Write a review

Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.87 (409 reviews)

View other Family Building Society products

4.91

Based on 409 reviews, last reviewed 4th Apr 2025

89% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

This was my first direct contact with the Building S... This was my first direct contact with the Building Society and everything was positive delivered with excellent customer service Reviewed on: 4th April 2025

Latest lowest rating:

1

Dissapointed Here’s a reworded version of your feedback: **"The experience with Family was disappointing. There was a significant delay in reviewing the documen... Read more Reviewed on: 23rd January 2025

Read all reviews See your review

About this product

Are you hoping to purchase your dream home? Finding the right mortgage product is a huge step in your homeownership journey. We collect Family Building Society mortgage reviews to help you make an informed decision when choosing your lender.

Family Building Society is a trading name of National Counties Building Society, offering a range of mortgage products. Always be confident that you understand the terms, conditions and interest rates of a mortgage product. Consult the lender or an independent advisor if you’re unsure or have any questions.

If you’re considering a Family Building Society mortgage, read our reviews to learn more about the lender. Find out how satisfied borrowers have been with the service they’ve received from the Society. Learn about the application process and whether customers have found it easy to understand. All of this and more can be found in our Family Building Society mortgage reviews.

Have you got a mortgage with Family Building Society? What mortgage product do you have and have you been satisfied with it so far? How did you find the application process: did you feel supported throughout? What has your experience been like with the customer service team? Highlight any pros and cons you’ve found so far. Write an honest Family Building Society mortgage review today. Together, we can help people like you make better financial decisions.

Family Building Society Mortgages reviews (409)

Review of the Family Building Society, Mortgages:

Outstanding Service & Customer Care

With 22 years mortgage advice and thousands of clients I know of no other UK lender that goes the extra mile when you are up against a time constraint which needs process flexibility. The recent Stamp Duty deadline presented us with such a situation. With only 5 days remaining our client called to say that heir new Barratt home had completed 2 months ahead of time and could we arrange exchange and completion in 5 days. This was before the final lender valuation had been undertaken, the CML sign off booked and the issuance of the NHBC certificate, which normally takes 14 days. Then there was the small matter of the lender requiring 7 days to arrange release of funds. And all this had to happen during the busiest week of completions the industry has seen in years. If any further proof is required about how the Family Building Society works, let me tell you the funds arrived in our solicitor's bank account at midday on the last possible day and we were able to complete on time. The many thousands of pounds this amazing effort saved in Stamp Duty my clients is testament to how small specialist lenders have the ability to surprise and amaze. My client and my personal thanks must go to Karen Burke, Dawn Mclaughin and Andy Deeley who are total stars and real credits to their employer. Reviewed on: 2nd July 2021

Reply from Family Building Society Thanks for your fantastic review Greg! We're really glad our underwriters were able to pull out all of the stops to get your clients' mortgage through on time, and hope we can help you again in the future. Response date: 6th July 2021

This was my first direct contact with the Building S...

This was my first direct contact with the Building Society and everything was positive delivered with excellent customer service Reviewed on: 4th April 2025

Really Good Experience.

I had a really good experience and was given all the help and information I required to enable me to come to my decision. Serena was very polite, helpful and patient in explaining all the options available to me both on the telephone and online. Well done, thank you. Reviewed on: 3rd April 2025

Customer Service

Call was dealt with quickly and efficiently by Louise, friendly and helpful. 5 stars! Reviewed on: 2nd April 2025

Very helpful

The Family Building society has consistently helped our family find the best products for our needs. Customer service is friendly and informative and thoughtful. Reviewed on: 2nd April 2025

Usually quick to pick up the phone, staff are always...

Usually quick to pick up the phone, staff are always friendly and helpful Reviewed on: 31st March 2025

Extremally Helpful Response

when ever I call for any queries I get exceptionally helpful and polite response Reviewed on: 31st March 2025

Friendly and knowledgeable and easy to discuss mortg...

Friendly and knowledgeable and easy to discuss mortgage questions Reviewed on: 28th March 2025

So far my broker has been dealing with them

So far my broker has been dealing with them but I just called to make payment of the application fee and the lady I spoke to was polite, cheerful and helpful. Reviewed on: 27th March 2025

Enjoyable review

One each occasion when dealing with the Society the ladies I dealt with on both occasions were very polite helpful informative and concise. Reviewed on: 27th March 2025

Fast efficient uncomplicated.

Fast efficient uncomplicated and friendly and its easy to talk with a person. Reviewed on: 27th March 2025

Do you have a different Family Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Morgtages
from Platform 1.12 from 56 reviews
Mortgages
from Harpenden Building Society 2.82 from 15 reviews
Mortgages
from Monmouthshire Building Society 4.80 from 213 reviews

There's still more to see!

Family Building Society has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub