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Family Building Society: Savings reviews

Name: Savings
Rating: 4.49 (793 reviews)

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4.58

Based on 793 reviews, last reviewed 21st May 2025

279% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

74%

13%

Latest highest rating:

5

I had a technical issue with transferring to the new... I had a technical issue with transferring to the new website. It took a while to find out what the problem was, but Donnika was very patient and locat... Read more Reviewed on: 21st May 2025

Latest lowest rating:

2

Let down by poor website, login and on-line banking Good: Occasional good rates for savings. Poor: website - esp.. the redesign. White on turquoise was always poor - low contrast. Too much text is grey... Read more Reviewed on: 21st May 2025

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (793)

Review of the Family Building Society, Savings:

Locked out of my account and had amazing service fro...

Locked out of my account and had amazing service from Steph McGrath helping me set up on the new online system. Very patient and understanding. Fabulous customer service. Reviewed on: 20th May 2025

I had a technical issue with transferring to the new...

I had a technical issue with transferring to the new website. It took a while to find out what the problem was, but Donnika was very patient and located the problem very professionally and provided excellent customer support. Reviewed on: 21st May 2025

Very helpful customer services from Gus

Very helpful customer services from Gus Reviewed on: 21st May 2025

Let down by poor website, login and on-line banking

Good: Occasional good rates for savings. Poor: website - esp.. the redesign. White on turquoise was always poor - low contrast. Too much text is grey on white - also lacking contrast. New online-banking seems to be designed entirely for use on narrow screens. Too much empty white space around. Account info in panels - when each account in its own line would be easier to compare. Statements are in reverse date order. How can we compare that to a paper statement or spreadsheet in normal date order ? When re-sizing the browser window, statement items stretch or compress unhelpfully. Fixed Rate Account details do not mention the maturity date. Are any Customers asked about web-design ? (Never rely on a web-designer - more interested in looks than usability.) Lastly, Login for online-banking needs improvement. 1. Warning of phone call. 2. Sooner delivery of 6-digit code (12 seconds is too long). 3. Slower speaking of Passcode. 4. Repeat Passcode. And as I compose this, I have just had a second text to voice call from an Unknown Number - which turns out to be a Passcode - but with no clue as to who it is from - and hours after I've finished On-line banking. Reviewed on: 21st May 2025

Young lady 'tothe rescue.'

Being bamboozled by modern IT technology I was unable to enrol for the online service. I telephoned the Helpline and was extremely lucky that my call was answered by a young lady named Ellissa Agodi. She was very knowledgeable and guided me through the whole convoluted process. She was patient and demonstrated a sound knowledge of her work. To that young lady I say a heartfelt 'Thank You.' Denis Wheeler. Reviewed on: 21st May 2025

The patience of a Saint.

I required assistance with online savings. Ms. Lisa Adams assisted me with the latest FBS product knowledge, and assisted me online to open a bond and cash ISA. Reviewed on: 21st May 2025

Quick clear and simple to understand

Quick clear and simple to understand Reviewed on: 21st May 2025

Polite and Knowledgeable response to my telephone en...

Polite and Knowledgeable response to my telephone enquiry. The products provide are appropriate for my requirements Reviewed on: 21st May 2025

Polite and helpful service

Ellissa was extremely polite and helpful, and I had great pleasure in talking to her. We had a few laughs along the way too, which always helps! A real credit to FBS. Reviewed on: 21st May 2025

Ellissa Agodi was very helpful.

Ellissa Agodi was very helpful... understood my problem, dealt with it quickly and efficiently. Problem solved with no fuss and good humour. Reviewed on: 21st May 2025

very helpful and sorted my problem with your IT

very helpful and sorted my problem with your IT Reviewed on: 21st May 2025

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