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Family Building Society: Savings reviews

Name: Savings
Rating: 4.48 (743 reviews)

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4.58

Based on 743 reviews, last reviewed 2nd May 2025

142% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

74%

13%

Latest highest rating:

5

Fantastic staff, always a welcome smile, very knowle... Fantastic staff, always a welcome smile, very knowledgeable and helpful. Such a pleasure going into the Epsom branch. An efficient service and gui... Read more Reviewed on: 2nd May 2025

Latest lowest rating:

1

Read my review and don't take out a 5 year bond.. I had a 5 year bond with the society which expired mid october 24. As I was out of the country at the time, the society decided to reinvest my money ... Read more Reviewed on: 30th December 2024

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (743)

Review of the Family Building Society, Savings:

Discussed renewal of Savings account.

Discussed action to take on expiry of existing fixed term savings account. Lisa Adams dealt with this efficiently and was extremely nice to talk to, very couteous. More than happy with the transaction. Reviewed on: 1st May 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your experience with us! Response date: 1st May 2025

Fantastic staff, always a welcome smile, very knowle...

Fantastic staff, always a welcome smile, very knowledgeable and helpful. Such a pleasure going into the Epsom branch. An efficient service and guide you through the process every step of the way Reviewed on: 2nd May 2025

Service at Epsom office

Good front office service from Alexis Osborne Reviewed on: 2nd May 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your experience with us! Response date: 2nd May 2025

Query answered promptly

Query answered promptly and operator friendly and efficient Reviewed on: 1st May 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025

quick service

they're very good at sorting thing out on the phone, very quick and friendly service Reviewed on: 1st May 2025

Reply from Family Building Society Thanks for leaving us this review - it's great to hear of your experience with us! Response date: 1st May 2025

Easy and quick account-opening arrangements

The member of staff was most helpful, patient and efficient. The bond and ISA opening arrangements were quick and simple. Reviewed on: 30th April 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025

Georgia understood my problem and rectified it promp...

Georgia understood my problem and rectified it promptly. I had inadvertently transferred money online to my mortgage account when it should have gone to my savings account. Georgia corrected this error for me. Reviewed on: 30th April 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025

easy to speak to a person , she listened and the iss...

easy to speak to a person , she listened and the issue was resolved Reviewed on: 30th April 2025

Reply from Family Building Society Thanks for leaving us this review - it's great to hear of your experience with us! Response date: 1st May 2025

Happy Saver

It was all good; I reinvested my bond for another year Reviewed on: 29th April 2025

Reply from Family Building Society Thanks for leaving us this review - it's great to hear of your experience with us! Response date: 1st May 2025

Savings enquiry

Your Savings dept assistant Georgia was most helpful regarding my switching of Natice Saver and maturing Tracker accounts. I much appreciated her patient efforts to clarify the available options. Anon. saver. Reviewed on: 28th April 2025

Reply from Family Building Society Thanks for leaving us this review - it's great to hear of your experience with us! Response date: 1st May 2025

conformation

I needed conformation regarding my isas , which was answered by a very efficient lady ( whose name I forgot) . Call was answered within a couple of minutes. Reviewed on: 28th April 2025

Reply from Family Building Society Thanks for leaving us this review - it's great to hear of your experience with us! Response date: 1st May 2025

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Family Building Society: Savings reviews

142% increase in 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Family Building Society Savings reviews (743)

Discussed renewal of Savings account.

Fantastic staff, always a welcome smile, very knowle...

Service at Epsom office

Query answered promptly

quick service

Easy and quick account-opening arrangements

Georgia understood my problem and rectified it promp...

easy to speak to a person , she listened and the iss...

Happy Saver

Savings enquiry

conformation

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