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Family Building Society: Savings reviews

Name: Savings
Rating: 4.48 (869 reviews)

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4.56

Based on 869 reviews, last reviewed 21st Jun 2025

305% increase in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

74%

13%

Latest highest rating:

4

Paper Free. I would like al my documents by email not by post. Reviewed on: 21st June 2025

Latest lowest rating:

1

Convoluted re-0registering to new online portal. Convoluted re-0registering to new online portal. Confusing, tedious and not easy or quick. Reviewed on: 17th June 2025

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About this product

Family Building Society Savings reviews (869)

Review of the Family Building Society, Savings:

Great service

Very friendly and helpful. My request was dealt with efficiently and with courtesy. Reviewed on: 23rd October 2023

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear you found us very friendly and helpful! Response date: 31st October 2023

Lock out Issue Resolved

Lisa Adams rang me back Promptly and sorted out my Locked out account quickly after security checks Reviewed on: 14th May 2025

As usual, excellent service.

As usual, excellent service. Highly recommended. Reviewed on: 14th May 2025

Helpful contact.

Very happy with the person who answered my questions in a most acceptable manner. Reviewed on: 13th May 2025

Didn’t take too long to answer the phone, I like the...

Didn’t take too long to answer the phone, I like the fact that you can take instructions over the phone, simple. And answered all of my questions .. thank you Reviewed on: 13th May 2025

Excellent service

Excellent service on the phone, I spoke with Aimee who was friendly and very helpful Reviewed on: 13th May 2025

SteveB Feedback - Got answered very promptly by a ni...

SteveB Feedback - Got answered very promptly by a nice and helpful member of the team Reviewed on: 13th May 2025

Just what I needed, thank you

The customer service agent was so friendly and patient and was willing to wait as long as it took for me to do what I needed! We succeeded with her help and everything is now sorted again. Reviewed on: 13th May 2025

Donnika provided Exemplary telephone service on firs...

Donnika provided Exemplary telephone service on first day of your new customer Verification system rapidly building rapport and manoeuvring the technicalities of the system while simultaneously advising on a savings matter. Outstanding! Reviewed on: 13th May 2025

As always, the customer service today was excellent.

As always, the customer service today was excellent. Katherine was very helpful and patiently went through everything I needed to solve the issue (mainly, how to access the new site!). My savings account has a very good (comparitive) interest rate but a major reason of staying with the Society is the customer service. The rsponse is always fast (o waiting) and I can trust on receiving a lovely welcome and all the assistance I require. Reviewed on: 12th May 2025

easy to get though on phone and very helpful advisor

easy to get though on phone and very helpful advisor Reviewed on: 9th May 2025

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