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Tesco Bank: Pet Insurance reviews

Name: Pet Insurance
Rating: 3.24 (107 reviews)

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2.80

Based on 107 reviews, last reviewed 26th Feb 2025

100% decrease in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

43%

13%

34%

Latest highest rating:

4

Lovely Complaints department employees Had insurance turned down because of a ‘ lost in translation’ moment…. via owner— to vets —to insurers. customer service when I complained and disput... Read more Reviewed on: 2nd January 2025

Latest lowest rating:

1

Avoid Tesco Pet Insurance at All Costs Tesco Pet Insurance starts at a reasonable rate to entice you, and soon enough the rates will creep at a steep rate. Expect to pay over 10x the origin... Read more Reviewed on: 26th February 2025

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About this product

When choosing the right insurance policy, navigating the sea of providers on the market can be a challenging task. At Smart Money People, we want to simplify this process for you. We gather Tesco Bank pet insurance reviews, to provide you with valuable insights into the provider.

Tesco Bank is underwritten by Royal & Sun Alliance Insurance Ltd to provide pet insurance for cats and dogs. There are four cover levels to choose from: Accident & injury, Standard, Extra and Premier. Tesco Bank also offers discounts on insurance policies for Clubcard members.

If you're considering Tesco Bank as your next pet insurance provider, explore the reviews available on Smart Money People. Discover what level of cover policyholders chose and whether they were satisfied with their choice. Learn about the provider’s customer service and claims process through the firsthand experiences shared in our Tesco Bank pet insurance reviews.

Have you ever held a pet insurance policy with Tesco Bank? Share your honest experiences with our Smart Money People community. Why did you choose Tesco Bank, and has the provider met your expectations? Has the policy suitably covered all of your pet's needs? Share any interactions you've had with the customer service team or claims process. Would you consider renewing your policy? Whether good or bad, write a Tesco Bank pet insurance review today.

Tesco Bank Pet Insurance reviews (107)

Review of the Tesco Bank, Pet Insurance:

This company is awful to deal with as soon as you ma...

This company is awful to deal with as soon as you make a claim. They have lied several times, staff are rude and incompetent. Reviewed on: 21st February 2025

Rip off Tesco

Don't use Tesco pet insurance, they don't payout!!!! You take out the policy in good faith and when you they refuse, god forbidden you ask to speak to a supervisor it's a 3 day call back!!! They claim pre existing condition for arthritis he that he has only just been diagnosed, he has NEVER had it before. Save your money don't give it Tesco, according to the call center they are proud they refuse 90% of claims and use pre existing as an excuse. Well done for admitting that Gerry on the claims team. They didn't even have the decency to infom me. Be warned people and Tesco I'm taking this to the ombasman!!!! Reviewed on: 28th July 2018

Perfect!

A perfect plan for me which gives me the security i need for the health of my dogs Reviewed on: 17th July 2018

Great service

Everyone’s really friendly and helpful, and it’s great value! Reviewed on: 17th July 2018

Heartbreaking

Will demand payment for the month after your pet has died. Happened two years ago with our collie and this year when our terrier passed away. Suffice to say it was not a pleasant experience to go through and I would not wish it on anyone. Reviewed on: 9th May 2018

No hassle when claiming

My cat is undergoing treatment for a kidney problem. Tesco have been very good in explaining what cover I have for my pet & the vet puts in the claim for me after I have paid, so it is hassle free. Reviewed on: 4th April 2018

Flawless Service

My dog was poisoned and ended up in a veterinary hospital for 6 days. It was touch and go whether she would make it and it was such a relief to be able to give Tesco Pet Insurance the go ahead to liaise directly with the vets regarding the claim, and the whole claim was paid without a quibble once she was discharged. Equally as good as other leading pet insurers, for a much cheaper premium. Reviewed on: 30th September 2017

Inexpensive but poor coverage

Inexpensive cover but doesn't cover many pets besides the popular ones. Reviewed on: 12th September 2017

Very simple policy & great value

We were with another leading pet insurance company for our 2 cats. One became ill & we assumed any treatment would be covered. The insurance company were a nightmare & to cut a long story short, we weren't covered & it cost us a lot of money. Fast forward a couple of years & we'd moved to Tesco. One of our cats had an accident & we had absolutely no issues with Tesco whatsoever. They were great & a pleasure to deal with. Would recommend to anyone. Reviewed on: 8th September 2017

Fair deal

Fair deal but shop around. Easy to contact customer services Reviewed on: 9th August 2017

Good value comprehensive insurance

We haven't had need to claim on this yet (thankfully!) but we're impressed by the level of cover compared to much more expensive products. It was also quick and easy to buy online and the documents arrived quickly. Reviewed on: 15th July 2017

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