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Admiral: Travel Insurance reviews

Name: Travel Insurance
Rating: 2.28 (155 reviews)

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2.15

Based on 155 reviews, last reviewed 21st Jan 2025

94% decrease in 5 star reviews

in the past 90 days

25% increase in 1 star reviews

in the past 90 days

28%

65%

Latest highest rating:

5

Initially I was worried due to other reviews. Initially I was worried due to other reviews. I lost my phone in Majorca. I put a claim in and submitted around 10 pictures of evidence. Police report... Read more Reviewed on: 6th November 2024

Latest lowest rating:

1

delays less than 12 hours not covered Outbound and inbound delays. No claim as neither more than 12 hours. Ok should have read the small print but for the price of a small holiday don't fe... Read more Reviewed on: 21st January 2025

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About this product

Admiral travel insurance is available for single trips and annual multi trips.

Policies include cover for emergency illness or injury, and loss, theft or damage of your belongings. Admiral travel insurance also protects you in the event of cancelled trips and delayed or missed departures.

Admiral travel insurance reviews help you find out what it’s really like to be a customer. If you’ve used Admiral before, you can also leave a review and share your experience.

Admiral Travel Insurance reviews (155)

Review of the Admiral, Travel Insurance:

Absolutely useless

Very disappointed by Admiral travel insurance. I’ve had good experiences with their home and car insurance but the travel insurance was absolutely useless when I had a problem while abroad. Reviewed on: 5th June 2023

Admiral do not cover connecting flights

We had a cancelled internal flight at short notice, which meant that we missed the international flight home. Admiral do not cover connecting flights - even if you have worldwide cover!!! We attempted to claim for the additional costs but were told that we were not covered and are now significantly out of pocket. The insurance is at best misleading and at worst potentially fraudulent. Worldwide cover should mean worldwide, and not just the first flight out and the last flight back, and only in very specific circumstances. If you want connecting flights covered for not choose Admiral. Reviewed on: 2nd June 2024

PLEASE READ BEFORE PURCHASING

Please be aware before buying travel insurance from Admiral! My husband was fit and well when I purchased annual travel cover. He was later diagnosed with prostrate cancer 11 weeks prior to our holiday. I rang to inform them, of the situation but not to raise a claim at that point and they cancelled his policy. So if you ever have health issues and require treatment, they will cancel the policy due to waiting time between diagnosis and treatment, which will always be the case. Surely that’s why you purchase travel insurance?? Reviewed on: 21st April 2024

Passports and possessions stolen in Cape Town very t...

Passports and possessions stolen in Cape Town very traumatic experience topped off by my family platinum worldwide insurance by ADMIRAL!!!! Being less than worthless! better to burn your money than pay a premium to these scum bags.... Reviewed on: 26th March 2024

Charlatans

We had a bag and some possessions stolen whilst on holiday and whilst this was traumatic enough, this was nothing compared to trying to make a claim. We submitted the information asked for in terms of summarising what was stolen and received a reply asking for receipts. We didn't have many of these but did have receipts for the cash stolen, other items we had for years and are not in the habit of keeping receipts in the off chance that items might be stolen at a later date whilst abroad. We received a phone call in December to discuss the claim and didn't hear back from them until I sent them a reminder by email. They then said could we provide photos of us with the items, again something we didn't have. They have now said they cannot replace the cash as it is not on the police report, although we gave them a copy of the report and they refuse to contact the Police for more information stating this is our job! Interestingly they will replace te other items, even though they are not on the Police report either - where is the consistency? When asked if we could complain we were told we can't and had to write to the same person who has made the decision! My advice is, if you are going to use Admiral, only take on holiday things which you have a receipt for and ensure you also take a photograph of each item before you pack it. Reviewed on: 15th March 2024

Will never use these again, was refused a very small...

Will never use these again, was refused a very small claim despite sending correct receipts etc , sneaky phone call from them asking loads of questions then saying sorry we are not paying it due to my replies! Go elsewhere and don’t waste your money with this company. I asked for the complaint procedure and it was ignored Reviewed on: 13th March 2024

Dreadful and shameful experience with Admiral.

Dreadful and shameful experience with Admiral. I got a years travel insurance cover with Admiral, and flew to Thailand for my 30th birthday, on the 2nd day my mother in law passed away unexpectedly. I submitted all the relevant documentation and filled out all the information on Admiral's portal, for them to come back and ask I have my MIL's GP fill out a medical form out our own expense, which wasn't a problem, the medical form asked for for detailed medical history which included routine checks from 6 months prior to her death stating there was no sign of her main cause of death. However on this form the GP also stated that back in 2007 it was noted that my MIL had an increased BMI. Admiral refused to pay my claim due to the increased BMI from 16 years ago, even though the form mentioned that 6 months prior there were no signs to be worried about. During this period (even though I complained to Admiral and asked them to stop) the company kept sending me letters and emails asking me to renew my policy. Reviewed on: 5th March 2024

Stay away.

Stay away. The cannot provide why i am not eligible for my claim. i have been chasing for months to provide the policy that explains why i am not eligible and they share blank emails. Reviewed on: 6th February 2024

Admiral Great - Until You Need to Claim

Always had a good experience with Admiral - until my first time ever trying to claim. My flight was cancelled and I had to buy another at the desk to get home within the next 72 hours. Assumed it was covered, and I believe the wording of the policy still confirms it should be, and Admiral agreed (in writing). At one point I called to ask for an update, spoke to a new person who decided it wouldn't be covered and closed my case, refusing to take it any further. Wild. Reviewed on: 2nd February 2024

I am 50 and travelled a lot.

I am 50 and travelled a lot. Only needed to claim travel insurance a small number of times during travels. I would never use these clowns again. Slow in making payment barriers to delay payment. Reviewed on: 25th January 2024

Admiral policies don't cover Le Shuttle strike action.

I thought I was insured through my policy when Le Shuttle / Eurotunnel went on strike end of December 2023, finding myself stuck in Calais, alone, no trains running no accommodation, uncertain when I could get back to the UK. I had to find emergency accommodation which was not easy as lots of people were in the same predicament but managed to find somewhere eventually. Euro tunnel honoured my ticket and got me on a train next day.. However Admiral would not accept that it was 'missed departure' as I was not delayed on public transport. Eurotunnel does not count as public transport. Please be aware of this if you use Admiral Travel Insurance. So extra accommodation and expenses due to Le Shuttle industrial action are NOT covered by this company. Read the smallprint to check if such circumstances are covered in your policy. I found staff uncaring to my situation. Reviewed on: 22nd January 2024

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