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Family Building Society: Savings reviews

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4.56

Based on 869 reviews, last reviewed 21st Jun 2025

305% increase in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

74%

13%

5%

2%

6%

Latest highest rating:

4

Paper Free. I would like al my documents by email not by post. Reviewed on: 21st June 2025

Latest lowest rating:

1

Convoluted re-0registering to new online portal. Convoluted re-0registering to new online portal. Confusing, tedious and not easy or quick. Reviewed on: 17th June 2025

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About this product

Family Building Society Savings reviews (869)

Review of the Family Building Society, Savings:

Great service

5

Very friendly and helpful. My request was dealt with efficiently and with courtesy. Reviewed on: 23rd October 2023

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear you found us very friendly and helpful! Response date: 31st October 2023

Excellent service

5

Outanding, excellent service from Paris Pullinger who was very polite, courteous, knowledgeable and articulate. Reviewed on: 16th April 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025

Windfall Bond changes

3

My family have a number of Windfall Bonds whic when I opened them we used to get a list of winners each month. The Society now says it is impracticle to publish winners which I strongly disagree with. It would show openess in the procedure without disclosing too much information about the winners private details as was the case originally. Reviewed on: 15th April 2025

Reply from Family Building Society Thanks for leaving us this review - it's great to hear of your experience with us! Response date: 1st May 2025

Good telephone support

5

Friendly and efficient customer service (telephone) Reviewed on: 15th April 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025

I had an excellent help from customer services.

5

I had an excellent help from customer services. The lady answering my call guided me through my transaction step by step. Made it all very clear and easy to follow. I can't thank her enough. Reviewed on: 15th April 2025

Reply from Family Building Society Thanks for leaving us this review - it's great to hear of your experience with us! Response date: 1st May 2025

The staff that dealt with me and my equiry were supe...

5

The staff that dealt with me and my equiry were superb and explained everything in clear and knowledgeable detail with perfect politeness. Reviewed on: 15th April 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025

efficient and clear online service

5

efficient and clear online service Reviewed on: 15th April 2025

Reply from Family Building Society Thanks for leaving us this review - it's great to hear of your experience with us! Response date: 1st May 2025

Efficient and prompt elephone service

5

My telephone enquiry was dealt with in a most efficient manner by Ms Gillian Collard; all my queries dealt with most promptly and effectively, information was provided in a very clear manner, and resulting actions implemented straight away. Reviewed on: 15th April 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025

I had accidentally entered wrong login password and...

5

I had accidentally entered wrong login password and the service to reset it was excellent. Very happy with my experience. Reviewed on: 14th April 2025

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear of your positive experience with us! Response date: 1st May 2025

Excellent service via my call.

4

Excellent service via my call. Absolutely on the ball Reviewed on: 14th April 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025

A fair interest rate

5

A fair interest rate compared to many other Building Societies. Reviewed on: 10th April 2025

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear you find our rates are fair. Response date: 11th April 2025

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