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Tesco Bank: Car Insurance reviews

Name: Car Insurance
Rating: 2.63 (509 reviews)

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2.39

Based on 509 reviews, last reviewed 29th Jan 2025

100% decrease in 5 star reviews

in the past 90 days

45% decrease in 1 star reviews

in the past 90 days

30%

11%

53%

Latest highest rating:

5

Car stolen away from home, staff great, information... Car stolen away from home, staff great, information very good, easy process although long winded but I get that. Only three weeks before conclusion bu... Read more Reviewed on: 26th October 2024

Latest lowest rating:

1

Been with these for 8 months now, but now found a ch... Been with these for 8 months now, but now found a cheaper policy elsewhere, but tesco want to charge me £222 to cancel. Apparently they go by mileage.... Read more Reviewed on: 29th January 2025

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About this product

At Smart Money People, we collect Tesco Bank car insurance reviews to help you make an informed decision when choosing your next provider.

Tesco Bank offers car, home, pet and travel insurance policies, with a guaranteed discount for Tesco Clubcard members. Tesco Bank’s standard car insurance policy is available to anybody over the age of 21, with a black box policy available for those aged 17-35.

What do you need from a car insurance policy? Do you want easy access to a simple website in order to manage your policy whenever suits you best? Find out what Tesco Bank customers have to say about its online systems by reading our Tesco Bank car insurance reviews. Perhaps you want protection against uninsured drivers or extra cover for your in-car entertainment. Whatever your needs, check out the reviews on Smart Money People to see how well Tesco Bank has been rated by its customers.

Have you had a car insurance policy with Tesco Bank? Consider leaving a Tesco Bank car insurance review on Smart Money People to help other drivers just like you. Did you use the Tesco Clubcard discount, and if so, did you see a notable difference in price? How did you find the customer service support? Whether your experience is good or bad, share it with our Smart Money People community. Together, we can increase trust and transparency in financial services.

Tesco Bank Car Insurance reviews (509)

Review of the Tesco Bank, Car Insurance:

Good service

low premium and efficient service Reviewed on: 14th August 2019

Worst Customer Service Ever

So rude, no time for this. Pay more and talk to nice people Reviewed on: 14th December 2022

Just awful.

Crashed car on 25th Nov. STILL not even a collection date let alone a repair. Car now sitting probably will seize up. Been told because its DRIVEABLE that it's not a priority. I've told them car didn't feel right from get go. Have access to another car so why would I drive one with front end damage? I aint no mechanic, but I know the front end doesn't feel right why would I risk wrecking car even more than it already is? Been told January most likely for repair. Joke that they cany even collect it. Will never go with Tesco again. Just a s*** service overall but still happy taking my money. Reviewed on: 14th December 2022

Awful, stressful and unprofessional

Awful, stressful and unprofessional Better with Inssurance or been with this Inssurance Reviewed on: 13th December 2022

Worst company I've ever dealt with

On hold for 1 hour 20 minutes, answered, transferred me to the "correct team" went back to start was on hold 30 minutes. Answered and told me they would call me back in 2 minutes due to not being unable to hear from the account handler. That was 40 minutes ago, Been on hold for a further 30 minutes traying to call them back. Absolute joke. Reviewed on: 12th December 2022

Very Poor Service - would not recommend

We had a car accident on 24 November, luckily we had a contract with the AA who transported the undriveable vehicle to our home. It was not collected until 30 November with no courtesy car made available to us. This is now 9 days later and we have had no communication from Tesco at all. We have had no verification as to whether the car it to be written off or repaired and still no courtesy car. It is impossible to try and get through to anyone on the call centre (we waited 60 minutes before finally giving up). Tesco have not only lost our insurance business but also my weekly shopping. Reviewed on: 9th December 2022

Terrible custoner service

Expect to be on hold for an hour repeatedly with this company as you do all the work yourself chasing up courtesy cars and taking pictures of damage i didnt expect to have to deal with it all myself. Reviewed on: 1st December 2022

inflexible and hard to contact

go elsewhere especially if you want to put young people as named drivers on your insurance. customer service equally dreadful Reviewed on: 28th November 2022

Wish I had looked at reviews before going ahead - I will NOT be coming back that is for certain - 0 Zero Stars

In Mid July this year we bought a gorgeous BMW X3 (Not new we are not that rich) and looked for car insurance. We are Tesco Club Card holders and so were offered a discount and thought it must be OK it is TESCO after all. Oh how wrong could we be! 2 weeks ago we woke up to our car being stolen from the driveway of our house. Called Police and Insurance. On the policy I had taken up the 'Loan Car' option. The police told me the same day they had found my car but it was part of a criminal investigation and had been smashed up. I told the insurance to find out that they will only provide said loan car when the police release the vehicle (Today) when they arrnage for their garage to pick it up (Could be another week) and then their mechanic decides if it is a write off of fixable (Could be another week). So I am 2 weeks past the date the car was stolen and no where near a loan car (Possibly another 2 weeks) before I get a car. Back in lockdown due to no car in the country. Tesco need to be clear about what the terms mean and more understanding when these things happen. I for one will not come back once this is completed and I urge anyone to ensure they completely understand what they pay for that Tesco Discount for Card Holders!!!!! Reviewed on: 23rd November 2022

Appalling company

Involved in a crash 4 weeks ago. Car was a total loss, Tesco will not pay the garage storage costs, even though they have known which garage it is being held at from the outset. They have not arranged collection, not sent out an engineer to access it! Constantly chasing them up, given inconsistent advice by different people. Very aggressive customer service to deal with!!’ DO NOT USE THIS COMPANY! Reviewed on: 17th November 2022

Scam company

Please avoid. There is no such thing as a customer service. It is a scam company hiding under the tesco brand name Reviewed on: 12th November 2022

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