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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (14708 reviews)

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4.95

Based on 14,708 reviews, last reviewed 7th Sep 2025

97% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

Supportive staff They were supportive and they took their time and explained everything to me. They gave me the opportunity to decide whether this was the best decisio... Read more Reviewed on: 7th September 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

StepChange Debt Management reviews (14708)

Review of the StepChange, Debt Management:

Amazing!

The Stepchange team are amazing. At a time when one can feel shame at getting into debt they are so calm and kind and non- judgemental. I dont know what I would have done without the help they provide, I jwish I'd turned to Stepchange sooner. Reviewed on: 23rd April 2020

Best phone call I made!

When I first contacted stepchange I couldn’t see a way out of my debt, I was so stressed and worried, but they helped me with monthly affordable payments and now i’m finally debt free! Reviewed on: 22nd June 2025

Really helpful and knowledgeable

Really helpful and knowledgeable Reviewed on: 22nd June 2025

A debt management plan via StepChange has helped us...

A debt management plan via StepChange has helped us get on top of our debt. We are finally paying down our debts instead of increasing it. On the path to becoming debt free. Reviewed on: 22nd June 2025

Not bad thx.

Not bad thx. They helped me to freeze my debt Reviewed on: 21st June 2025

Stepchange Review

Been with them for over 9 years always very helpful. Reviewed on: 21st June 2025

very happy with the with the way the helped us out i...

very happy with the with the way the helped us out in general been with us all these years always there to assist and give as advice and help would highly recommend them if people are in debt Reviewed on: 21st June 2025

Financial SOS

Professional and give great advice Reviewed on: 21st June 2025

I cannot thank them enough, a huge weight of my mind.

They are very helpful, knowledgeable and talk you through each stage, including setting your budget. Then they negotiate with your creditors to agree an affordable payment. I cannot thank them enough, a huge weight of my mind. Reviewed on: 20th June 2025

StepChange removes all the worry of repaying debts.

StepChange removes all the worry of repaying debts. Based on my income and commitments, the Debt Management Plan they put together for me was perfect. They liaised with all of my creditors on my behalf, which stopped all of the harassing calls and letters, and took all the stress out of my situation. My DMP is going well, and my debts are reducing. I can see light at the end of the tunnel. I would recommend StepChange to anyone. Reviewed on: 20th June 2025

Rescued me

I got into debt and tried to pay it off but my outgoings began to outstrip my incoming. I was losing sleep and stressed out every time the post arrived. I saw stepchange and they helped me with everything - they got me a cooling off period whilst they sorted out my finances. The system allows for me to up my payments if I am in a position to do so which gives me the autonomy to manage with background support from experts. I am now 4 years in and will be debt free in the next 2 years which is a huge weight off my shoulders. Reviewed on: 20th June 2025

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