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Tesco Bank: Pet Insurance reviews

Name: Pet Insurance
Rating: 3.29 (105 reviews)

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2.97

Based on 105 reviews, last reviewed 1st Feb 2025

83% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

44%

13%

32%

Latest highest rating:

4

Lovely Complaints department employees Had insurance turned down because of a ‘ lost in translation’ moment…. via owner— to vets —to insurers. customer service when I complained and disput... Read more Reviewed on: 2nd January 2025

Latest lowest rating:

1

Definitely don’t get their pet insurance. Definitely don’t get their pet insurance. Just had my renewal through and it’s jumped from £74/month to £140/month for a 5 year old dog with no claims... Read more Reviewed on: 1st February 2025

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About this product

When choosing the right insurance policy, navigating the sea of providers on the market can be a challenging task. At Smart Money People, we want to simplify this process for you. We gather Tesco Bank pet insurance reviews, to provide you with valuable insights into the provider.

Tesco Bank is underwritten by Royal & Sun Alliance Insurance Ltd to provide pet insurance for cats and dogs. There are four cover levels to choose from: Accident & injury, Standard, Extra and Premier. Tesco Bank also offers discounts on insurance policies for Clubcard members.

If you're considering Tesco Bank as your next pet insurance provider, explore the reviews available on Smart Money People. Discover what level of cover policyholders chose and whether they were satisfied with their choice. Learn about the provider’s customer service and claims process through the firsthand experiences shared in our Tesco Bank pet insurance reviews.

Have you ever held a pet insurance policy with Tesco Bank? Share your honest experiences with our Smart Money People community. Why did you choose Tesco Bank, and has the provider met your expectations? Has the policy suitably covered all of your pet's needs? Share any interactions you've had with the customer service team or claims process. Would you consider renewing your policy? Whether good or bad, write a Tesco Bank pet insurance review today.

Tesco Bank Pet Insurance reviews (105)

Review of the Tesco Bank, Pet Insurance:

Lovely Complaints department employees

Had insurance turned down because of a ‘ lost in translation’ moment…. via owner— to vets —to insurers. customer service when I complained and disputed this was nothing short of exceptional. Lovely very understanding people , it was a pleasure to chat to . I had decided I would write this review no matter what the outcome. Thank you Tesco insurers , your insurance employees were a joy to deal with. Reviewed on: 2nd January 2025

Tesco Pet Insurance

When I called them they price matched my best quote, on a like for like basis and I receive clubcard points each month. Reviewed on: 24th August 2024

multiple products good

I have other products with Tesco, loans and credit card and the customer service is great and technology is good too Reviewed on: 23rd August 2024

TERRIBLE!

TERRIBLE!! I cannot put into words how awful they are, will do anything to get out of paying a claim. Moved from many pets who were amazing as Tesco policy sounded great, silly of me as they were defo too good to be true! Will not pay out for a one off urinary incontinence incident where tests came back normal, due to her having a similar incident beforehand saying they are related. How can they be related when there has been no ongoing treatments or vet visits between these periods? She has no ongoing illness’ touch wood. Can’t wait to leave these and move back to many pets. I used to work for Tesco bank so stupidly did not bother to read reviews, please do not make the same mistake I did and read the reviews before you take out a policy with these jokers. Reviewed on: 19th July 2024

Pay out Swindlers!

All the 1 star reviews are absolutely spot on! This company will dig and dig to find absolutely anything to reject your claim and keep your premiums. Whether your vet and all evidence proves the contrary. You pay them only to be made out to be a liar when you want to claim. Will be taking them to ombudsman. Despicable service. Reviewed on: 10th May 2024

Had a renewal of over £10 more a month went on compa...

Had a renewal of over £10 more a month went on comparison sites found cheaper than I pay now with them. They wouldn’t match then tried scare tactics stating my pet wouldn’t be insured for 14 days when she’s covered with them until the 28th. Terrible service Reviewed on: 15th February 2024

Very disappointed and no empathy

Took our 15 year old yorkie (bob) to vets as he was urinating more,loosing weight and dry skin he had bloods taken, indicating little change in his liver so the vet wanted to scan him incase there was any hidden abnormalities. Bottom line is tesco will not cover him for treatment due to seizers that has had 3 times last year they said it was PRE existing illness connects to the liver. Trying to fight it but they have no empathy Reviewed on: 31st January 2024

I lost my dog at nearly 7 year old they asked for m...

I lost my dog at nearly 7 year old they asked for more information from my vet which they were supplied with, they still refused to pay out, the dog was insured with Tesco since he was 3 months old, I have been asked for a bank statement from 7 years ago to prove how much I paid,also I have been told while on the phone they can’t hear me and put phone down,I have been past from pillar to post people who where handling the case had been taken ill , I have been given so many excuses it’s untrue, also RSA insurance who work with Tesco are just as bad,they are a disgrace to pet owners and should not be trading, I will be taking this further, Please do not insure your animal with tesco you will regret it trust me I did, they are fine at taking your money,paying you is a different story Reviewed on: 4th January 2024

Phone call wait

Would help if they answer the phone Reviewed on: 3rd January 2024

Awful experience!

I made the pet insurance almost a year ago. My cat started to have some health issues in September this year and I saw the vet, who diagnosed her with thyroid issues. I paid £500 for blood tests and other tests and made a claim to get some of my money back. It's been two months and I haven't heard anything and every time I called I've been advised to wait! I've put in a complaint regarding the way my claim has been handled and guess what? They sent me a letter acknowledging the complaint stating that they have 8 weeks to reply! Absolutely awful experience! I'm looking now for a better insurer who actually pays not just takes your money! Reviewed on: 29th November 2023

Awful experience

I had a very negative experience with these guys! I made the claim more than a month ago and I'm still waiting for a final decision. I've made call after call and I've been told every time that I need to wait! Now I'm thinking that I need to change the insurer and get my money back! Very unprofessional Reviewed on: 27th November 2023

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