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Tesco Bank: Car Insurance reviews

Name: Car Insurance
Rating: 2.63 (508 reviews)

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2.40

Based on 508 reviews, last reviewed 16th Jan 2025

82% decrease in 5 star reviews

in the past 90 days

55% decrease in 1 star reviews

in the past 90 days

31%

11%

52%

Latest highest rating:

5

Car stolen away from home, staff great, information... Car stolen away from home, staff great, information very good, easy process although long winded but I get that. Only three weeks before conclusion bu... Read more Reviewed on: 26th October 2024

Latest lowest rating:

1

Poor service and support when you need it most! My car was taken from my home, and in an accident. I have spent two weeks trying to hear basic information about the progress of the case and what wil... Read more Reviewed on: 16th January 2025

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About this product

At Smart Money People, we collect Tesco Bank car insurance reviews to help you make an informed decision when choosing your next provider.

Tesco Bank offers car, home, pet and travel insurance policies, with a guaranteed discount for Tesco Clubcard members. Tesco Bank’s standard car insurance policy is available to anybody over the age of 21, with a black box policy available for those aged 17-35.

What do you need from a car insurance policy? Do you want easy access to a simple website in order to manage your policy whenever suits you best? Find out what Tesco Bank customers have to say about its online systems by reading our Tesco Bank car insurance reviews. Perhaps you want protection against uninsured drivers or extra cover for your in-car entertainment. Whatever your needs, check out the reviews on Smart Money People to see how well Tesco Bank has been rated by its customers.

Have you had a car insurance policy with Tesco Bank? Consider leaving a Tesco Bank car insurance review on Smart Money People to help other drivers just like you. Did you use the Tesco Clubcard discount, and if so, did you see a notable difference in price? How did you find the customer service support? Whether your experience is good or bad, share it with our Smart Money People community. Together, we can increase trust and transparency in financial services.

Tesco Bank Car Insurance reviews (508)

Review of the Tesco Bank, Car Insurance:

Consistently good

I am very happy with my car insurance from Tesco, who I have been with since I passed my test six years ago. Since then, they have consistently offered fair prices and have made me want to renew each year. Reviewed on: 24th December 2015

Worst company that doesn't care about their customer, no support, terrible service

Not recommended at all Not helpful, they taking money, covering, tan cancelling without strong reason and support to solve problem, after u straggling to get any insurance Very bad experience Reviewed on: 10th July 2023

Poor service

First poor experience was a cracked windscreen - crack was getting bigger but I had to wait almost a month to get it repaired. My current experience is they encourage you to complete claim form online and then it commutes to it's the other parties fault irrespective of what you put on your claim form. The fault was all mine, so rather than put the other person through the nonsense I went through a few years ago, where the other party accepted the blame at the time but his boss didn't want to pay out, I paid for the other person's car repairs and she's all sorted. In the meantime, I'm met with silence on my car and when you email them you get a stupid standard text back and nothing moves forward. Changing my car soon, and my car insurance company! Reviewed on: 10th July 2023

Windscreen repair misery!

As with all car insurance companies, they're great until you have to make a claim! We had a stone hit our windscreen which spread into a crack through the driver's side windscreen, making the car illegal to drive due to poor visibility. Tesco's only use National windscreens which had a HUGE queue of customers waiting for attention. In the end, we were without use of our car for ONE MONTH! When I looked online, Autoglass could have had it all fixed and sorted within less than a week (although of course we had to use National Windscreens because that is the contract Tesco's have!). I explained all of this to Tesco's, how I needed the car for school runs and oncology appointments, and they were entirely unsympathetic. Wouldn't give any form of refund and wouldn't even consider supplying a courtesy car (because it wasn't on our policy), even though not having a car for over a month was completely due to their crappy contracts! Absolutely hopeless. Which is a shame because I have plenty of Tesco products. But certainly wouldn't use again and wouldn't recommend. July 2023. Reviewed on: 10th July 2023

First car was a total loss and Cat S, now it's repairable

Avoid these clowns at all costs. They contacted me when one of their customers hit my parked car, claiming it would be easier for them as the third party to handle the claim. After a very large quote to repair the damage, they instructed an independent engineer to assess the car. Their report stated the car was a total loss and a Cat S. Tesco called me to arrange a settlement figure but they changed their mind when the realised my car had PCP finance on it despite the report that they had stating the car was on PCP. I was promised the car was not going to assigned a Cat S by a manager but it initially was. All of a sudden, the total loss and Cat S was being ignored and the car repaired. Tesco's broker have stated that this should still be a Cat S and not simply ignored. I have also not been told why the car was classed as a Cat S, despite me asking numerous times. Reviewed on: 5th July 2023

Awful service. Clueless!

I called to cancel a policy as I had sold the car. I asked how much I would have to pay to cancel and I was told £30. I asked this same question numerous times just to make sure. So I payed the £30 fee and thought nothing of it. A couple of weeks go by and suddenly I get a letter asking for another £87. I went on holiday and came back to a letter from a debt collection agency. Absolute joke of a company, will avoid from now on. Reviewed on: 3rd July 2023

Took 8 months to make a decision

Tesco car insurance is probably the worst insurance company I have had to deal with. I had a theft from my vehicle where a playstation was stolen. They couldn't give me a quote for how much installation replacement would cost so ended up dragging it for 8 months until I had to cancel the claim so I didn't pay a premium on my renewal. I am now complaining to the financial ombudsman, be warned, they will do anything to not pay out. Pay a bit extra and go with a proper insurer. Reviewed on: 26th June 2023

Phoned to make a change on policy before it started

Called to change partners date of birth After trying to sell different extras They wavered the £25 because the policy hadn’t started then said there would be a £30 fee for my partner being 51 instead of 61 Absolutely unbelievable Canceled Reviewed on: 24th June 2023

Car insurance

I bumped my car 5 weeks ago s as bud still haven’t heard anything when I called today I was told to call the garage myself to chase them !!! Sorry what am I paying you for Reviewed on: 13th June 2023

Terrible no customer service

Tried to cancel car insurance as took the quote up with Tesco but then found a much cheaper car quote. Tried 3 times to cancel on hold for over 50 minutes then they put phone down . God only knows if you had an accident Reviewed on: 13th June 2023

Stay away from Tesco insurance

Hi It is 8 months now, since my wife had accident and my disabled daughter was hurt in the car, They send her to physiotherapy for a session and that all we never heard back from them, Every time we call Tesco insurance they saying it’s the solicitor, we ask to call or email you , Nothing absolutely nothing But the very first thing they did was her insurance premium gone high a lot, even the accident wasn’t her fault, someone hit from behind My advice to you all , stay away from Tesco insurance Reviewed on: 9th June 2023

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