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Rhodri Stone

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Review of the Admiral, Travel insurance:

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Difficult and Flawed Process

My wife had her purse stolen whilst on holiday in Spain, resulting in her losing a designer purse, designer handbag, some cash and a mobile phone. We initially felt reassured as we had a travel policy in place. However on making a claim this reassurance has unravelled piece by piece. The way they work is that the handbag/purse are one claim, the cash is another, and the phone is another (gadget), and each claim is independent of the rest and have their own excess charge to pay! On top of this the whole claim process requires a huge amount of information and multiple proof of ownership of each item. I'm not exaggerating when I say the claim took about 8 hours, scouring bank statements, credit card bills, photo albums, calls to phone providers etc. Unfortunately we were unable to find some of the information, and in one case the value of the items was disputed resulting in 2 out of 3 claims being rejected. Finally, for the phone cover, consumers should be aware that they dont do old for new, nor even have a threshold for one for new as their analogy is "well you could have a ten year old phone" (which we didn't, as they can see this based on the huge amount of information and evidence they asked me to provide). The process is not user friendly, and overwhelmingly feels designed to significantly reduce the chance for payout. All in all, I would urge significant caution when taking an Admiral Policy - read the small print, and pay a little extra for a more robust and consumer friendly package. Reviewed on: 28th April 2025

Review of the Snoop, Personal Finance App:

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Love Snoop, just helps focus on the money things that matter

Snoop is a bit of a game changer for me. Before I used this, my finances were pretty disparate and consequently I wasn't really on top of what was going on in each account. Snoop has helped me to focus, and the insights in particular are very valuable. For example, checking abnormal payment changes, and advice on how to save money. Really useful Reviewed on: 25th March 2021

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