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Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.87 (458 reviews)

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4.90

Based on 458 reviews, last reviewed 12th Jun 2025

61% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

I have just spent around fifteen minutes on the phon... I have just spent around fifteen minutes on the phone with Lisa. My enquiry was dealt with in such à efficient way. Lisa was so helpful and has a love... Read more Reviewed on: 12th June 2025

Latest lowest rating:

1

Gillian Collard was very very helpful thank you. Gillian Collard was very very helpful thank you. very patient Reviewed on: 6th June 2025

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About this product

Are you hoping to purchase your dream home? Finding the right mortgage product is a huge step in your homeownership journey. We collect Family Building Society mortgage reviews to help you make an informed decision when choosing your lender.

Family Building Society is a trading name of National Counties Building Society, offering a range of mortgage products. Always be confident that you understand the terms, conditions and interest rates of a mortgage product. Consult the lender or an independent advisor if you’re unsure or have any questions.

If you’re considering a Family Building Society mortgage, read our reviews to learn more about the lender. Find out how satisfied borrowers have been with the service they’ve received from the Society. Learn about the application process and whether customers have found it easy to understand. All of this and more can be found in our Family Building Society mortgage reviews.

Have you got a mortgage with Family Building Society? What mortgage product do you have and have you been satisfied with it so far? How did you find the application process: did you feel supported throughout? What has your experience been like with the customer service team? Highlight any pros and cons you’ve found so far. Write an honest Family Building Society mortgage review today. Together, we can help people like you make better financial decisions.

Family Building Society Mortgages reviews (458)

Review of the Family Building Society, Mortgages:

Never had a complaint

Good customer service, clear guidance and quick response Reviewed on: 23rd October 2023

Reply from Family Building Society Thank you for leaving us this review, we're pleased you had a positive experience with us! Response date: 31st October 2023

I have just spent around fifteen minutes on the phon...

I have just spent around fifteen minutes on the phone with Lisa. My enquiry was dealt with in such à efficient way. Lisa was so helpful and has a lovely personality. What a joy. Reviewed on: 12th June 2025

Telephone conversation with Louise Taylor was extrem...

Telephone conversation with Louise Taylor was extremely helpful. Reviewed on: 11th June 2025

I tried to get through on the 9th June.

I tried to get through on the 9th June. Automated service says I was number one in the queue. I hung on for 30 minutes each minute to be told I was first in the queue. It then offered me a call back service which I acceoted but did not get a call back. Today I phoned again and Louise Taylor answered the phome and thank goodness was extremely helpful and was able to help me. Reviewed on: 11th June 2025

fixed Rate coming to an end.

we have had a mortgage with FBS for sometime. We recently contacted them as our fixed rate product was about to end. The lady we spoke to was very helpful and was well informed when answering our questions and was able to offer excellent advice based on our requirements. Reviewed on: 9th June 2025

Very good customer service, and really quick to work...

Very good customer service, and really quick to work with. No problems whatsoever and definitely recommended. Reviewed on: 9th June 2025

Gillian Collard was very very helpful thank you.

Gillian Collard was very very helpful thank you. very patient Reviewed on: 6th June 2025

Reply from Family Building Society Thank you for taking the time to leave us this review. We're glad to hear of the good service you received from Gillian. Response date: 10th June 2025

Great service

I spoke to Aimee Kennedy about renewing our mortgage product. She was really helpful Reviewed on: 5th June 2025

open clear and straightforward excellent communication

open clear and straightforward excellent communication Reviewed on: 3rd June 2025

Good service and a good range of products to suit

Good service and a good range of products to suit Reviewed on: 29th May 2025

Great customer service as well as competitive rates

I have my mortgage with Family because they had the best rate and it hasn't been any trouble. In a position now to make an overpayment and so called up to understand the process and was very happy with the service. Spoke to Lisa and Jill on separate calls and they were both excellent. Polite, professional and proactively helpful really tremendous friendly service both times. Great to get such excellent human service will recommend Family after this experience. Reviewed on: 29th May 2025

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