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Staysure: Travel Insurance reviews

Name: Travel Insurance
Rating: 4.86 (3465 reviews)

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4.82

Based on 3,465 reviews, last reviewed 25th Nov 2024

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

89%

10%

Latest highest rating:

5

Competitive Always competitive and are sensible about health conditions Reviewed on: 10th October 2024

Latest lowest rating:

1

Staysure says they don’t cover loss of enjoyment We used Staysure for a very expensive holiday to Universal Orlando this October. We paid for an annual policy at £700 which covered every eventuality.... Read more Reviewed on: 25th November 2024

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About this product

Staysure offer travel insurance policies for a wide range of trips.

You can choose from three levels of cover with Staysure travel insurance: Basic, Comprehensive and Signature. Most pre-existing medical conditions are covered and you can get up to unlimited medical emergency expenses.

Staysure travel insurance reviews help you find out what it’s really like to be a customer. If you’ve used Staysure before, you can also leave a review and share your experience.

Staysure Travel Insurance reviews (3465)

Review of the Staysure, Travel Insurance:

Peace of mind

I arranged my travel insurance with Staysure after my existing insurers decided to withdraw their cover after I had surgery in April. They would not even cover me for the medical conditions that I had cover for previously. Apparently they have an “all or nothing” policy and won’t cover for up to 2 years after surgery despite me being fully recovered and discharged by the surgeon. At the age of 73 I don’t think I can wait for 2 years before cruising again especially after the Covid pandemic restrictions. I called Staysure and gave full details of my medical circumstances and they were happy to offer me cover. As it was an annual policy there was a special offer of 15 months for the price of 12 with a discounted price as well. My previous policy was part of my bank account and Staysure’s price was higher than I had been paying but I was happy to accept the price quoted so that we would be able to cruise again. I added the cruise specific option and the level of cover was far better than my previous policy so I would say that I had got value for money. I have been impressed with the communications I have received from Staysure keeping me up to date with the changing face of travel in the context of Covid. Their website was very user friendly and I would be happy to recommend them to my family and friends. The only reason I haven’t scored them 10 was because their computer system had a blip whilst I was trying to pay and I had to repeat the application. However all’s well that ends well and I feel fully protected for my future travel needs. Reviewed on: 2nd October 2021

great prices and options

clear wording, competitive price and useful options Reviewed on: 14th August 2022

Easy to deal with

Have used them 3 times this year for short travel holidays at home and abroard. Reviewed on: 13th August 2022

Very Satisfied

I Have had Holiday insurance with Staysure a couple of times now and have always been Very satisfied with them. Reviewed on: 12th August 2022

Best travel insurance

Used this company for me 1 week trip to Ibiza. Made me relax as I knew I was covered; very cheap price too. Reviewed on: 8th August 2022

Great value

Best quote & deal , easy to sort Reviewed on: 26th July 2022

Terrible Company

Have been waiting 3 months for a determination on my claim. Poor customer service. Very difficult to contact them by telephone. Constantly find excuses to not give decision on claim, ask for more information that isn't necessary, misplace supporting evidence that has already been sent. Seem to do everything in their power to avoid paying out. Blame covid, spike in claims etc..... for delays in dealing with claims but actually they just seem totally incompetent! I have an annual policy which still has over 6 months to run, should I decide to travel again within this time I fully intend to take out a new insurance policy with a different provider such is my lack of confidence in this company!! I would hate to have to deal with them in a real medical emergency whilst abroad. Reviewed on: 15th July 2022

Claiming is hell

Been trying to claim for 3 months. One of those organisations that is 'all promise and no delivery'. Their TP reviews are all about the buying experience. The Claims are outsourced to a terrible company which puts up every barrier to a successful claim; can't get through; documents disappear; people telling you different things; blaming covid; blaming flight cancellations; losing information; If you do. yourself one favour it life, avoid Staysure like the plague and don't be taken in by the 'policy buying' reviews. Reviewed on: 14th July 2022

Don't bother claiming.

Not enough staff; can't get through my online claim and docs have disappeared from my online account. Their stars are for sales... definitely, definitely not claims. Reviewed on: 19th May 2022

Mrs kelly

Found it so easy and helpful to arrange ins. Reviewed on: 18th October 2021

Cover for holiday poor

We paid for a family policy and when it came to making a claim the process was slow took 2 months, virtually no communication and no replies to emails, payout was lower than expected and so certainly wont be using again Reviewed on: 15th October 2021

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