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Tesco Bank: Car insurance reviews

Name: Car insurance
Rating: 2.62 (516 reviews)

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2.38

Based on 516 reviews, last reviewed 19th May 2025

100% decrease in 5 star reviews

in the past 90 days

75% decrease in 1 star reviews

in the past 90 days

30%

10%

54%

Latest highest rating:

5

From the moment i had my accident which wasn’t my fa... From the moment i had my accident which wasn’t my fault,picking up my phone and calling Tesco insurance the service and care received was as near perf... Read more Reviewed on: 24th February 2025

Latest lowest rating:

1

Cooling-off period? Not so cool!! Tesco happily accepted my full year payment for car insurance without making it clear that cancelling during their "cooling off period" would incur a ... Read more Reviewed on: 19th May 2025

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About this product

Tesco car insurance has three levels of cover: Bronze, Silver and Gold.

If you buy a Tesco car insurance policy, you’ll have access to the accident helpline, seven days a week. If you’re a Clubcard holder, you’ll be able to get a discount on your premiums. If you have any queries about your policy, you can call the UK-based team.

Tesco car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Tesco before, you can also leave a review and share your experience.

Tesco Bank Car insurance reviews (516)

Review of the Tesco Bank, Car insurance:

simple and good value

changed my policy as I had bought a new car - quick phonecall to tesco and it was done in 5 mins. Simples! Reviewed on: 24th March 2015

Appalling - hit in rear by third party and doing nothing to

Atrocious service. My vehicle was hit in rear by a kid with witness statements and Police then asking me whether I wanted to press charges. Meanwhile Tesco have religiously dragged their heels over what is clear case - it was clear the accident was no fault of mine - but apparently the third party 'has'nt reported the incident to their insurers' so Tesco are sitting on their backsides doing nothing. At the same time my renewal is due, but of course, Tesco have registered an 'at fault' claim against me whilst all this drags on. Simply disgraceful service. Reviewed on: 7th January 2023

Car Insurance a Joke!

Been insured with Tesco car insurance for 4 years. When my car got stolen & recovered trying to deal with them has been a nightmare, ignored emails & over 1.1/2 hrs attempting to get through for updates. Found there policy is a joke Reviewed on: 6th January 2023

The price for my car insure more than doubled!

I took out a car insurance policy in 2022. When it came to renewing, the price more than doubled and was automatically renewed. Getting to speak to someone is a nightmare, but after an exceedingly long wait on the phone, I spoke to a very unhelpful customer service representative. I mentioned nothing had changed, and the price for the same Tesco car policy on a comparison website showed a lot less. I was told there was nothing she could do, it was real-time pricing, and that’s how the underwriters had calculated the price on the day of renewal. I asked to cancel the policy and was told there would be no charge for the two days I was insured. However, after about a week, I got a text message saying there was a balance outstanding and that if the amount was not paid, I would be sent to a debt collection agency. I logged online, and there was indeed a document for the outstanding amount of £6.20, which I wouldn’t have thought to look for after I cancelled the policy. Shocking treatment. I recommend looking elsewhere and always check the price one month before renewing and compare to other insurers. Reviewed on: 4th January 2023

Worst insurance to date

Had work done that wasn’t needed, charged more than the car is worth , garage charged £1665 for a small scuff to the bumper on front from car being hit in a car park , claimed it was over £3k work . Lied and put the phone down on me . I cannot get insurance elsewhere Reviewed on: 3rd January 2023

Terrible

Had car insurance for over 30 years Never ever been treaded like I have by Tesco Takes over a hour to talk to anybody when you do the talk to you badly especially Kay, Been waiting over 5 weeks for my claim to be sorted out still waiting, My advice is pay a-bit more, It’s not worth the hassle and all the waiting/telephone call Reviewed on: 29th December 2022

Nearly impossible to talk to anyone

Send me other peoples details, unable to get hold of anyone who can handle the claim, doesn't provide any updates. Would have been happy to leave me stranded for 24 hours in dangerous conditions. I would avoid Reviewed on: 27th December 2022

Absurd

To start with- 1. The representative on the phone couldn’t answer any of my questions and I kept having to be put on hold so they could ask their manager 2. I phoned at 12:30pm, the issue was resolved at 6pm. 3. Their adaptation of ‘resolved’ was charging £1300 to change address- not a new policy, just address. But to add on to that, they couldn’t change it to the requested address that I was moving to in a day, that would be an EXTRA charge to change address around the same price as before 4. For them to expect a STUDENT to pay almost £4000 in the space of 5 months is absurd. 5. I had been given no advice, no explanation from the representative directly where he even understood why and so kept having to consult their manager. To conclude, I will not be recommending and will be leaving a public review of my experience so no one else is conned. Reviewed on: 16th December 2022

Worst Customer Service Ever

So rude, no time for this. Pay more and talk to nice people Reviewed on: 14th December 2022

Just awful.

Crashed car on 25th Nov. STILL not even a collection date let alone a repair. Car now sitting probably will seize up. Been told because its DRIVEABLE that it's not a priority. I've told them car didn't feel right from get go. Have access to another car so why would I drive one with front end damage? I aint no mechanic, but I know the front end doesn't feel right why would I risk wrecking car even more than it already is? Been told January most likely for repair. Joke that they cany even collect it. Will never go with Tesco again. Just a s*** service overall but still happy taking my money. Reviewed on: 14th December 2022

Awful, stressful and unprofessional

Awful, stressful and unprofessional Better with Inssurance or been with this Inssurance Reviewed on: 13th December 2022

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