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Family Building Society: Savings reviews

Name: Savings
Rating: 4.46 (724 reviews)

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4.56

Based on 724 reviews, last reviewed 23rd Apr 2025

133% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

74%

13%

Latest highest rating:

5

Knowledgeable, very helpful and efficient. Knowledgeable, very helpful and efficient. Nothing was too much trouble. Reviewed on: 23rd April 2025

Latest lowest rating:

1

Read my review and don't take out a 5 year bond.. I had a 5 year bond with the society which expired mid october 24. As I was out of the country at the time, the society decided to reinvest my money ... Read more Reviewed on: 30th December 2024

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (724)

Review of the Family Building Society, Savings:

Happy branch to visit

Epsom counter service is without doubt best I have ever had. Alixis Osborne is to be commended for her polite, knowledgeable & professional customer service. We have been into Epsom branch twice now and have received a hello and cheerful welcome on both occasions. So very rare these days, long may it continue. Reviewed on: 8th April 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear your positive feedback! Response date: 11th April 2025

Knowledgeable, very helpful and efficient.

Knowledgeable, very helpful and efficient. Nothing was too much trouble. Reviewed on: 23rd April 2025

We dealt with a very pleasant young man who went thr...

We dealt with a very pleasant young man who went through security questions. However, my father is very elderly, and was finding it difficult to answer. We could have returned the questionnaire back but had not received an envelope so we had to phone. It would have been useful to have been aware of all of the questions eg national insurance number (which we could not find) beforehand. Otherwise, the gentleman was very kind and professional. Reviewed on: 22nd April 2025

general feedback

easy to speak to a person and apply instructions to my account. Reviewed on: 22nd April 2025

Good interest while it lasts, and good customer service

I've been with Family BS for a few years. They are one of several banks/building societies who regularly offer competitive interest rates. Sadly, as with all banks, you have to keep an eye for interest rates later being lowered. Particularly disappointing that the windfall bond has recently become a lot less attractive. Customer service is good - It's refreshing to get through reasonably quickly by phone and for me it's a big help to get a customer services agent with a Briti... Reviewed on: 17th April 2025

Great savings products; easy to deal with; good / ho...

Great savings products; easy to deal with; good / honest customer service Reviewed on: 17th April 2025

Absolutely 100% .

Absolutely 100% . Polite, knowledgeable staff. An absolute find. Reviewed on: 17th April 2025

Excellent

Clear precise and patient Guy and Donnika were excellent Reviewed on: 17th April 2025

Very helpful and polite support

Had trouble with confirming my withdrawal but soon sorted out by support staff. Note that I very much dislike being forced into comments. Reviewed on: 16th April 2025

Excellent Service

Had occasion to open a Fixed Rate Bond this morning. Lisa could not have been more helpful in talking me through the process. Such quality ‘front of office’ staff members gives one an assurance that is most needed in today’s financial climate. Thanks Lisa Reviewed on: 16th April 2025

Great telephone service

I was given the opportunity to request a call back, which worked. In order for my request to be completed I needed to open a new account online - Gill stayed on the line whilst I did that and was polite and efficient throughout. Reviewed on: 16th April 2025

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