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Tesco Bank: Pet Insurance reviews

Name: Pet Insurance
Rating: 3.24 (107 reviews)

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2.80

Based on 107 reviews, last reviewed 26th Feb 2025

100% decrease in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

43%

13%

34%

Latest highest rating:

4

Lovely Complaints department employees Had insurance turned down because of a ‘ lost in translation’ moment…. via owner— to vets —to insurers. customer service when I complained and disput... Read more Reviewed on: 2nd January 2025

Latest lowest rating:

1

Avoid Tesco Pet Insurance at All Costs Tesco Pet Insurance starts at a reasonable rate to entice you, and soon enough the rates will creep at a steep rate. Expect to pay over 10x the origin... Read more Reviewed on: 26th February 2025

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About this product

When choosing the right insurance policy, navigating the sea of providers on the market can be a challenging task. At Smart Money People, we want to simplify this process for you. We gather Tesco Bank pet insurance reviews, to provide you with valuable insights into the provider.

Tesco Bank is underwritten by Royal & Sun Alliance Insurance Ltd to provide pet insurance for cats and dogs. There are four cover levels to choose from: Accident & injury, Standard, Extra and Premier. Tesco Bank also offers discounts on insurance policies for Clubcard members.

If you're considering Tesco Bank as your next pet insurance provider, explore the reviews available on Smart Money People. Discover what level of cover policyholders chose and whether they were satisfied with their choice. Learn about the provider’s customer service and claims process through the firsthand experiences shared in our Tesco Bank pet insurance reviews.

Have you ever held a pet insurance policy with Tesco Bank? Share your honest experiences with our Smart Money People community. Why did you choose Tesco Bank, and has the provider met your expectations? Has the policy suitably covered all of your pet's needs? Share any interactions you've had with the customer service team or claims process. Would you consider renewing your policy? Whether good or bad, write a Tesco Bank pet insurance review today.

Tesco Bank Pet Insurance reviews (107)

Review of the Tesco Bank, Pet Insurance:

Avoid Tesco Pet Insurance at All Costs

Tesco Pet Insurance starts at a reasonable rate to entice you, and soon enough the rates will creep at a steep rate. Expect to pay over 10x the original rate withing a few years of having the policy with them. In terms of their customer service, get ready to wait for over an hour for someone to help you with your questions. That is if the call doesn't get disconnected before that. Reviewed on: 26th February 2025

Claims condition is pre existing and refuses to pay

Absolute shambles! AVOID AVOID AVOID! My dog had an ear infection in April 2022. Then in January 2023 I took her to the vets for skin problems (flakey skin all over including ears) Tesco bank determined that because of the ear infection in 2022 her skin condition was pre exsisting even after a statement from my vets stating that the 2 visits to the vets were not connected they then decided to use their in house vets who had never ever seen my dog to determine whether the 2 events were connected! I now have to pay a hefty £1500 bill for blood tests and vaccinations. Reviewed on: 1st June 2023

Greedy

With one claim last year of £436 my one year old cat's renewal cost has increased from £210.28 to £366.15 that 57% increase. Daylight robbery, I won't be renewing my policy with them. Reviewed on: 27th April 2023

Good product

Good product quite expensive but good. Reviewed on: 17th March 2023

Refused to cover massive vet bill

Totally disappointed and angry Tescos refused to cover claiming pets ear infection which has now resulted in ear polyp was preexisting. Truth is they were never going to pay out for anything and now im left with a thousands of pounds vet bill! Reviewed on: 17th January 2023

Disappointed

I was disappointed Tesco Pet Insurance couldn't settle the full amount of my final cost when my cat became extremely ill and finally had to be euthanised. The vets tried very hard with emergency treatment costing around £1000. Tesco only paid the euthanasia fees of under £200. They claimed my cat had shown a change in behaviour before I started the policy back in January 7 months ago. The date they quoted does not even make sense as she was in perfect health then. She did not even visit that vet during that time. I would not be using this insurance company again when I get my new pet. Reviewed on: 4th October 2022

Terrible service and they waste time!

This must be the only company that still writes to other companies for information, clearly one of their many time wasting tactics, totally incompetent. Wish I'd used a different company. Avoid, avoid, avoid! Reviewed on: 26th September 2022

Avoid

Not a good company my advice avoid; your unlikely to get a sensible answer from them. We are about to make a formal complaint Reviewed on: 19th September 2022

Pet insurance claim

Insurance claim submitted for my dog after his operation to remove a benign lump. Settled within days. Amazing customer service. Reviewed on: 5th September 2022

Good Value and Comprehensive Insurance

Haven't had to use this yet which is good but they've been very easy to set up with and the policy is good. Reviewed on: 15th August 2022

Easy option

Easy to deal with, good communications and justifiable cost increases for my aging pet. Reviewed on: 14th August 2022

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