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Admiral: Travel Insurance reviews

Name: Travel Insurance
Rating: 2.26 (158 reviews)

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2.11

Based on 158 reviews, last reviewed 4th Feb 2025

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

27%

66%

Latest highest rating:

5

Initially I was worried due to other reviews. Initially I was worried due to other reviews. I lost my phone in Majorca. I put a claim in and submitted around 10 pictures of evidence. Police report... Read more Reviewed on: 6th November 2024

Latest lowest rating:

1

Will never use Admiral again I paid for a policy to cover my pre existing conditions as I have breast cancer that spread to my brain luckily currently I have no evidence of diseas... Read more Reviewed on: 4th February 2025

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About this product

Admiral travel insurance is available for single trips and annual multi trips.

Policies include cover for emergency illness or injury, and loss, theft or damage of your belongings. Admiral travel insurance also protects you in the event of cancelled trips and delayed or missed departures.

Admiral travel insurance reviews help you find out what it’s really like to be a customer. If you’ve used Admiral before, you can also leave a review and share your experience.

Admiral Travel Insurance reviews (158)

Review of the Admiral, Travel Insurance:

The best multi-trip annual travel insurance for unde...

The best multi-trip annual travel insurance for under £50 Reviewed on: 23rd August 2024

9 months harassment for Police Report

* Informed Admiral of Accidental Loss whilst on holiday. * They accepted this, however have harassed me for 9 months to provide Police report and Crime no. * Thier claims portal is not fit for purpose. I cannot access uploaded documents. * They place you in 6 week holding pattern to review info you provide. * A few days before 6 week duration expires, they request more info. Guess what, you are back into another 6 week loop. * And so it goes on and on, took Admiral 14 weeks just to realise they needed more information * The Claims section do not reply to letters or Emails. * 9 months harassment for Police Reports, I mean, do I need Inspector Montalbano to investigate "accidental loss" of personal possessions!! Reviewed on: 30th July 2023

Good insurance at a good price

I found Admiral travel insurance to be reasonably priced for good travel cover. I have not had to claim thankfully though. Reviewed on: 27th July 2023

Never again

Admiral Insurance Medical Repirt ftkm GP fir çksim is a trawl through medical records wholly unrelated to the condition giving rise to the claim. They say they want to see what my health was like when the policy was taken out - 9months ago! Why go back 2 years? Dishonest and deceitful. Ask fir this information to be sent unencrypted Reviewed on: 15th June 2023

Useless

Terrible customer service, waited 7 months for a small claim of a few hundred pounds, absolutely shocking service, avoid! Reviewed on: 11th June 2023

Absolutely useless

Very disappointed by Admiral travel insurance. I’ve had good experiences with their home and car insurance but the travel insurance was absolutely useless when I had a problem while abroad. Reviewed on: 5th June 2023

They are a nightmare to get in touch with

They are impossible to get in touch with for travel insurance claims over 2 hrs waiting to speak to someone only to be told you are threw to car insurance then another wait impossible company to deal with wish I never used adrenal they just stress you out Reviewed on: 24th May 2023

Scam like renewal

On their website they have no option to cancel their travel insurance policy. And they tried to scam you with a renewal. They actually took payment and renewed me a whole week before the old policy was about to end. Reviewed on: 1st May 2023

AVOID! They don't pay out for claims!!

Avoid this company! I wish I could give them less than one star as they are a complete waste of money and a joke! If you are thinking of buying travel insurance do not use this company, as you will not receive a penny if you need to claim. I have a gold annual travel insurance with Admiral, and have never had to claim until our flights from Croatia to France were cancelled due to strikes less than a day before we were meant to fly. With no alternative flights offered by our airline and no compensation offered we had to rebook new flights. Since returning home; Admiral although stating on their own website that flights cancelled due to strikes and additional cost are covered under the policy, have refused to pay out any money. They have not been in contact at all during the process via phone or email and have just rejected and closed the claim stating they don't cover this and that they are unable to help. What is the point in travel insurance if cancelled flights are not covered? They are the most unhelpful company, and will try to avoid paying out at all costs, save yourself the hassle and choose a different insurance company. I will never use Admiral for any insurance ever again! Reviewed on: 24th April 2023

Garbage

Attempted to make a claim due to the death of my father whilst on holiday, I was only looking to recover the cost of emergency flights and not the four lost days of the holiday but have been met with perpetual 30 day review period ever since, the original claim was 5th September and have still had no resolution and zero empathy along the way. I have been a frequent traveller for 30 years and this is the first claim I have ever had to make, I now find myself questioning the point of taking insurance out at all, however one thing is for sure and that is I will avoid all Admiral products and recommend friends and family do the same. Reviewed on: 21st April 2023

Appalling Service

Had to cancel Holiday at last minute due to a serious accident. Put Claim in immediately. Waited 30 working days to contact Admiral to be told it was only 28days! Rang 3 days later and someone was going to ring me back in 3-5 days. No one did. Rang after 6 days and Morgan admitted they were out of time and he'd ring me back in an hour or two. He didn't. Rang later same day and they've left a message for Morgan to ring me back tomorrow. Tried to complain, but ended up back in Claims section and after getting nowhere the Admiral rep suggested I hang up and she'll call me straight back. She hasn't and I'm writing this Review while I'm waiting. Worse service I've ever encountered. DO NOT USE THIS COMPANY, pay more if needs be. Reviewed on: 20th April 2023

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