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Tesco Bank: Car Insurance reviews

Name: Car Insurance
Rating: 2.63 (510 reviews)

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2.36

Based on 510 reviews, last reviewed 21st Feb 2025

100% decrease in 5 star reviews

in the past 90 days

30% decrease in 1 star reviews

in the past 90 days

30%

11%

53%

Latest highest rating:

5

Car stolen away from home, staff great, information... Car stolen away from home, staff great, information very good, easy process although long winded but I get that. Only three weeks before conclusion bu... Read more Reviewed on: 26th October 2024

Latest lowest rating:

1

Avoid Tesco Car Insurance Terrible Experience! Avoid Tesco Car Insurance – Terrible Experience! We had our car stolen in September 2025 and went through one of the most frustrating and stressful e... Read more Reviewed on: 21st February 2025

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About this product

At Smart Money People, we collect Tesco Bank car insurance reviews to help you make an informed decision when choosing your next provider.

Tesco Bank offers car, home, pet and travel insurance policies, with a guaranteed discount for Tesco Clubcard members. Tesco Bank’s standard car insurance policy is available to anybody over the age of 21, with a black box policy available for those aged 17-35.

What do you need from a car insurance policy? Do you want easy access to a simple website in order to manage your policy whenever suits you best? Find out what Tesco Bank customers have to say about its online systems by reading our Tesco Bank car insurance reviews. Perhaps you want protection against uninsured drivers or extra cover for your in-car entertainment. Whatever your needs, check out the reviews on Smart Money People to see how well Tesco Bank has been rated by its customers.

Have you had a car insurance policy with Tesco Bank? Consider leaving a Tesco Bank car insurance review on Smart Money People to help other drivers just like you. Did you use the Tesco Clubcard discount, and if so, did you see a notable difference in price? How did you find the customer service support? Whether your experience is good or bad, share it with our Smart Money People community. Together, we can increase trust and transparency in financial services.

Tesco Bank Car Insurance reviews (510)

Review of the Tesco Bank, Car Insurance:

AVOID AT ALL COSTS!

AVOID AT ALL COSTS!!! Wouldn’t waste your time or money I was paying £220 a month for insurance on my Range Rover evoque that was stolen without keys I reported this to Tesco 3 weeks ago now and still haven’t been offered a settlement figure even though the vehicle was found I’ve had phone calls from copart asking if I have the key to the vehicle the same key Tesco have already made me post back to them! No settlement figure yet my cars already in a salvage auction! Leaving me to feel as though Tesco have currently stolen my car and all the money I paid for it! I also payed extra on top of this for a like for like curtesy car at the point of reporting the claim I wasn’t even offered a curtesy car the next day I had to ring Tesco again only to find out they’d not put all the details through so I still couldn’t have a curtesy car I had to argue with Tesco and there curtesy car company for 2 days to have a curtesy car brought out twice they promised me it would be there on that same day and wasn’t and even when I finally managed to get one brought out they told me they was unable to honour the like for like I paid extra for TESCO USE A FRAUD INVESTIGATION TEAM CALLED ROBERTSON & CO THIS COMPANIES ONLINE REVIEWS SPEAK FOR THEMSELVES CHECK THE COMPANY ROBERTSON & CO OUT FOR YOURSELF FIRST! Tesco have claimed they can’t do anymore for me until the Robertson and co report comes though this company in question have strung me along for 3 weeks claiming every single day my report will be reviewed regularly being rude to me down the phone or putting the phone down! MY VEHICLE WAS BOUGHT IN CASH AS MANY ARE IVE ALREADY PROVIDED THEM A WRITTEN INVOICE THE SELLER GAVE ME! This money came from me and my partner selling my Audi A1 and his Ford focus WE NEEDED A BIGGER CAR DUE TO BEING A FEW WEEKS OFF HAVING A NEW BABY this company in question are demanding I provide them bank statements for these cash/Facebook marketplace sales clearly this is not possible when they were private cash sales THIS COMPANY ARE MAKING US FEEL AS IF THERE MAIN PURPOSE IS TO PREVENT ANY PAY OUT FOR THE THEFT OF OUR VEHICLE TESCO HAD ALREADY TRIED TO FORCE ME TO TAKE THE VEHICLE BACK THE SAME WEEK IT WAS STOLEN! SO IS THIS JUST ANOTHER WAY FOR THEM TO AVOID PAYING YOU OUT! Me and my partner both have severe mental health issues and these have massively deteriorated since this incident and claim we also have two children one of them being severely autistic my poor daughter was petrified of having that car back after knowing someone had stolen it she felt unsafe and in danger she also needs structure with her being autistic the lack of curtesy car prevented her from being able to attend school our baby was also due jabs at the doctors Tesco did not care one bit about this WE HAVE NOW BEEN FORCED AND LEFT WITH NO OTHER OPTION BUT TO ASK TO CANCEL THE CLAIM AND HAVE OUR VEHICLE BACK BECAUSE BOTH COMPANIES HAVE NO INTEREST IN DEALING WITH US APPROPRIATELY OR OFFERING US A SETTLEMENT THE AMOUNT OF PAIN WORRY AND STRESS THESE COMPANIES HAVE CAUSED ARE GENUINELY NOT WORTH IT PLEASE AVOID SAVE YOURSELF ANY HASSLE Reviewed on: 19th December 2024

Worst Customer Service Ever

So rude, no time for this. Pay more and talk to nice people Reviewed on: 14th December 2022

Just awful.

Crashed car on 25th Nov. STILL not even a collection date let alone a repair. Car now sitting probably will seize up. Been told because its DRIVEABLE that it's not a priority. I've told them car didn't feel right from get go. Have access to another car so why would I drive one with front end damage? I aint no mechanic, but I know the front end doesn't feel right why would I risk wrecking car even more than it already is? Been told January most likely for repair. Joke that they cany even collect it. Will never go with Tesco again. Just a s*** service overall but still happy taking my money. Reviewed on: 14th December 2022

Awful, stressful and unprofessional

Awful, stressful and unprofessional Better with Inssurance or been with this Inssurance Reviewed on: 13th December 2022

Worst company I've ever dealt with

On hold for 1 hour 20 minutes, answered, transferred me to the "correct team" went back to start was on hold 30 minutes. Answered and told me they would call me back in 2 minutes due to not being unable to hear from the account handler. That was 40 minutes ago, Been on hold for a further 30 minutes traying to call them back. Absolute joke. Reviewed on: 12th December 2022

Very Poor Service - would not recommend

We had a car accident on 24 November, luckily we had a contract with the AA who transported the undriveable vehicle to our home. It was not collected until 30 November with no courtesy car made available to us. This is now 9 days later and we have had no communication from Tesco at all. We have had no verification as to whether the car it to be written off or repaired and still no courtesy car. It is impossible to try and get through to anyone on the call centre (we waited 60 minutes before finally giving up). Tesco have not only lost our insurance business but also my weekly shopping. Reviewed on: 9th December 2022

Terrible custoner service

Expect to be on hold for an hour repeatedly with this company as you do all the work yourself chasing up courtesy cars and taking pictures of damage i didnt expect to have to deal with it all myself. Reviewed on: 1st December 2022

inflexible and hard to contact

go elsewhere especially if you want to put young people as named drivers on your insurance. customer service equally dreadful Reviewed on: 28th November 2022

Wish I had looked at reviews before going ahead - I will NOT be coming back that is for certain - 0 Zero Stars

In Mid July this year we bought a gorgeous BMW X3 (Not new we are not that rich) and looked for car insurance. We are Tesco Club Card holders and so were offered a discount and thought it must be OK it is TESCO after all. Oh how wrong could we be! 2 weeks ago we woke up to our car being stolen from the driveway of our house. Called Police and Insurance. On the policy I had taken up the 'Loan Car' option. The police told me the same day they had found my car but it was part of a criminal investigation and had been smashed up. I told the insurance to find out that they will only provide said loan car when the police release the vehicle (Today) when they arrnage for their garage to pick it up (Could be another week) and then their mechanic decides if it is a write off of fixable (Could be another week). So I am 2 weeks past the date the car was stolen and no where near a loan car (Possibly another 2 weeks) before I get a car. Back in lockdown due to no car in the country. Tesco need to be clear about what the terms mean and more understanding when these things happen. I for one will not come back once this is completed and I urge anyone to ensure they completely understand what they pay for that Tesco Discount for Card Holders!!!!! Reviewed on: 23rd November 2022

Appalling company

Involved in a crash 4 weeks ago. Car was a total loss, Tesco will not pay the garage storage costs, even though they have known which garage it is being held at from the outset. They have not arranged collection, not sent out an engineer to access it! Constantly chasing them up, given inconsistent advice by different people. Very aggressive customer service to deal with!!’ DO NOT USE THIS COMPANY! Reviewed on: 17th November 2022

Scam company

Please avoid. There is no such thing as a customer service. It is a scam company hiding under the tesco brand name Reviewed on: 12th November 2022

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