward and hassle free. Great service! Reviewed on: 8th August 2023

Simple process

Liaised through a independent advisor Reviewed on: 4th August 2023

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