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Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.87 (413 reviews)

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4.91

Based on 413 reviews, last reviewed 9th Apr 2025

79% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Great service as always from Family Building Society Great service as always from Family Building Society Reviewed on: 9th April 2025

Latest lowest rating:

1

Dissapointed Here’s a reworded version of your feedback: **"The experience with Family was disappointing. There was a significant delay in reviewing the documen... Read more Reviewed on: 23rd January 2025

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About this product

Are you hoping to purchase your dream home? Finding the right mortgage product is a huge step in your homeownership journey. We collect Family Building Society mortgage reviews to help you make an informed decision when choosing your lender.

Family Building Society is a trading name of National Counties Building Society, offering a range of mortgage products. Always be confident that you understand the terms, conditions and interest rates of a mortgage product. Consult the lender or an independent advisor if you’re unsure or have any questions.

If you’re considering a Family Building Society mortgage, read our reviews to learn more about the lender. Find out how satisfied borrowers have been with the service they’ve received from the Society. Learn about the application process and whether customers have found it easy to understand. All of this and more can be found in our Family Building Society mortgage reviews.

Have you got a mortgage with Family Building Society? What mortgage product do you have and have you been satisfied with it so far? How did you find the application process: did you feel supported throughout? What has your experience been like with the customer service team? Highlight any pros and cons you’ve found so far. Write an honest Family Building Society mortgage review today. Together, we can help people like you make better financial decisions.

Family Building Society Mortgages reviews (413)

Review of the Family Building Society, Mortgages:

Outstanding Service & Customer Care

With 22 years mortgage advice and thousands of clients I know of no other UK lender that goes the extra mile when you are up against a time constraint which needs process flexibility. The recent Stamp Duty deadline presented us with such a situation. With only 5 days remaining our client called to say that heir new Barratt home had completed 2 months ahead of time and could we arrange exchange and completion in 5 days. This was before the final lender valuation had been undertaken, the CML sign off booked and the issuance of the NHBC certificate, which normally takes 14 days. Then there was the small matter of the lender requiring 7 days to arrange release of funds. And all this had to happen during the busiest week of completions the industry has seen in years. If any further proof is required about how the Family Building Society works, let me tell you the funds arrived in our solicitor's bank account at midday on the last possible day and we were able to complete on time. The many thousands of pounds this amazing effort saved in Stamp Duty my clients is testament to how small specialist lenders have the ability to surprise and amaze. My client and my personal thanks must go to Karen Burke, Dawn Mclaughin and Andy Deeley who are total stars and real credits to their employer. Reviewed on: 2nd July 2021

Reply from Family Building Society Thanks for your fantastic review Greg! We're really glad our underwriters were able to pull out all of the stops to get your clients' mortgage through on time, and hope we can help you again in the future. Response date: 6th July 2021

Brilliant company.

Brilliant company. Staff always lovely, not always the best rate but always the best service and I wouldn't go anywhere else. Reviewed on: 10th March 2025

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear of your positive experience with us! Response date: 11th April 2025

Good service

Very fast in answering calls and the staffs are friendly and knowledgeable. Reviewed on: 10th March 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear your positive feedback! Response date: 11th April 2025

Ryan helped me today He patiently answered all my qu...

Ryan helped me today He patiently answered all my questions he was great and very helpful Reviewed on: 10th March 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear your positive feedback! Response date: 11th April 2025

Excellent Briefing Rescues Client

With my mortgage product coming to its end in March, i selected another product in January but then failed to provide written confirmation. On phoning FBS today, I discovered my selection was no longer available. But, the FBS agent I spoke with (Serena) led me by the hand through options available, I made my selection, and the show was back on the road. She was enormously helpful and her briefing crystal clear. Well done and thank you. Major Nick Reviewed on: 5th March 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear your positive feedback! Response date: 11th April 2025

I have had a fantastic experience with family buildi...

I have had a fantastic experience with family building Society. Their customer service is outstanding—friendly, knowledgeable, and always willing to go the extra mile to assist with any inquiries. Reviewed on: 3rd March 2025

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear of your positive experience with us! Response date: 11th April 2025

I rang to find out about how to apply for a mortgage.

I rang to find out about how to apply for a mortgage. The security process was politely and quickly gone through, and Kieran from the New Business Team was extremely helpful and informative. Reviewed on: 28th February 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear your positive feedback! Response date: 11th April 2025

Really nice people to talk with and explained with d...

Really nice people to talk with and explained with detail and clarity Reviewed on: 27th February 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025

LOUISE DID WELL!

I was more than happy with Louise's recommendations regarding possibilities for a mortgage, considering I am a 69yr old foreigner with permanent right to remain but with foreign pensions with a British wife considerably younger. A complex situation which was handled with professionalism and care. Reviewed on: 20th February 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025

Switching my mortgage.

I telephoned to arrange my mortgage switch and the agent couldn't have been more helpful. She explained the working of the associated savings account, which I'd never come across before. She also explained that the cashback offer, which I'd seen online, applied to re-mortgaging, rather than switching. I was then informed about what would happen next. Excellent service! Reviewed on: 20th February 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025

I sometime struggle with the way Family BS underwrit...

I sometime struggle with the way Family BS underwrite a mortgage. However on this occasion my experience was what I would deem to be "normal" and no strange requests for items were made and once docs were received the case progressed nicely Reviewed on: 19th February 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025

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Family Building Society: Mortgages reviews

79% increase in 5 star reviews

100% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Family Building Society Mortgages reviews (413)

Outstanding Service & Customer Care

Brilliant company.

Good service

Ryan helped me today He patiently answered all my qu...

Excellent Briefing Rescues Client

I have had a fantastic experience with family buildi...

I rang to find out about how to apply for a mortgage.

Really nice people to talk with and explained with d...

LOUISE DID WELL!

Switching my mortgage.

I sometime struggle with the way Family BS underwrit...

Do you have a different Family Building Society product?

There's still more to see!

Join Smart Money People

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