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Tesco Bank: Car insurance reviews

Name: Car insurance
Rating: 2.46 (531 reviews)

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2.46

Based on 531 reviews, last reviewed 17th Apr 2026

100% increase in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

30%

11%

53%

Latest highest rating:

5

Car Insurance was the best for me. When getting car insurance Tesco were able to give me the cover I wanted at the best price. It was easy to complete the forms on line and the cover wa... Read more Reviewed on: 17th April 2026

Latest lowest rating:

1

Car was in accident Tesco took car away repaired cru... Car was in accident Tesco took car away repaired crumple zone they said its not part of the car structure. I asked for full report and costs they sent... Read more Reviewed on: 15th April 2026

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About this product

Tesco car insurance has three levels of cover: Bronze, Silver and Gold.

If you buy a Tesco car insurance policy, you’ll have access to the accident helpline, seven days a week. If you’re a Clubcard holder, you’ll be able to get a discount on your premiums. If you have any queries about your policy, you can call the UK-based team.

Tesco car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Tesco before, you can also leave a review and share your experience.

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Tesco Bank Car insurance reviews (531)

Total lack of communication when dealiing with claims

I have now been waiting over 8 weeks for feedback and satisfaction of my claim - I have been moved form one department to another no feedback and long waits for trudocs over 20 minutes without an answer or resolve - - y worst experience ever !!!! Reviewed on: 29th September 2023

Worst company everrrrr

I had an extremely disappointing experience with Tesco insurance after reporting a flood incident on my car. It took them a staggering three months to send someone to assess the damage. After finally picking up the car and two subsequent calls, they initially claimed it was written off, only to later backtrack, stating there was no water damage, and suggested repairing it. This level of inconsistency and prolonged process is not only frustrating but also detrimental to one's mental health. I strongly advise avoiding Tesco car insurance based on this ordeal. Reviewed on: 27th September 2023

Cowboy insurance company

I went online and purchased tesco car insurance fully comp and business thought all was ok and a good price. But to my horror they phoned a month later to inform me I was not insured for business and could not explain why, the conversation went on for a good 45 mins with the person on the phone contradicting themselves and couldn't explain to me why they had not covered me for business when it clearly says on my policy that I was covered. Wasn't getting anywhere so asked them to cancel the policy immediately and return my money to which they said they would minus £20 for what I don't know they truely should stick to groceries and leave the serious stuff to people who know what they are doing. Tesco have lost all my business now and my families as I will not be dealing with any part of their business again. Terrible customer service, They had me driving round doing my pharmacy patient deliveries with no cover. Go elsewhere is my advice. Reviewed on: 18th September 2023

Joke of a company.

Been with them for 2 years, first year paid £60-£70 no problems no claims nothing.. second year came automatic renewal.. suddenly price is £100 a month.. called up managed to get it back down to £66 a month another year and goes by then this year 2023.. they automatically renal it at £110 I call up on the phone for 40 mins leave the call and their new discount is £115 looool… plus a £30 cancellation fee. Nah go online for 7 mins I find a quote for £48 a month within mins. Reviewed on: 9th September 2023

Ripped off with cancellation fee

Called to cancel my insurance today as it is no longer required and I was advised I had to pay a £40 cancellation fee. So not only has the company received 100’s of pounds from me they still want more. Please be aware before you purchase!! Reviewed on: 1st September 2023

Great Customer Service

Easy to deal with Simple Setup Calling to a person easy enough Helpful Polite What you expect from a service provider. Reviewed on: 30th August 2023

Absolutely disgusting insurance

Wouldn’t even give them 1 star but had no choice. Where do I start. I’ve drove for 7 years and never had a crash or had to make a claim until this year. Now I’ve only had this insurance for 10 months so it’s almost over. I had a crash that wasn’t my fault I immediately contacted my insurance let them know what happened. It then took over a full working week for them to even get back to me about a courtesy car which I paid money for in my insurance. Now my boss recently got into a crash and had to make a claim funny enough he got a courtesy car within 2 days of notifying his insurance. Now I’m not with the same insurance he was but they both used enterprise as a courtesy car place. My insurance failed to get me a courtesy within a working week and said that was acceptable. Not only was I paying ridiculous prices for the car I have but I also have a black box so they wanted £190 off me every month just for a Ford fiesta WITH a black box. So I obviously cancelled my claim because it was over a week I had no car no way of travel so I cancelled the claim and had to sort my own transport out and own temporary insurance until I could fix my car with a private mechanic. All whilst my current insurance is still running so that wasn’t put on hold I was still paying for that aswell. So all these things they should pay for with the expensive insurance I had to fork out money from my own pocket to do their job. So obviously I then filed a complaint. It then took weeks a weeks for them to get back to me I wanted to be reimbursed the money I spent on temporary insurance and vehicle because mine was off the road. They then basically got round to emailing me a month after saying they have done everything up to standards and I will not be getting no money back from them. So I’m taking it further. I suggest anyone that sees this to never go with Tesco Bank Box Insurance they are useless. All they want is your money and do not want to help you. Reviewed on: 29th August 2023

Price quoted extortionate

After receiving many emails from Tesco asking me as a Clubcard member to try them for a quote. I drive a Nissan, 12000 miles per annum, 15 years no claims, car parked in locked garage day and night. The Tesco quote was £1100 more than my renewal quote from LV Insurance don’t waste time applying. Reviewed on: 29th August 2023

Car insurance

They are very competitive with their prices Reviewed on: 24th August 2023

Zero flexibility bunch of bullies

I was struggling to get a document to them and I consistently gave them valid reasons why I could not, Nobody seemed to know exactly what docs I give and nobody could give me sound advice Cancelled my policy on short notice. Would not recommend to anyone bunch of bullies. Reviewed on: 24th August 2023

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