Write a review

Admiral: Travel Insurance reviews

Name: Travel Insurance
Rating: 2.26 (164 reviews)

View other Admiral products

2.09

Based on 164 reviews, last reviewed 7th Apr 2025

No new 5 star reviews

in the past 90 days

60% increase in 1 star reviews

in the past 90 days

27%

66%

Latest highest rating:

4

Well priced annual multi-trip cover. Well priced annual multi-trip cover. I fortunately have not had to claim so can't comment on that. Seemingly pretty comprehensive with many bolt-on op... Read more Reviewed on: 28th February 2025

Latest lowest rating:

1

Dreadful travel insurance policy Failed to cover missed flights because of unforeseeable international transfer issues. I had to pay £700 for an emergency replacement flight that they... Read more Reviewed on: 7th April 2025

Read all reviews See your review

About this product

Admiral travel insurance is available for single trips and annual multi trips.

Policies include cover for emergency illness or injury, and loss, theft or damage of your belongings. Admiral travel insurance also protects you in the event of cancelled trips and delayed or missed departures.

Admiral travel insurance reviews help you find out what it’s really like to be a customer. If you’ve used Admiral before, you can also leave a review and share your experience.

Admiral Travel Insurance reviews (164)

Review of the Admiral, Travel Insurance:

Admiral travel insurance are AWFUL!!!

Whilst on holiday with my son and daughter, I was seriously injured when a skier collided with me, (his fault), on 14/03/2024. After being rescued by the ski patrol I was assessed at the medical centre at La Plagne who then sent me to Borg Saint Maurice hospital for brain and MRI scans. They discovered that I had internal bleeding so I was immediately flown, by helicopter, to CHU Hospital Grenoble to fix my broken spleen. After the operation I spent three days in intensive care and another sixteen days in hospital before being released on 02/04/2024. The French hospitals were superb and the treatment I received was first class. My son an daughter were very concerned for my welfare so they immediately left the resort and relocated to Grenoble. Once I left intensive care they returned home. It is only now, over six months later and many prompts from me, that Admiral are finally settling outstanding medical fees owed to the French hospitals. I was also asked by Admiral to provide proof I was actually in hospital at Grenoble from 14/03/2024 to 02/04/2024! Concerning my claim for expenses, for six months my daughter and I have endeavoured to supply Admiral with all the relevant information they require. However, their Portal is difficult to use and I found it impossible to add any files or documents to it. I was shocked to discover that Admiral claims DO NOT read any incoming emails. I had to telephone them and specifically describe the email then ask them to 'download and read it'! So far Admiral Insurance have had valid invoices and receipts for travel, accomodation and medical costs sent to them. But this is not enough, they are now demanding copies of bank and credit card statements showing the actual payment of every item being claimed, along with the circumstances behind each and every claim. This includes bank statements showing cash withdrawals for when cash was paid for taxi hire, buses etc! My son and daughter have been 'out of pocket' for hundreds of pounds for over six months now. Despite hours on the telephone with Admiral Insurance there is still no sign of any settlement forthcoming. The Admiral complaints procedure is ineffective, inefficient and unsatisfactory and they can take up to eight weeks to reach any conclusion. (I will continue with my complaint via the Financial Ombudsman). After six months of dealing with Admiral Insurance, their apparent reluctance to settle my claim and their insistance on ridiculous ammounts of evidence is causing me increasing levels of stress, worry and frustration. It is certainly not helping with my recovery. I expected far better from what I thought was a reputable company. Date of experience: 14 March 2024 Reviewed on: 20th September 2024

Dreadful travel insurance policy

Failed to cover missed flights because of unforeseeable international transfer issues. I had to pay £700 for an emergency replacement flight that they refused to cover. Reviewed on: 7th April 2025

I had a fall whilst on holiday in Fuerteventura on 2...

I had a fall whilst on holiday in Fuerteventura on 2nd January which resulted in a broken wrist. The hospital over there recommended that I return home asap has I would likely need an operation, which I did. Despite having supplied the information required by Admiral (many times over) I have still not received any payment! They where fortunate because I went to the local hospital not a private one. I am only claiming for the new flight and the 6 days unused accommodation. I would not recommend Admiral to anyone, my dealings with them have made a traumatic situation even more stressful! Reviewed on: 31st March 2025

Admiral is not a reputable insurance company!

My husband missed his flight home due to landslide on route to the airport. He had to get a flight the next day. He was only claiming for his flight. He has sent in all the documentation but they still want more. His friend who he travelled with was reimbursed within two days without having to provide so much documentation over and over! Reviewed on: 21st March 2025

Don't use Admiral as travel insurance

I took insurance which never pays when you need help.I will never use or recommend admiral travel insurance Reviewed on: 15th March 2025

Well priced annual multi-trip cover.

Well priced annual multi-trip cover. I fortunately have not had to claim so can't comment on that. Seemingly pretty comprehensive with many bolt-on options. Very quick and easy online purchase on a well designed website. Reviewed on: 28th February 2025

Quick, easy and efficient

I recently had an accident in France that entailed all kinds of complicated expenses. Admiral dealt with everything quickly and efficiently. I can't fault them at all. When there were complications it was very easy to speak to someone. What more can you ask for? I'm very happy with my experience Reviewed on: 26th February 2025

Will never use Admiral again

I paid for a policy to cover my pre existing conditions as I have breast cancer that spread to my brain luckily currently I have no evidence of disease but declare all this on my insurance. We were on holiday in November in the Maldives (a holiday of a lifetime that we saved for for many years). 4 days into our holiday my father in law passed away. He had medical issues, he was 81 years old. However, he wasn’t in hospital and had a heart attack at a dog groomers. We had spoken to him on FaceTime only hours before it happened. As soon as we heard the news we booked return flights. Admiral have refused the whole claim as my father in law had heart problems in the past. The terms and conditions mention pre existing conditions but only asked for details of the policy holders not family members. I just cannot believe this isn’t covered. We now feel like there is no point having insurance. We feel like they are saying we knew he might die and we certainly did not or we would not have gone away. We still have my mother in law and my parents alive so it seems we shouldn’t go on holiday while they are still alive as we wouldn’t be covered if we have to come home assuming we have a policy with Admiral which we won’t ever again. I feel at the very least I was mis sold this policy as yes there is some wording around this but no specific details were asked for and the day we went away he was given “a wonder drug, that could add years to his life” so at no point were we at an end of life situation. The form to his doctors just had a couple of very leading questions. Reviewed on: 4th February 2025

avoid this insurance company Admiral

avoid this insurance company when I fell ill with Covid and I had to cancel the rest of the trip, Admiral rejected my extension many times, they are fraudsters Reviewed on: 30th January 2025

senseless and uncaring approach

I had taken out gadget cover for a trip and lost a set of headphones. After waiting over a month I have had my claim declined because I hadn’t reported the loss to police. I’m not sure why anyone would report losing some headphones to the police. I made the claim whilst I was still within my insured period but nonetheless admiral say they cannot go against the fact I need a report filed within 24 hours, even despite being on a road trip in a country I didn’t have phone signal in. Senseless, thoughtless and careless approach to people. People take out insurance for protection and safety and this company will sidestep all they can to avoid their responsibility to the customer. Reviewed on: 28th January 2025

delays less than 12 hours not covered

Outbound and inbound delays. No claim as neither more than 12 hours. Ok should have read the small print but for the price of a small holiday don't feel I was covered for delays that affected my health condition, all declared. Reviewed on: 21st January 2025

Do you have a different Admiral product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Travel Insurance
from Goodtogoinsurance.com 4.86 from 3845 reviews
Travel Insurance
from Get Going Insurance 4.82 from 343 reviews
Travel Insurance
from AA 3.00 from 6 reviews

There's still more to see!

Admiral has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub